Recurring Charges on a canceled account

[JuniorJr]

Hello, 

I've seen others post about this problem, but my elderly father-in-law switched providers, and canceled his Public Mobile account. His credit card continues to be charged by Public Mobile, even though he no longer has an account to login to. He has no means to disable the pre-authorized payments. 

Really frustrated that this is considered an acceptable business practice, and that Public Mobile does not have an adequate workaround. 

Please advise. Would appreciate some guidance on how to proceed. I have to act as proxy, as he is unable to navigate technology accordingly. 

Thank you. 

[hehimwhat]

It sucks that this happen! It should be automatically cancelled when he closed the account. Chat with an agent and open a ticket. 

[JuniorJr]

I appreciate the advice. Thank you. 

[Phil_Adelphus · Accepted solution]

@JuniorJr   His account should have cancelled automatically once he had ported out, he should not have had to cancel it so something must have gone wrong.  You can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or tap your avatar to access Messages if no envelope.

[slusagm]

it happens sometime.  PM can help and refund those charges.  

 Since you won't be able to  login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437