04-12-2024 10:30 PM
I recently signed up for public mobile and transferred over my number from another carrier. Data and calling is working but I can not send or receive SMS texts.
Notably a step in activating my account with public mobile is verifying my phone number through a code sent via SMS. I'm unable to do this because I'm not getting any texts.
04-12-2024 11:07 PM
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with PM support:
04-12-2024 10:57 PM
There is no "didn't get the code" option
04-12-2024 10:37 PM - edited 04-12-2024 10:38 PM
Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.
Hey Community,
We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.
In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
We apologize for any inconvenience this may have caused and will continue to keep you updated.
Thank you,
Keep an eye on this thread as they SHOULD update it when things are fixed.
Can’t get the 6 digit 2FA code to your phone?
First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.
Then, the next window that pops up is this.
Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.
You should now be able to get into your account.
Created by Chalupa Batman