Activation/Number Transfer Problems - "Forbidden A1"

[nicole181]

Hi,

New PM user trying to activate my SIM... everything was working but now unable to log into my account on mobile or laptop to finish activation... keep getting Forbidden A1 message and cannot submit a ticket. For iphone 11..I currently has a USA eSIM but I've turned it off and I have a physical PM SIM. Thanks

[softech]

@nicole181 try to reboot your phone and click Reset all networks me see the new activation works

if not, message support for help

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Update: Sorry you said everything working and just login.  Try Incognito mode first or message support if that does not help 

[Handy1]

@nicole181  

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.