Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone dies frequently even though battery is 50% plus, and plan is in good standing

Not an issue with the community; appears to be a hardware issue, so moved to that area.

Resolved! Phone dies frequently even though battery is 50% plus, and plan is in good standing

I'm very frustrated with Telus and/or Public Mobile because my iphone shuts off frequently at the worst possible time - EVEN though;[A] my plan is in good standing "prepaid, auto pay", and[B] my mobile iphone Battery is always above 50%. The only way...

Reduced Voice Coverage in Manitoba ?

Resolved! Reduced Voice Coverage in Manitoba ?

Hi guys, I am not sure where to ask my question, but this morning I (located in Winnipeg, MB) received a text message from PM which said that as of March 16 PM network will be changed in Manitoba and select areas of Winnipeg may experience reduced vo...

Resolved! caller ID

Sorry folks. Have not read entire topics to see if this issue has been discussed yet but i am really looking to have a kind of caller ID associated with my number As of now for me, and most of you, if you call someone and you are not in their contact...

Resolved! Packard Bell A5000 - is this phone compatible with Public Mobile?

HelloI was just about to buy Packard Bell A5000 smartphone but I've read some very vague info on how it may or may not be compatible with Public Mobile network. How can I find this out ahead of time? I've googled and can't seem to find an answer. No...

Resolved! Text From PM About Changes To Manitoba Prepaid Network

I just received the following text now:"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. In ...

reverse credit card charge

Public Mobile delivered a phone to my home that I didn't order, Public Mobile charged my credit card for the phone. I initially ordered a phone then Public Mobile advised the phone was no longer in stock in the color ordered. Public Mobile asked me i...

Telus Number Porting...

Is there a technical or legislative change at the heart of the change in number porting policies? Since signing on with Public Mobile after being referred by my brother (I was a longtime Clearnet/Telus customer); I have referred many customers due t...

Help

I bought a 25 dollars voucher ,put it on my phone,you publicmobile sent me a text confirming payment was made and I have no service, please fix this

Resolved! Where to find my referral code?

I'm trying to find my referral code so that I can start telling people about Public Mobile and earning rewards. Where can I find my referral code? Thanks!

How to Ask a Question to the Community

The thread has become a social discussion.

Resolved! SIM

I am trying to set up my plan and it says my SIM card is invalid it is a new card

Resolved! Someone used my code and...?

Hello! Someone used my signup code last night and I was wondering if they have to be with public mobile for a while before I can see the $1 off or the $10 on their side. They also got the text saying their rewards and send a friend said $0. Thanks!

Resolved! Re: Can someone please tell me how to reach a moderator?

I cannot remember my pass word or security questions...I have to update my payment/Visa information and cant gain access to do this...please help!!

Need acceptance on porting my number in.

Resolved! Need acceptance on porting my number in.

I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!

Resolved! Track the SIM Order

I have order the Sim Card on Jan 30, 2021.How to track the order?

why I am overcharged

I have a $15 plan but my credit card was charge $22

Rosemont La Petite Patrie network problem

- Google translated from French, so sorry for any mistakes - Hello, For about a week, I have had constant network troubles when I am at work, in the Rosemont La Petite Patrie sector in Montreal. Postal code: H2S 2G3 and H2S 2G7. I cannot make any cal...

Resolved! New activation - 2nd account any referral fees after signup

Hello, I just activated my account without any issues, this is my second account and was wondering if there is a way that i can get a referral reward after the fact?

Resolved! How data works

Hello all! I came from lucky mobile. There, you had unlimited (slow) data after you finished your data. I was wondering what exactly happens when you're at the end of your data. Does it give you a chance to buy an add on? Does it give you (slow) unl...

Resolved! Password

I can’t remember my password to log in to my account to add funds

Resolved! SIM set up

My phone says SIM netwrk PIN blocked. Enter SIM network PUK. I just switched to Public Mobility. Did I make a mistake?!! The Chat Simon says I need to call my old provider to get the phone unlocked but I can't because my phone no longer works. My ol...

Resolved! Autopay

Hi all.At present, I pay for my service by putting lump sums into my account. I would like to switch to autopay. Does the autopay come into effect immediately? That is, right now I have 30$ in the account. I pay 24$ per period. The next pay date...

Resolved! 5gb signup bonus

Hello, I have activated a new account today Feb1 to receive 5gb bonus. It is not showing on my account. Please advise, thank you. Edit by Dunkman: removed personal information

Resolved! Why the Selfserve website is so slow?????

It hardly response. Why so slow?

Change Friend

Resolved! Change Friend

Hello,During the activation of my SIM, I used a friend's referral code and he receives $1 per month. Is it possible to change that friend now? Thanks,

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone dies frequently even though battery is 50% plus, and plan is in good standing

Resolved! Phone dies frequently even though battery is 50% plus, and plan is in good standing

Reduced Voice Coverage in Manitoba ?

Resolved! Reduced Voice Coverage in Manitoba ?

Resolved! caller ID

Resolved! Packard Bell A5000 - is this phone compatible with Public Mobile?

Resolved! Text From PM About Changes To Manitoba Prepaid Network

reverse credit card charge

Telus Number Porting...

Telus Number Porting...

Help

Resolved! Where to find my referral code?

How to Ask a Question to the Community

Resolved! SIM

Resolved! Someone used my code and...?

Resolved! Re: Can someone please tell me how to reach a moderator?

Need acceptance on porting my number in.

Resolved! Need acceptance on porting my number in.

Resolved! Track the SIM Order

why I am overcharged

Rosemont La Petite Patrie network problem

Resolved! New activation - 2nd account any referral fees after signup

Resolved! How data works

Resolved! Password

Resolved! SIM set up

Resolved! Autopay

Resolved! 5gb signup bonus

Resolved! Why the Selfserve website is so slow?????

Change Friend

Resolved! Change Friend

How to bring number to public mobile?

Service is not working

PUK code

Anyone succeeded in using a US credit card to purc...

ESim card Europe