Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! need to change my email

I need to change my email to a new one. My old one is xxxxxxxxxxxxx. I did change it but when go on my account it will not work with my new one..BUT I have gotten emails from you guys and you have my new email so i do not know what to do next. If you...

Where are the Flash Sales ?

Last year, PM has some promotions, usually around long weekend or those special days (Valentine's Easter etc..). I don't see any this year? When will we see the next good promotion?

Resolved! Email saying I'm gone

To Whom It May Concern, I received an email yesterday stating that I'm missed and would like to have me back.I have an active account & phone number with monthly withdrawals for payment.Why did I get this???? It says I will possibly lose my number.Sh...

Is it possible to purchase additional point rewards?

Resolved! Public mobile self serve

Hello I have lost access to self serve because I can’t remember the email password. I used when I created my account with Public Mobile. I also made a new email to be the security and forgot that password as well. I want to use my new email for publi...

Resolved! did not receive sim card

@CS_AgentOrder 336128, placed march 15, 2023. submitted a ticket, just got a message to submit ticket again, or contact. please help.

Resolved! Leaving public mobile

So I'm leaving public mobile next week.. Is there anything I need to do? Or just deavtivate my credit card so I won't get charged?

Verification or waste of time??

Where does PM get the criteria for verification of the owner before helping. I am not impressed with the security and anti-fraud questions. You are asked questions that be answered by logging on and going to look at your account but when the log i...

Resolved! Double payments

I was charged twice for this month. How can I talk to.someone to fix it

Resolved! Port from Rogers to Public Mobile did not work on 2 phones

Hello,I have 5 cell phones with Public Mobile in my house. No issues. I suggested to my aunt and uncle to leave Rogers and join Public too. I ported the numbers over a week ago and they got new iPhones at the same time. They weren't able to respon...

Resolved! Call forwarding trick - rejecting spam (and all other) calls is not working anymore???

I used to use trick to forward all calls to some invalid number.Trick worked very well for a while and I was surprised when spam call left voice mail.I tried to apply forwarding again but got a message 'Connection problem or invalid MMI code'. Readin...

Resolved! new SIM card and account

new sim has no option to use wifi calling,

Resolved! Nokia

Interested in a Nokia G400 Phone, does it work with you system, I am a customer since July 2018, and very satisfied.WS

eSim ?

Any idea if Public Mobile offers an eSim option? A friend of mine wants to add a secondary number but has one already occupied with his work phone SIM. His phone is compatible with eSIM. Thanks

Resolved! Bought 300 International Long Distance Minutes but cannot call US

Bought 300 International Long Distance Minutes but cannot call US, please help.

Phone blocking incoming calls from a contact

I have a Samsung Ultra 22 with a Public Mobile plan. A few days ago, my phone started to spontaneously block incoming calls from my mom. She's programmed as an emergency contact and I make any changes to my settings. When she calls it goes straight t...

Resolved! Voicemail says 'full' to others, no messages when I check

Others have said my voicemail is full. However, when I dial in, there are no messages. Any solutions for this issue would be appreciated. Thank you

Resolved! Pay bill

The Need help paying the bill

Resolved! No Data - No Public Mobile Access Point option in Mobile Network

Hope everyone is having a good Friday I lost my phone and had to replace my SIM recently. Using an old Asus Zenfone 3 (ZE552KL) and am not getting any mobile data. Found an article online to check my "Access point names" under Mobile Network settin...

No data

Hello...anyone else not able to connect to their data?

Resolved! Traveling

Hi, I am traveling to Europe end of May into June. What does PM have to offer re calling from Europe? thanks

Resolved! My Account Not Working

Whenever I try to sign into my account, it comes up saying the page is down or unavailable for maintenance. Is there a place to call or something to get my plan changed? (Or anyone know how long it’ll be down? ) I’m fairly new with public mobile. I ...

Self-serve account not online this evening

I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message. It seems to have been offline for a few hours now. Is there any estimate for when it will be back online? Thanks

Resolved! logging in

i forgot my username and password on my account

Resolved! Forget my email I signed up with

How can I find the email I signed up with. I have tried all emails I have. Nothing works

Resolved! Phone Number Transfer

I joined Public Mobile today coming over from Virgin. I kept my cell # but cannot get calls or texts. I can call out but that's it. I did receive a text from Virgin asking permission to allow my number transfer and I responded YES. I called Virgi...

Not able to make calls

I can’t make or receive calls. I’m in good standing with my account. I have reset my phone, turned the airplane on and off and I have also tried selecting the public mobile carrrier manually. Nothing works. Please help.

Resolved! Unexpected system error

Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem. Reference:Xxxxxxxx this is the message I get when trying to sign into my account anyone else ...

Resolved! My pin number please

Hello there,I just want to know my pin number please

My Account/My Rewards sites are both down

PM My Account/My Rewards sites are both down at the moment But this is an issue with Telus servers, Telus and Koodo My Account are also down. So, I anticipate that this will be resolved soon, at least with highest priority. Add: Telus Contact Cen...

Community

Forum Posts