[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bonus Long distance minutes.
Do the Long distance bonus minutes have an expiry date?
Can I use my public mobile number abroad?
Will be in europe this summer and still need access to my canadian number. Any suggestions?
Refer a friend
My refer a friend didn’t show on my last payment
@CS_Agent, Double Charge
@CS_Agent, I was double charged on 05/30/2023. I am not super impressed with the website as the ticket submission forum is a waste of time and no matter how far you get through the process, it encounters an error either trying to open the ticket or s...
@CS_Agent Can not access account / code. Out of country.
@CS_Agent I have another active account with public mobile. I created this one only to try and access customer support / chat support. I have left Canada and anytime I try to login to change my subscription or remove payment info it requests a code s...
Resolved! Is there an option that blocks setting title and avatar?
Just noticed that a members posts - does not show an avatar or title -- is there a setting that gives that option? The posts that do not show the avatar and the community rating is ("Anonymous". Not applicable)
@CS_Agent after signing in, content loading takes forever until timeout and being kicked out,crappy
the web site is so crappy and nothing worked after you upgraded to the new web for my account. after signing in, content loading takes forever
Extreme Lag Time
Is anyone facing extreme lag time in loading of the website and typing?
changing plans
can i keep my bonus minutes for int'l calls if i change plans
Resolved! Points
So now I get $5 a month for loyalty and auto top up and referral so I look at the point system is it me or does it seem that I will get less bye going to the point system
Can't receive calls and account acting like suspended
First of all, I just want to say that my plan is not suspended. I have auto payment and plenty of funds available on my credit card. There is nothing about an account issue in the dashboard when I log in. Today is the last day of my plan period an...
SOS Status
My phone is continuing to stay on SOS. I have reset my phone and don't know how to fix this
Resolved! Change my new Subscription start date
I recently changed my subscription and chose the change on my next billing date option. This will take place on June 11. I just ran out of data and would like to change my mind and start the subscription now. Can I do this? If so how can I do this?
Resolved! What Is A RAF Bill Credit?
I'm not sure why but I have an RAF bill credit for $10. Can someone tell me why I have this? Not that I'm complaining...
Eversafe log-in
Since you can't opt out sending code every time (even said trusted device),any option to send code to email or another phone (I set an alternative number using mine, didn't work) I managed my familys multiple accounts,they are not all the time with m...
Int'l minutes
There no add ons for international minutes including Jordan, how can I call Jordan??
Plan expired too fast
My plan was just topped on May 18, but it expired 0n June 3, I use wifi every day 24/7, I seldom make phone calls and I don't call or send text messages internationally, although my plan includes all these. Now, my mom is calling me, and the response...
add-on
If I buy the US Roaming talk & text add-on, when will start
Resolved! Unable to update payment information
Hi there,I'm unable to update my payment information on my account and I'm unable to submit a ticket for support. I'm using a credit card as my payment type - the expiry date has just passed. When I attempt to update the card information (same number...
Setting up a new account
I have set up to emails to get the same outcome for both “let’s complete your account” when I log in but then after I get there it will not let me do anything to set up the account and I can’t try again because it says the email is linked to an activ...
Customer service
Why are customers paying for absolutely no customer service? I had to conversate with a BOT to add money to my account??!! This is just disgusting. Make the Portal more user friendly so we don't have to be insulted by the BOT responses
Resolved! Rewards system
How do I change back to the old rewards system? If I change back , do I have to use my points first?
Resolved! About points
How do I use the points?
Resolved! Mistaken add on
Accidentally put US roaming add on how do I cancel it
Resolved! payment
My plan renewed on Friday, and on Monday I changed my plan to the promotion . Now i wondering if I am getting a refund from as I double paid, Friday & Monday. Please look at my payment history.
Resolved! No notification when popup since May
I have been with Public Mobile for years and I receive text message from 611 about the payment every month until May. Did Public Mobile cancel it?
Wrong add on
Accidentally put wrong add on
Resolved! Subscription
I want to add the 20G fro $39 plan but my subscription just renewed yesterday. Will it prorate it or will it charge the full amount for my previous plan and the new plan for this month?
Resolved! Promotion
I pay $40 for 15 gig. I see in the current plans that I can get 20 gig for $39. It says promotion. What does it mean? Should I change?
Can I activate a $15 plan and use it with an Apple watch via esim?
I'm stacking a couple of ideas here. Please check them for me before I sign up for an account:- Public supports esim now, right?- The $15 plan can use esim, right?- A few Bell Mobility guys were telling me the IEMI of a watch is different from the I...
