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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Entered the wrong account information when porting a number

Resolved! Entered the wrong account information when porting a number

Hello, I entered the wrong account number when I ported my number. I have found the IMEI number since then and I am wondering what I have to do to update this? ThanksEldred

Resolved! data top up not credited to my account

for the last two months I have received notifications that I have used all my data so I have paid to add extra data, but haven't gotten that data!

Resolved! How to disable completely voicemail?

Could you please let me know how I can completely disable voicemail?

Resolved! Upgrading phone plan

Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP

Resolved! Missing rewards

Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you

service

Resolved! service

What do you if the account was suspended due to expired credit card.Then trying to log in and forgot password.

Resolved! No response

I have message the monitors twice now and I'm not getting any response. Anybody know another way of trying to get a response from this poor customer service

Resolved! Responding to moderator

I have a message in my inbox. How to respond to it. Thanks.

Re: Transferring or Changing your Phone Number

Hi, I passed my phone plan to different provider yesterday. My phone plan with Public expired after. I have got one message to send a message with text "Yes" once, but 90 minutes left before text that. Then, most likely, the phone plan expired and I ...

Re: How to stop payments?

I really hope someone can help. I have pre-authorized public mobile payments that I want to stop. However, I have lost the sim for the phone and I am not able to log in to the account. I had 2 accounts with the same email address and only the second ...

urgently need to reduce my plan

Resolved! urgently need to reduce my plan

i am trying to reduce my plan,to a lower plan without the internet, its directing me to go hereand there and not solving the issue,

Resolved! Different colours on coverage map meaning

Hi, Like the title says what do the two colours mean?

No SIM Card Reader

I recently purchased a new SIM card. When I am out of wifi range and on data my phone will read no SIM card. How can I trouble shoot this?

Resolved! my phone is requesting "Network unlock code"

setting up new connection and my phone is requesting Network unlock code and I do not know what that means.

Resolved! calls going to voicemail instead of ring

hi, similar to some other posts, i have problem with incoming calls going directly to VM. we have 3 accounts in the family all having the same problems.text between the numbers work ok, data ok, DND off. (restarted phone a couple of times) calls to n...

Resolved! Testing new SIM card

I just installed and activated my PM SIM card on my iPhone. I want to test it to make sure that I can both send and receive texts, but the trouble is that iPhone defaults to sending over iMessage instead of SMS. What would be the best way to test my ...

Badges disappearing?

Resolved! Badges disappearing?

I noticed that on the page to view badges, you can click them and they will become hidden. When I reload the page, they all return. Does anyone know what this behaviour is for?

How does one become an Oracle?

I'm curious about the role of an Oracle (though I have only recently gotten my account) in the community. Other than the 20$ reward, what sort of job do Oracles do? At a certain point, won't all of the most common questions have been answered? What h...

Says sim card is unregistered but my plans active

It was working fine until today, now it says my sim card is unregistered.

Phone not working

I have just purchased a new Umidigi phone model Bison. Public Model shows that it does not support this model. It is a fairly new model. Is there anything I can do other than go to another provider?

jai asser d’argent dans mon compte mais mon payement sa pas prit je nai plus de cellulaire

Resolved! How to Replace a Broken Mobile Suit

On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone rep...

Resolved! Add ons

Can I not use my data add ons that I purchased if my plan is expired? I want to listen to music and purchased the add ons so whats the problem?

Resolved! Question on 2 GB Promo

Hi everyone,This may be a silly question but I'll ask it anyway. If I activate on a $35 plan and then downgrade to the $25, which is the one that suits my needs, would I keep the 2GB bonus? Is it 2GB once, or 2GB every 30 days?? The wording is not ve...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Entered the wrong account information when porting a number

Resolved! Entered the wrong account information when porting a number

Resolved! data top up not credited to my account

Resolved! How to disable completely voicemail?

Resolved! Upgrading phone plan

Resolved! Missing rewards

service

Resolved! service

Resolved! No response

Resolved! Responding to moderator

Re: Transferring or Changing your Phone Number

Re: How to stop payments?

urgently need to reduce my plan

Resolved! urgently need to reduce my plan

Resolved! Different colours on coverage map meaning

No SIM Card Reader

No SIM Card Reader

Resolved! my phone is requesting "Network unlock code"

Resolved! calls going to voicemail instead of ring

Resolved! Testing new SIM card

Badges disappearing?

Resolved! Badges disappearing?

How does one become an Oracle?

How does one become an Oracle?

Says sim card is unregistered but my plans active

Phone not working

jai asser d’argent dans mon compte mais mon payement sa pas prit je nai plus de cellulaire

Resolved! How to Replace a Broken Mobile Suit

Resolved! Add ons

Resolved! Question on 2 GB Promo

Can't recieve MMS, but have plenty of data.. I thi...

re The Points Reward System

Haven't received SIM card

Activation

SIM not provisioned for voice