Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the US add on and even though it shows that my data is on, it seems phone is not connecting to anything. All settings correct. Please advise
Hi, I’m going to Boston in US this weekend.I stay in US only for 4days, so I try to buy add on.My question is 1. When can I buy add on? If I buy 2-3 days before the trip, it’s nothing affects when I use phone in Canada and after coming back from US?2...
Hi. I was going through my daughter’s phone and then the account usage history, just checking things out and there are some HUGE discrepancies. The most startling is that there is a phone call to a number that is listed for 38 minutes in the accoun...
Hello,I am new to public mobile and just activated my SIM online. After doing so I couldn’t log into MyAccount.. and when I try resetting password it says there’s an issue. I even got a text after activation saying “Welcome to Public Mobile! An email...
Does anyone know why there is an account number associated with a public mobile prepaid service? I noticed this on my PM profile. It's not like you can add it to your online banking?
Hi and thanks for any help. This last week I purchased a pre-owned TCL flip phone from Public Mobile by mail. It seems to be working fine except there doesn't seem to be any maps feature available. I have toggled the 'location' option to 'on'. There ...
Hi, Can I recall the Points redemption? I have place the wrong products.
I have only ever called or had text message and do not seem to have my email attached to my account. Hoping someone can help me. Once I have do this I can update my payment method as my card is about to expire.
Public Mobile here. Welcome to USA! I’m more than 5 kms from the border in Abbotsord, BC. The only change I have done to my phone has been installing the latest Apple IOS. Anybody else experiencing similar issue? You can get a U.S. roaming add-on f...
@darlicious It's been a while since I've read through this thread. Great update post I didn't even realize that the length of us roaming add-ons had changed as well as what public mobile offers? The price is pretty good especially now that they incre...
I am trying to find where the message is kept as 'draft'. Not sure if I will find it or not - but am going to give it a try!
Hi I've decided to go back to previous carrier, bell. PM doesn't have the best coverage and network for my area for some reason. I still would like to keep my PM number. Am I able to keep my PM number when switching over to bell? I've talked to bell...
My service is suppose to be paid on the 24th of every month and now today my phone is disconnected and my promo code is gone! When I logged in to pay my promo code is gone and I am being charged full price, How do i contact someone to get help with t...
Hello everyone,I live in Canada but will be leaving for US on February 28th for a 3 weeks period. I'm in need to purchase one or more add-ons for TALK ONLY in US for my full 3 weeks trip. How do I go about? I see the add-ons available to purchase is ...
I have been using Public Mobile but just dial 611 whenever I have added money to the plan in the past. I am trying to create a MyAccount now but it says I need to contact a support agent. I try to put in a ticket but it says I need MyAccount in order...
Hi I am going to Europe and want to know how to stop rooming for there are too many scam text message and incoming call that I want to prevent rooming charges due to this kind of scamming.Thank you
Hi there. My account will only show me 2 days not 7 days may you please help
Instaled old sim card from my old phone to my newer phone. Start it up and phone asked for sim pin. I put my 4 number pin that it wont accept. Now it wants s puc code. What is it and where do I get it.
I am having trouble logging into my account but there is no way to communicate with you if I can’t log in. Very inconvenient.
duplicated merged
I purchased a sim card in January (23) and have still not received it how long does it take?
I’m having rouble transferring my SIM card over cause I lost my current sim card
Hi I have lost my phone with the sim. Now I got the new sim and I want to activate new sim to my same number. My current number is xxxxxxxxxxxxxxxx this is my new SIM card xxxxxxxxxxxxxxx. please help to activate this sim to my number xxxxxxxxxxxxxxx...
Hi, a few days ago I got my public mobile sim card. I entered all my information plus my old phone number to transfer to this account. Once I entered everything i got a quick error pop up (dont remember the error number) and I tried sending in 3 tick...
i lost my phone and just got charged on autopay not knowing it was on so i suspended my service so i want my money back cause my service wads only renewed on 21 feb so i dont want tp pay for service i cant use
Hello, I always seem to forget this question. If my current plan goes from Jan 24 - Feb 23, does it end before midnight on the 23rd? Or does it end at a certain time during the day?
Hi I was just wondering can I send a text while in the United States to another Canadian Phone using my current Public Mobile plan? If no can I do it with a special package? If yes how much? Regards Don
I cancelled my service but my payment keeps being pulled from my account?
and sim and had to get new one cuz forgot password with everything being saved in phone. I had just paid for a month on my old number but also had to pay for new one. Is there any way to transfer my rewards and the balance paid from old account. My w...
