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Plan ran out and I don't have an account

ahg18_70
Great Neighbour / Super Voisin

I got my phone set up at Wal-Mart with Public Mobile and I forgot to make an account online. Now my month is up and I can't get the 6 digit code to make an online account and renew my plan. Help?

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@ahg18_70  - obtain a voucher by methods found here to reactivate your account:

https://www.publicmobile.ca/en/on/get-help/articles?q=voucher

 

Then you can create a self serve account once Activated again.

View solution in original post

4 REPLIES 4

softech
Mayor / Maire

@ahg18_70  Do you have a credit card on file?  if so , and  do you have the 4 digit PIN, you can top up by calling *611

 

If you don't, then open ticket with PM Support and try to ask them to either put a card on the system for you or ask them to process a charge with the credit card already on the system. (they might even able to help you to create the self-serve acount)

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

esjliv
Mayor / Maire

@ahg18_70  - obtain a voucher by methods found here to reactivate your account:

https://www.publicmobile.ca/en/on/get-help/articles?q=voucher

 

Then you can create a self serve account once Activated again.

@ahg18_70   Yes, as @esjliv suggested, voucher can be the easiest way to get your service back.

Please note vouchers from some place might have a 24 hours wait time before they can be used.  But get it from SDM/ 7-11/Shell  as their voucher can be used immeidately

 

you can also do Instant top-ups  at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations..  Just give them the phone number and they can top up with a small charge

 

darlicious
Mayor / Maire

@ahg18_70 

You will have to pay and reactivate and then set up your self serve account. Have a read thru this post....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...