I recieved a call about my number transfer from a number listed with a fraud scam number. They left a completely different number to call back and said it's about my number transfer. Calling the number back does not help it just says nothing about the phone number transfered. Yes my number is working and active, yes my account says active also. What other way can I get in touch with customer support to see what's going on?
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Hi @KoalaBear4 you probably have the answer as you already search and confirm that is a fraud scam number
and PM usually won't call their customers. All support is online here
If you want, you can open a ticket with PM Support to double confirm:
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):