Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!I usually use my phone's data tracker to make sure I'm not getting close to my limit, but today I logged into my Public and saw that it is showing a different data use. Public is using the 5th of the month as the start and my phone is using the...
Greetings!It is becoming a standard practice for the various Canadian banks and other businesses to require us to receive an SMS in a Canadian cell number to verify our identity and send us a code to login online after. To the best of my knowledge (f...
I received the following text from PM this morning. It so happens this is also on the PM homepage now. It looks like a slight improvement over my current plan which is $41.25 for "4G" (less throttled - up to 30x faster they say) & 4GB data. Everythin...
I need help, I up graded to the 8gb 4g plan for oct.15 but my account is still showing the old 3g plan although I was charged for the 4g. Does anyone know when my account will be updated?
How do I get a PUK code tor my new SIM Card
I gave public mobile an incorrect email address and i can't login to change it to my correct one - help
I have introduced my wife *** *** ****. And I pay with my same credit card. But I don’t get rewards my No. *** *** ****Wife’s No. *** *** ****please check this
Hi There, I have purchased a US roaming package. It is showing as active in my account. I am now in the US but I have no service. I have tried restarting my phone, manually selecting a cell carrier, nothing. Please help! I need my phone.
Good afternoon; I have tried multi times to get into my account. My main issue is that I cannot change my password. Have tried everything that Meow said and not working. Have tried going thru simon and issuing ticket but no password equals no ti...
I just want to know if 2gig plan is available, 1 gig plan per month is too small for me and 3 gig is too much. I will appreciate a quick response. Thank you
Hello I ordered a new phone from public mobile. I'm still waiting for it I ordered it oct 7 and the order # is 310484. I was wondering if you had any info on it. Thanks
I just set up phone, I can call and text outgoing, but can't receive incoming calls or texts. Has this happened to anyone else and does anyone know how to fix this.Thanks
I have always had the phone service company do the the activation for me and am aprehensive about making this decision. What would be involved in activating another phone?
Recently I haven’t been getting payment notices together with thanks for payment. I am on automatic payment plan linked to my credit card. I want to confirm that I’m still registered to the plan.
I just added money to my prepaid account for not interrupting my mobile service , but didn't still renew. Then I chose another base plan, they cut money also. How does that work?
I can send Text and make calls but don't receive any call or text message. checked all the options including rebooting the device. need help thanks
I am currently on the 3G plan, and get good reception everywhere in town except in my house. People say I am dropping out all the time when on a call from my house. I have to stand in the street to have a steady voice call.I have tried switching th...
Will I lose my activation bonus data of 2 gb if I switch plans from 5gb 3G to 5gb 4G?
When I go to change plan it states. "After changing your plan, you will lose your current promotion." Is this refering to loyalty and pre authorized $$ or other promotions given to me in the add ons. extra data and minutes. Very confused.
Hello how do i get a proper receipt of payment which shows tax?
I just renewed my plan yesterday but my account showing no data left
I renewed and upgraded my plan to a new 4G speed plan, monthly payment was deducted but the data plan still remains the old one.
I upgraded from a 3G plan to a 4G plan. I just want to know if I should expect a delay before the speeds increase and are reflected on my phone. Still only getting ~3Mbps download. There wasn't a heads up in either direction through the checkout proc...
I see public mobile has new 4 lte plans. If I change my plan to a nother one will I lose my discounts I have ? Will it switch me to points ? Thanks guys
If you change over to the 4g from 3g does the loyalty and pre authorized dollars still count? At this point I get $5 a month off my bill will this still be true if I change over to 4g?
Yesterday I purchased a pre-owned phone and wanted to take advantage of the current Fall promo of a $30 credit on my next bill but could find no way to sign in to connect the purchase with my account. I have no issues signing in to reach "My Account"...
I updated my plan last month for the renewal date of Oct 17. However, my usage was never reset and I paid for updated plan and am still only getting access to my original plan. My original plan was 5g for $40 for 3g and my updated plan is 6g for $45 ...
I joined public last November and just learned the person that refered me hasnt received his reward how do i fix this
Hello!I have a very serious problem.My account is set up to automatically charge to my credit card. This morning I discovered that my credit card company charged me a fee which put me over my credit limit.Is there any possibility you can delay your...
I want to login to my account to change my credit card to make a payment, but They want to make sure it’s me… so send a sms or email.. but no option to chose sms instead of email. And I don’t have access to that email anymore to receive the confirmat...
