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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Double payment

I was charge on April 27 and April 29 Why was this and who can I talk to

Resolved! Phone not listed

Hello, I'd like to know if my Samsung Galaxy A52S 5G is compatible.

Resolved! Double Payment

I made two full payments April 1 and 2nd. One was auto and one was manual as I received a message to top off even though I was on auto pay. My phone service was taken away for a few hours even though there was a valid credit card on my account so I...

Service

Resolved! 611 says my plan is suspended after renewing in selfserve.

I called 611 because selfserve is very difficult to navigate, gave me conflicting messages: 1) Your service is currently suspended due to insufficient funds; 2) you have enough funds in your balance. I'm also unable to confirm if my AutoPay is on bec...

Switching Plans

I'm currently on a $25 a month plan with public mobile and noticed there is an offer for 2GB of free data if you activate a $35 plan. Would I be eligible for the offer given that I'm already with public mobile?

Resolved! Issue Porting

Hello, Looking to port my number from telus. Tried using the change number feature but it just keeps loading and loading then stops loading, no error message or anything. I then tried chatbot to submit a ticket but could not get pass verify identity ...

Resolved! No Network Connection

I've been trying to get in contact with an agent for a while now to figure out whats going on. It's been 4 days now that my phone is not connected to a network, and therefore cannot send or receive texts and calls, and I don't have access to my data...

Resolved! question about autopay

hello there , About a year ago I made my mom switch to public mobile and I made her subscribe to autopay so she could save 2 $ every month . Just last month , I replaced her visa card with mine in order to pay for her mobile plan but I noticed t...

Resolved! Voucher cannot be activated

Dear Staff, my name is Susanna. Yesterday and today I bought two vouchers amounted $40 and $25 accordingly from Superstore located at Don Mills & Eglinton. The vouchers numbers are xxxxxxxxxxx and xxxxxxxxxxxxxxxxxxx. I cannot activated my vouchers,...

Resolved! Missing Phone Calls

Hi,Wondering what is going on. For the past month, there's a bunch of calls not getting to my mobile phone. They can text me no problem but voice calls are just going to voicemail without ringing on my phone at all. I did make sure to call myself fr...

Payment

The money is in my balance, but my phone is shut off, and it's saying 0 in balance owing

Resolved! Getting my phone number released

I read my account has to be active in order to have my phone number released to another provider. Is there a way to activate your account without making a payment?

Network is busy for the last three weeks: became worse

Hello, I am in Davisville Area M4S xxx. Starting from around three weeks ago, the public mobile connection became worse: network is busy; weak signal, the calls have been disconnected. My partner has the same issues.When we are out that area, the net...

Resolved! Help with number transfer

I passed the 90 minutes and did not respond to text message

Resolved! Invalid email address

I Can not reset password on the account as the email on file is invalid?

Resolved! Promo Code Missed

Hi there, I just activated and the promo code I was given was missed. How do I get the 2GBBONUS added to my account?

Resolved! New Account, Number Transfered, Emergency Calls only

I've set up a new account and tried to transfer my number from Telus. This seems to have been done successfully but I only have Emergency Calls. The new sim card has been activated and is inserted. Calling the number results in an invalid number me...

Resolved! create a new account

I want to create a new account for my son. However, when I enter his tel.#, I see a message that says it already exists. HOw can I access the account that has his number? Or how can I create a new acct for him? Thank you.

Resolved! Phone lost

My mum lost her phone. What should we do? ThanksCatherine

Resolved! Credit cards unable to process when activating SIM

I'm trying to activate my SIM and have tried two different MasterCards but both give me:We were not able to process your payment. Make sure all information is correct or try again with a different card. How can I get this working?

Not able to make or receive calls.

Both my husband phone and mine are unable to either make or receive calls, or to access voicemail.A window appears intermittently that says- mobile network is unavailable for voice calls. What to do?

Resolved! I need to update my credit card for AutoPay and I don’t have my phone with me to receive a text mess

I need to update my credit card for AutoPay and I don’t have my cell phone with me to receive a text message

Resolved! Autopay Charged on credit card. 10$ account expired (When login show 13$)

My phone plan is disabled.I don`t understand the account balance shows 10$. I was charged 3$ on my credit card on april 28th.My plan is 10$ (50 min / 30 days)Why does it shows disabled. And also the plan does not display 10$ now.

Resolved! Sim not arrived

Yeah I ordered a sim on the 19th of April and it still hasn't arrived , I talked to the customer support agents of public mobile via community DM and they said they can send me another one or I can go pick up one at a store or kiosk , first of all yo...

Resolved! Credit card charged on 27th April but the line still got disconnected

My credit card statement shows that public mobile charged the monthly auto payment as usual but the line still got disconnected

Ordered a SIM on April 19, still havent received.

Its all in the title.I ordered a SIM card from the website on April 19th and it still havent came by mail.I live in Montreal so theres definitely something worng.Now everytome I try to contact the support, theres this Bot sending me everywhere but to...

Resolved! AT&T

My Public Mobility payment message is headed by AT&T GoPhone Service Contacts.Why did this happen and how to fix this.

Thanks everyone

Receiving calls

Hello:Could you please tell me why I cannot receive calls from other cellphones when my data is turned off. I can receive land line calls. Thanks.

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