didn't receive pre-aunthorised payment discount

[krripra]

Hi,

I'm wondering why in didn't receive 2CAD per-authorized payment discount? even-though I per-authorized my payment last moth.

[BKNS27]

@krripra 

If you activated your SIM after January 25, 2022. You will be enrolled in the new Points system and will get 5% in points. Once you collected 15 points, you can redeem for a $15 credit off your bill.

The $2 monthly credit is on the old Rewards system and will receive the monthly credit of you activate your SIM before 2022.

[Yummy]

If you activated PM account after Jan 2022 there is no more $2 reward for autopay

[hairbag1]

Here's some evening reading in between periods of the Oilers game...

https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Rewards

[dust2dust]

How long ago did you sign up? Did you switch to points? Did you use the lost/stolen function recently?

If you recently signed up and you saw something about $2 in a welcome email or something then you should ask support for that $2 credit. But it won't keep going if you are recent.

The old rewards system had an initial $2 credit immediately after signing up when the autopay option was toggled on. But that's not the current system. But marketing emails may not have got the memo.

[computergeek541]

When did you activate?  Near the start of the year, pre-authorized payment rewards were eliminated for new customers