My account is locked

[Woodworker]

• My account is locked and i want to get into my accountvto update my payment method.

[TheSterlinger]

Wait an hour, then trying logging in again. If you get locked out again then submit a ticket to a CS_agent using the chatbot or using this direct link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If your unable to access your account and speak to a CS_agent then you can ask them to change your payment method.

[hTideGnow]

hi @Woodworker

probably just a cache problem 

wait an hour and try again using Incognito /private/secret mode on your browser and it should work