Locked out of my account

[Kokuei]

I got locked out of my account. Can it be unlocked? xxxxxx@xxxxx.com

Thanks!

Edit by Dunkman: removed personal inforamtion

[dabr]

@Kokuei   You'll need to submit a ticket to customer support and ask them to reset the password.  The reset email usually comes within in a minute or two but does have an expiry of about half an hour, IIRC.  Use the links provided earlier to contact support.

edit:  nvd misread that you've already reset the password.  You can wait a few minutes and retry using private mode.

[dust2dust]

We can't. The reply from hairbag1 above is what you need. Particularly the wait.

[Kokuei]

Hello,

I've reset my password already, but I've reached the max attempts at trying to log in, even though I reset my password. Can you unlock my account?

[kaytus]

@Kokuei u can try using Incognito mode for your browser or clear the cache... or msg the CS-Agent to reset your password. I hope it can help.

[hairbag1]

Try using incognito mode.

Try using a different web browser.

Clear your cache files.

Try again in an hour.

[Outdoorsman]

@Kokuei 

Hi to reset account password/ email you need the help of a service rep if simon won't work foryou use option 2 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Kokuei]

No, I tried to login and kept mistyping the password and then got locked out of self serve

[Outdoorsman]

@Kokuei hi was your account suspended more then 90 days for nonpayment? if it was, your account is permanently closed