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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

When I go to change plan it states. "After changing your plan, you will lose your current promotion." Is this refering to loyalty and pre authorized $$ or other promotions given to me in the add ons. extra data and minutes. Very confused.

Resolved! Tax Receipts

Hello how do i get a proper receipt of payment which shows tax?

No data left

I just renewed my plan yesterday but my account showing no data left

switched plan to 4G speed, money deducted but data still remains

I renewed and upgraded my plan to a new 4G speed plan, monthly payment was deducted but the data plan still remains the old one.

Resolved! Upgraded to 4G just now. Is there a delay for the new speeds to 'kick in'?

I upgraded from a 3G plan to a 4G plan. I just want to know if I should expect a delay before the speeds increase and are reflected on my phone. Still only getting ~3Mbps download. There wasn't a heads up in either direction through the checkout proc...

Resolved! Plan change

I see public mobile has new 4 lte plans. If I change my plan to a nother one will I lose my discounts I have ? Will it switch me to points ? Thanks guys

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

If you change over to the 4g from 3g does the loyalty and pre authorized dollars still count? At this point I get $5 a month off my bill will this still be true if I change over to 4g?

Resolved! Problem logging in when buying a phone

Yesterday I purchased a pre-owned phone and wanted to take advantage of the current Fall promo of a $30 credit on my next bill but could find no way to sign in to connect the purchase with my account. I have no issues signing in to reach "My Account"...

My plan did not change or reset.

I updated my plan last month for the renewal date of Oct 17. However, my usage was never reset and I paid for updated plan and am still only getting access to my original plan. My original plan was 5g for $40 for 3g and my updated plan is 6g for $45 ...

Resolved! Missing rewards

I joined public last November and just learned the person that refered me hasnt received his reward how do i fix this

Resolved! October fee

Hello!I have a very serious problem.My account is set up to automatically charge to my credit card. This morning I discovered that my credit card company charged me a fee which put me over my credit limit.Is there any possibility you can delay your...

Resolved! Email

I want to login to my account to change my credit card to make a payment, but They want to make sure it’s me… so send a sms or email.. but no option to chose sms instead of email. And I don’t have access to that email anymore to receive the confirmat...

Resolved! Account active

Hi my name is Jasmine. My account and phone no is active. Outgoing calls can be done. But incoming calls goes immediately to voice mail. No issues with phone. How can I solve this ?

Resolved! Voucher

I bought two prepaid vouchers, one for 30 and one for 50, 11 mins later I call to put on my account . 30 goes on, 50 said code was already used. Now it's been two days and can't get anyone to fix it. I wanted the full 70$ plan, I've already used 10 f...

Resolved! Wondering why there is weekly 611 maintenance

Seems like every week the 611 says they doing routine maintenance...at least once at month if not every week...checked announcements and nothing posted there since September about maintenance...not the end of the world but pretty annoying that the so...

Resolved! Bill payment

I could not log into my account or find my bill and my line was deactivated last night

Resolved! Can't Login

Hello,I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on...

Last Dominican Question

Over charged

I did pay 6$ monthly for a few months, for any reason PM charged 7$ this month. Want a credit.

Resolved! Refund

How do I get my outstanding balance to my account

Resolved! Need to update new credit card info and forgot password to account. My plan has been expired.

Hello, I recently got a new credit card and my payment plan was for my old credit card. My phone plan did not renew and I want to update my new credit card info to renew my plan but I forgot my password to my account. I tried the "forgot password" op...

Resolved! Unable to access my account after switching to another provider

I am no longer able to sign in to my account after moving my phone number over to another provider. I entered my correct email and password and it just says "invalid password" - even though I logged in 5 minutes before making the switch (only I have ...

Data Usage in Account Status do not add up with Usage History

Hi I am currently using 5GB at 3G Speed plan and my Plan Cycle is between Oct 16, 2022, and Nov 15, 2022. I had notification saying I'm using over 95% of my data allowance. The Account Status page had indicated that I had already used 4.6G of date...

Resolved! Question

How I can found my email address I used when I get my number?

Cannot update credit card information

Hello, Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later." I tried clearing cache, etc, but doesn't appear to be a browser issue. Yes, I am using the correct credit card number, expiry date,...

New RAF ends Oct 31. Clue me in please.

@J_PM 1. Almost 3 in a row. This one a test to see if new lower price plans are appealing?2. Is it 5 x $5 or 6 x $5?3. Last one had a lot of anomalies/disconnects!若4. The 6 month phrase....what is that covering/preventing......or is there a typo err...

Resolved! Request for cancellation of phone # 29 and 24

Hi,I am public mobile client of having phone # 2*********9 and 2*********4.I not interested to continue with the public mobile services any more. Would you pl. cancel the service and mail me the outstanding balance. Thanks, Jahangir Edited by Shawn...

6x$5 RAF Promo ($25??)

Until October 31 11:59pm eastern. Both parties.Says 6 months but says $25. Go figure.

Resolved! Sim card

I tried buying a sim card online. The page says" zip code does not match billing address". My bank account was charged.

Resolved! Can't sign in

My phone plan is on another email and i'm unable to sign into that account to change the phone plan

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe