[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! land line transfer
Can I make a landline transfer to a public mobile? Because the landline cannot take text messages, I do not know how to make the transfer successfully.Please give me some advises.
Changing current plan
As a current customer, if I change to the 5G $40 plan, do I keep my current add-ons
Need to change email on my account
My email address is no longer valid, since I changed to a different ISP.I can't log on to change my email account. I keep getting this error: "Unknown request failure"I have tried to submit a ticket, but I can't seem to submit a ticket either, since ...
Public Mobile LTE Calls
I received a pop up stating that Public Mobile shut off my LTE calling, and then my phone showed an SOS in the upper right hand corner. My account is up to date, and my sim shows as being the correct number.
From $102 for 60gb every 90 days to $34 for 40 gb
Hello CommunityCurrently I am on $102 for 60gb every 90 days plan. I get $5/month loyalty, $2/month referral and I also have $2/month subscription. reducing to $75/3 monthsI would like to switch to the $34/month for 40 GB black friday deal. Will I co...
wishing to port out my number but don't have my old sim card
Help! I have been told that I need to approve the request for my number to be ported. I no longer have access to my old phone. How can I have my approval be given?
Account Activation
I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your s...
Usa SIM card
Can I keep my phone number when I use a usa SIM card ? Or do I get a usa phone number
Can't receive calls or texts from certain numbers
I ported my number to public mobile from Fido on Saturday. I still can't receive calls from certain numbers - it goes straight to my voicemail and tells them my inbox is full even though I have no voicemails. And I can't send or receive texts from th...
Number change
I can't use my old number from Virgin because the account was in my wife's name and I want to put it under my name. Where and how would I be able to do that...thank you!
Resolved! How do I cancel voicemail messages?
I don't want to receive any voicemail messages on my phone.
Help on porting out from PM
Hi, I'm currently trying to port out my number from Public Mobile to a different service for some personal issues. I really want to keep my phone number, but to do that I need to port out from PM and port in to the other service, and when I look at t...
Resolved! @admin: I need to reinitiate number transfer
I forgot to reply YES to the number transfer SMS from my old carrier. Can someone restart the transfer process? I tried to create ticket but always run into error.
Does Public Mobile Support old Nokia Phones from Outside Canada>
I bought a (Black & White) Nokia N105 phone from outside Canada. My phone isn't showing any signal and I'm unable to receive text message or calls, not even to call or send texts. Afaik, my phone is activated and my sim isn't locked, I've been using ...
IMEI confirmed to be compatible, then PM backtracked and said it wasn't. Now can't submit a ticket
My partner is trying to sign up with PM. He put in his IMEI, which the PM platform said was compatible with their eSIMs. He was able to pay the money for the plan deal. However, when he got into the app, the app is now telling him the phone is incomp...
Monthly bills paid but number not in service
My father switched to public mobile and shortly after went outside Canada for a few months. His account had autopay on, so there were payments charged from his bank account every month. But after he returned, his phone number is not in service. When ...
new sim card match the old number
I'd like to transfer to public mobil, but I also want to keep my old number, what can I do?Thank you!
Resolved! 90 day offer
How do you select the 90 day offer as an option? If I have 40G data each month, does that mean I would get 120G up front and then the next 90 days it starts with a new 120G? @links to members
Esim says Unknown number under Esim settings
Hi,I finally was able to transfer my number to Public Mobile, but now my esim says Unknown number under the esim settings. How to fix that?Thanks!
number change
The options for number changed are limited to 100 Mile House, Abbortsford, and Aiyansh in BC. Does the city selection hold any significance or cal I choose any city regardless of where I live?
Subscription not activated
Hi, allI just subscribed to public mobile last week, and received the sim card two days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...
Resolved! How to earn credit
The rewards community section says: "Head over to the Public Mobile Community, and lend a hand. Asking questions, answering questions or just providing your thoughts can earn up to $20 per calendar month."How can i earn rewards. Do i just make posts?
Help with account
Signed up for a PM plan 4 days ago, found out there was a better plan available, couldn't update plan due to system failure and couldn't log in OR submit a ticket due to site error.I did NOT use PM service, or activate my phone with PM's sim card, an...
Resolved! Points System
I have 3 year loyalty and have the $2 pre authorization bonus so i save $5 a month. If i were to activate the point system would i loose that?
Resolved! Account activation issue - CC charged, but can't get past paying again on 'resume' activation
Hi, I attempted to sign up Sunday Nov 27 2023, however after submitting payment I received an error message (can't recall code). When i sign back in and 'resume' activation I go back to the payment screen. Don't want to pay twice, so is there a way...
Change of address
I have been trying to change my address from my Toronto, M9M1Z5 to my new Alberta, T0H1N0 without success. On Friday, I was promised a follow-up to get assistance, but I'm yet to receive it. I have been trying to change it several days now, but eac...
Number Transfer Issues
I'm having trouble transferring my number. I can call/send texts from the new public mobile e-sim, but not receive calls/text from it - they go to the old SIM.I talked with the old company (FIDO), they confirmed that they had a problem and have re-ap...
Wipe my phone, possible to reinstall the esim card?
Hi,Wiped my phone for a fresh restart, how can I download the esim again?Also, since I choose esim when ordering, is it still possible to order the physical sim card?Thanks!
Number transfer issue
Attempted to transfer number 2 days ago. I have replied YES to previous provider to transfer (chat-r)Got a text from Public Mobile that my ESN/MEID is incorrect, and someone would contact me.But I haven't received any calls yet.Chatbot made me make a...
my account
Anyone else getting "not authorized login" when trying to login to MY ACCOUNT?
