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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1867 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41986 Views
  • 185 replies
  • 29 Bravos

Resolved! SMS service down

I have a basic talk and data plan and once again I am unable to send out SMSs, but I do receive them right now. This has happened a number of times throughout the course of my service with this group. Customer Support can't provide a reason for this ...

bigdogbrown by Good Citizen / Bon Citoyen
  • 1107 Views
  • 13 replies
  • 0 Bravos

unregistered Sim

I am a new client and used a new Sim to register but my phone keeps on saying "unregistered sim" no matter what I did or do.  I have tried everything as some did in the community but, like them, nothing.  The phone is unlocked (samsung galaxy S6 Edge...

Mike_0481 by Great Neighbour / Super Voisin
  • 548 Views
  • 5 replies
  • 0 Bravos

Add to Funds

Trying to add 20.00 for an add on but it is telling me I have to add 93.00 for the next cycle which isn't due until Jan 1 ??

Tfost by Good Citizen / Bon Citoyen
  • 1216 Views
  • 17 replies
  • 1 Bravos

Resolved! Plan Change Overcharge

Hi All. I did a plan change to that $40 plan for 15GB from my current $35 plan last month. I charge was pre-authorized for the $40 plan, but the change didn't go through. So I paid an extra $5, the plan didn't change, and there is no credit in the ac...

DennisA by Great Neighbour / Super Voisin
  • 689 Views
  • 5 replies
  • 1 Bravos

Resolved! Account locked, cant update payment method as email has changed

So, i have a problem. I tried updating my email for my account the other day, but therewas no option to change email, but i was still able to authenticate my account via sms, bit forgot to switch off the  2 step authentication. I have switched emails...

Turok12 by Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

Service

I can make outbound calls, but inbound go right to voicemail

durantbrenda by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Resolved! Black Friday sale

I received a promotional e-mail advertising a Samsung A13 phone for $199.0, when I click on Buy now the price is $259.00. I would like to buy this phone, please advise.?

embacher by Great Citizen / Super Citoyen
  • 950 Views
  • 6 replies
  • 0 Bravos

Resolved! CPO email phone pirce.for samsung a13 $199?

Hello everyone,I recently got an email from PM, that samsung A13 is $60 off from $259 to $199 as part of black friday deal special, but when i click on the email, it redirect me to the phone page with the price of $259, instead of $199. Even when i a...

Meowington by Great Citizen / Super Citoyen
  • 955 Views
  • 8 replies
  • 0 Bravos

Outbound phone calls doesn't ring the first time

Hi, I migrated back to Public Mobile from Koodo on the $40/15gb plan a few weeks ago. However, when I make a phone call, it does not ring through, all I hear is silence. If I hang up, then redial, it will ring through, I'll hear the dialing sounds. T...

supermoon by Good Citizen / Bon Citoyen
  • 641 Views
  • 4 replies
  • 0 Bravos

Resolved! Self service

I resented my account i did it again and again yet I still cannot login I am not getting email I am not getting verification No one to talk to this is getting fruswhat is going on 

Mmariapiehl by Good Citizen / Bon Citoyen
  • 867 Views
  • 6 replies
  • 0 Bravos

Resolved! Charged without my consent

Hello everyone,I paid $28 for a 1 month plan with Public Mobile  in Canada. I did not set up automatic payment! And I left Canada before the month was up. Yesterday, Public Mobile used my credit card info without my authorisation to renew the $28 pla...

EsterML by Good Citizen / Bon Citoyen
  • 1150 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment History

How can I access my payment history for previous years?

clda by Great Neighbour / Super Voisin
  • 513 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit card fees soon?

Has PM announced whether they intend to start charging credit card transaction fees for non-Quebec customers?

Friend by Good Citizen / Bon Citoyen
  • 868 Views
  • 6 replies
  • 1 Bravos

Resolved! Account management

I have two (2) phones on my account and when I login to Public Mobile - My Account I only see one. How do I get to see both phones

bhegge by Great Neighbour / Super Voisin
  • 834 Views
  • 5 replies
  • 0 Bravos

Resolved! New $40 plan with 15GB

So I was eyeballing the new plans.  There are a couple things that are confusing me a little. First… it indicates a promotion code.  A promotion code that when entered doesn’t seem to be valid.Second… is the extra GB only for a year?  Or is it perman...

thomask by Great Citizen / Super Citoyen
  • 953 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Access

At approx.  12:10am MT , attempted to log-on to my account and instead got this error message page instead  ;"Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.    " And when ya click as instructed it jus...

dougc by Great Citizen / Super Citoyen
  • 987 Views
  • 4 replies
  • 0 Bravos

Resolved! 1GB Data Add-On Purchased but does not show in my account.

Please let me know where I can see the 1GB data add-on I purchased for $15.In my payment history it shows $15 was debited from my credit card and this it shows a 1GB data top-up where the $15 was debited, so my available balance is now zero, but I st...

edli33 by Great Neighbour / Super Voisin
  • 1503 Views
  • 10 replies
  • 0 Bravos

Resolved! New $40/15GB Plan

@J_PM, I have a new plan set to start on the 21st of this month. There aren't too many details on what the plan includes ie. International texting etc. Could you provide more details... Not sure if it is worth switching... Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 1392 Views
  • 10 replies
  • 0 Bravos

Resolved! Port issues

Hi there!I tried porting out my number from Chatr but didn't realize that my account was already suspended.  I activated on Public and tried porting my number but I am unable to receive calls.  I can make calls and my data works.  I thought everythin...

Raddo by Good Citizen / Bon Citoyen
  • 270 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot activate

Getting error 821. Won't active. I think it's because I'm with koodo. How do I get my number switched over and join public?

troysemenyna by Great Neighbour / Super Voisin
  • 358 Views
  • 1 replies
  • 0 Bravos

Resolved! Plan change not authorized

Hi. My plan has changed from 55$ for 20g to 70$ for 18g. I  did not authorize this. How do I get it change back? Thanks

Bsimons by Good Citizen / Bon Citoyen
  • 916 Views
  • 9 replies
  • 0 Bravos

Resolved! Not on Sale Phone Sale?!!

@J_PM What gives? So Public Mobile sends out promotional emails marketing an early Black Friday sale offering $30 and $60 off two different phones (ZTE Cymbal 2 and Samsung A13) yet they are not on sale on the website? Seriously who's running the mar...

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Resolved! Sim activated but its not working

Hi, I activated PM sim. Them put it in phone. No signal. Set the APN setting. Got the signal. Also 4G data indication off & on (Like flickering - on for one second then off for several seconds.) If try to phone some number it does not dial. Try to te...

nikki2000 by Great Neighbour / Super Voisin
  • 775 Views
  • 5 replies
  • 0 Bravos

Resolved! Add on not working

I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up? 

dillonbetts by Great Neighbour / Super Voisin
  • 421 Views
  • 3 replies
  • 0 Bravos
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