Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a new plan from Koodo, but I could not transfer my number at the store because their system was down. They gave me a temporary number and told me to call Koodo later and transfer my number from public mobile. My plan with Public mobile is paid ...
Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...
Can not switch plans and Simon is no help
Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...
Is there still a $10. Plan?when did it disappear in my account??k
How do I message a mentor from the community
I am not able to reset my password either, when I enter my email it says the code is sent to reset the password, but no email ever comes. Please help
I can log in to the community, but when asked here when trying to create a ticket it says error!! frustrating as i changed my plan and it didnt take effect, even though i was charged, it shows my old plan when logging in
I've been a Virgin Plus member for over a decade, and they clearly think they can soak me. I'm pure profit for them and yet they refuse to negotiate with me to provide a competitive plan. For those that jumped from Virgin Plus, what was the experienc...
I can’t reactivate my account on line or through 611. Keeps saying “ooops there was a problem” credit card is all good
Lost my phone. I purchased a new one and a new sim but can't seem to activate the new sim on my account
I don't remember my account number can you please give it to me here is my number xxxxxxxxxxxxxxxxxx
I changed my plan to the 20GB/$35 for 15 months plan. I’m on auto pay and was charged over $55 on my card.I chose to start the new plan on the next cycle date so not to incur any extra charges. I was expecting to pay $35 plus taxes. So, will my next ...
Hi,I already have several accounts with PM and I want to add another one. I followed all steps for a new activation using the same CC used for my other accounts however at the end I got the message: "We were not able to process your payment. Make sur...
I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift. I may have opted out of text communications at some point. Does anyone know if there is anyway to still receive this offer before Jan 1? TIA!
Hi, I set up an account for one of my kids but I don't remember the e-mail address that I used to set up the account. I have the phone and can reset the password but I don't know how to reset/retrieve the email address. Thanks.
My registered card number has been cancelled when the card was lost. How do I register a new card?
Hello, I can’t remember my login email to renew my plan.I know my public mobile number associated with it. could someone help me. thanks
I have been trying to submit a help ticket to find out what email account I used to set up this account (long story…) but I can’t submit a ticket unless I have the account information. I’m going in massive circles here. I don’t know the account numb...
I am trying to return the iPhone XR I just bought for my wife for ChristmasShe absolutely Hates it ! , she wants an AndroidWhen I use Simon to make a Ticket Suddenly my community sign in Fails Wrong User Name or Password, NO ! I write it down Verbati...
I signed up online for Public Mobile, ordered, received, installed my SIM on a gently used LG phone donated by a friend. Called the phone and it worked. BUT there is no menu of any kind appearing when I turn on the phone, which had been reset to fact...
Hi everyone - I signed up for PM yesterday, specifically the $45/20GB plan which includes 12 months of "3x Points Back" ($6.75/month). However I logged into my account this morning and I only see the regular points have been applied: Should this not...
I am switching to public mobile because I like the plans you have. There is currently a boxing week deal that’s 20gb for $45 so I ordered my sim to be able to get that deal but I can’t get the deal till the sim is here and I’m worried it won’t get he...
I ordered SIM online on Dec 11, 2022, which never arrived. Can you please look at the issue? Order No 319445.
I just make a payement and on my plan is unlimited talk and wen i try to call it's said i dont have minute left
HiI requested an account change yesterday but it didn't happen why?My bill circle is Dec 27 which is today
Not sure if this is PM related or not. How do I uninstall a system app? I disabled the updates and removed all permissions and cleared storage and forced the stop but I can't get it off my phone.
I received a Season bonus from P Mobile ( 500min intern.calls), but my account shows only 300min ( out of which more than 100min have been used already - but I did not use them How could I recover the missing 200min plus 100 min ?! Thanks
Hi there, I am curious to know what are the service hours for the Porting Team. I need to follow up with them in order to process with my inquiry. Thank you for your time.
I received Public Mobile text giving me holiday bonus if I respond, but my phone is not functioning properly and I can't text properly to respond. I'm going to get a new phone soon. But for now I can't text respond. How else can Public Mobile help me...
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