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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Were my rewards applied correctly?

Here is my story.Prior to Oct 14, 20223 I was on a higher 30 day plan. I requested a plan change to occur on Oct. 14, 2023 to the $34.00 90 day plan. (20 GBs x 3) = $102.00 plus taxesMy rewards are as follows:Autopay: $2.00 , RAF: $4.00 , Loyalty: ...

bill payment with a new credit card number

How can I make a payment when I cannot find out how to change my credit card number with public mobile?

not recieving reward points for refer a friend

I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have no...

Delivered chip

Hello, I didn’t receive my chip yet. Can you help me?

Sim Card Reactivation

I travelled out of the country for 2 months and I requested for suspension of service. I am back and want my service restored

How do I change my voicemail message ?

Seems so simple, yet I can’t figure out the steps! Help?

Stuck on ESim activation for new account.

I signed up with public mobile and everything was well and good until the activation. I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid.

Number transfer was unsuccessful

Apparently my MEID was incorrect - please contact me

show me my account

Show me my account

Referral

How do you know if you received the 10 bucks for using a referral code

Cs_agent

Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department

cancel service

I canceled my subscription on Oct 7, the service was supposed to end Oct 11. How come it did not end and I got charged as usual on Oct 11 ? Today, I unsubscribe the service on My Account again, how can I be sure my service will end Nov 10 and I won't...

Resolved! Cannot login due to loop in "Resume Activation"

I just created a new account for another line. linked existing physical SIM, made payment for a plan and have received confirmation email.However when I try to login to my account (after accepted email/password), I get a page with 2 choices "Resume A...

Receipts Needed but Account was Deleted after Leaving Public Mobile

Hi, I require receipts for my payments while I was an active public mobile user. However, my account has been deleted including my community account and I can't access anything. The only way I was able to even create this support post was by creating...

Public mobile internet speed are very slow.

I have public `15 GB at 4G Speed` plan. I have measured my internet speeds consistently for the pass month and found that I only get about 30Mbitsps down and about 5Mbps up.My partner is on the same plan and the speed test is the same.I have a Google...

SIMCARD IS NOT WORKING AFTER PURCHASING AN ESIM

I have a problem with my number, I am using it in my personal device and then I have a work phone and used i to login to my account because I was hoping to get another number so i purchased an esimLittle did I know that It will be the same number as ...

Resolved! Need to change my email address

I've spent more than an hour trying to do this. At this point PM has probably sent me 10 texts to authorize me I've never gotten any closer. Is the Public Mobile/EverSafe system totally whacked or it just me?

Resolved! Questions about Limited time offer

I have a few questions about this limited time offer for a 90-day sub at $50/mo, 60GB CAN-US.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-60GB-Canada-US-plan-for-50-month-on-90-day/td-p/10708611) The plan details lis...

Service issues

I have tried to get a ticket for support but a 404 error continues to come up. When I'm at my house, my phone service comes and goes but is mostly not working at all. I cant make or recieve calls and text messages. When I'm in other locations like th...

CS_Agent

Hi i need my number ported again i have not received a sms message to port my number. The app is at stage 6 to contact customer support and i cant submit a ticket with all the information in there please help. I have 5g internet from you guys and my ...

Login Issues

I can't log in to my account, Is there any known issues??

esim

I setup a new plan on my daughters phone, the mistake i made was i was using my iPad to do it instead of her phone, now the esim attached to the iPad and i can confirm her new account as the number wont work on her phone to give the security code. Ca...

phone

i recieved a sim card but ant activate it . I think its due to my telus account having a different email than the one im using now. I also have a name change on public mobile as its different than telus one. What can i do to correct this?

unlimited call plan > fully paid > system blocking outgoing calls

We switched plans from $15 (100mins talk) to $25 (unlimited talk) two months ago. We've had two months failed service: we're paid up and confirmed paid up but the system is still locking us out after 100mins—two months in a row. Really annoying. What...

Subscription

How do I cancel my subscription?

Refund

Hi, I have just recently purchased esim plan, and I realize that is not available for my phone. Can I able to change sim plan if not can I able to cancel and repurchase with sim plan? Email account is xxxxxxxxxxxxxxxxxxxx

Resolved! Verification code for sign in

I am posting for someone who is unable to sign in to her Public Mobile account because the two step verification code goes to the first number she had but she changed the number right away and has a subscription with the new number. Not sure why publ...

Data only works half the time

Hi,I switched to Public Mobile on the $15/mo plan with 250MB of data back in May of this year, and noticed right away that my data only seems to work sometimes in some areas (I live in Ottawa). I put up with it / was too busy to do anything about it ...

Resolved! anyone knows how to terminate phone service?

anyone knows how to terminate phone service?

NEW TO PUBLIC MOBILE

Hello, Please does anyone know a way I can check the delivery of my new public mobile sim card? It is been over 4 days and I haven't received anything.

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