Community

Resolved! Change

Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

Resolved! New authentication system has locked my account

Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...

Resolved! Non-Android Phone Setup

I dont have an Android phone, is there a means to setup the plan without one?It only indicated the requirement after I'd already paid.

Resolved! Long Distance

will long distance charges apply to calls made while I'm in Ontario (I'm based in Vancouver).  Can I turn on my data to check emails, book an Uber, etc without getting extra charges.  (Be kind I'm 69 and it's all new to me!!  Thanks in advance).  My ...

Resolved! How can I change my cellphone number?

I’m using my number but I would like to use another number that is used before. do you have an any idea? 

Resolved! @CS_Agent

Just purchased a data add-on. Didn't realize the conditions changed (now have a 30 day time limit). Would like to cancel it.

Resolved! @CS_Agent

Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara

Resolved! Deactivate Account

Hi ,How should I cancel my subscription as I no longer want to use public mobile .Thank you

Resolved! Unable to submit a ticket successfully

I have been trying ALL day to submit a ticket because I was overcharged when my plan updated today. I have not been able to successfully submit a ticket via my self service account. All I get are error messages and at other times blank screens and ot...

Resolved! Reset phone, accidentally deleted esim

Rest my phone, and accidentally reset the esim info.  Had to create a new user ID on the community as I don't have access for the two step verification

Resolved! Issues regarding my ESim

Resolved! Why only LTE? Where is my 5G?

I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.@ CS_Comms   edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mo...

Resolved! Is community remembering you a thing of the past?

So, I finally regained access to my original community ID, step 1 done. but now, it seems that "trusted device" only let's you skip the 2fa part, but you still have to enter your full email and password every time you want to check in? It used to jus...

Resolved! Trouble transfering number and activating esim

@CS_Agent I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been alm...

Resolved! Need to confirm identity by email

My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send ...

Resolved! phone service

cant make or receive calls, subscription is current

Resolved! Changed Provider and I can't access my profile to cancel auto-payment option

Hi everyone,I changed provider yesterday and I have to cancel the auto-payment option. I am not able to access my Public Mobile profile to do so and I cannot speak with anyone over the phone.How can I make sure the auto-payment option has been cancel...

Resolved! Account transfer timed out

I missed the 90 minute window to authorize the transfer. Called other provider and they're standing @CS_Agenthow can in re-start the transfer process?

Resolved! Forgot to input friend code.

I forgot to input the friend code @ setup. @CS_Agent I tried using chat and opening a ticket but it doesn't work (3 different days).How do I proceed?