How do I port my number to a different provider?

[Paul8330]

I have a new plan with Rogers and would like to move my current phone number to that plan. Rogers has asked me for my account number, which I can't seem to find. 

Can someone please tell me how to do this so I don't lose my phone number?

[mojorising]

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@Paul8330 wrote:

I found it. Thank you

Do you need note my account that I'm porting the number to Rogers? And is there anything else you need from me to ensure this is done correctly?

You don't have to advise PM that you are porting out, they will get that notification when it happens. Just make sure you keep your sim card in your phone to confirm the port.

[Paul8330]

I found it. Thank you

Do you need note my account that I'm porting the number to Rogers? And is there anything else you need from me to ensure this is done correctly?

[Sansan]

When you log in to your public mobile account, click on my account. You'll see your profile under there. You should see your account number.  That is what you need to start the process. 

Ensure not to remove or destroy the physical Sim if that's what you have.

[softech]

@Paul8330 

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem.  Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.  

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now on the portal of yoour new provider and request to port a number. Provide them PM's account number as the porting information

this is critical:  Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request.  You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls.  Once you are getting incoming calls, porting is completed.  Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

[mojorising]

Log into My Account and then select "profile". you will see your account number there.