11-28-2023 10:50 PM
Hi,
I am a public mobile customer for more than 5 years. My current plan is 15gb 4g $40 / month. I have subscribed for black Friday deal 40gb 5g $34 / month plan which activates on next renewal. Can I keep my existing rewards and add-ons with the new plan. Please advice.
Thanks,
Panduka
Solved! Go to Solution.
11-28-2023 11:32 PM
Hi @Panduka,
Yes absolutely! The legacy rewards are attached to your account and not your plan. You can switch plans as often as you wish and the rewards will always follow you. You just need to make sure not to covert your legacy rewards to the new points system.
11-28-2023 11:03 PM
Hi Sansan,
Thanks once again!
Panduka
11-28-2023 10:54 PM
@Panduka Please note that the Legacy
Rewards are connected to your
public mobile account and not the
subscription or plan you have.
Changing plans will not affect your.
monthly rewards. You will keep
your monthly savings.
I myself have changed once, and I
still have my rewards.
If asked to switch to the new
system, 'opt out' as your savings
are much beneficial on the old
Legacy Rewards. Switching is irreversible.