Paid for data but not working

[Jess34]

Twice i paid for 1 gb of data. It shows my payment went through but in my add ons it os not showing up. I cannot contact anyone and the chat tell me to get a ticket but i continue getting an error message. Im almost ready to cancel public mobile

[Sansan]

@Jess34 did you have any success? Did you follow the instructions provided by @Hollister ?

If still stuck please submit a ticket at the link provided. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hollister]

@Jess34 

Have you tried clearing your browser cache and opening a new browser window in incognito/ private mode?