11-28-2023 10:20 PM
Ported a number from freedom. Sent text are still going from temporary number and cannot receive text on ported in number.
11-28-2023 10:54 PM
@Catford Yes
11-28-2023 10:52 PM
I have the exact same situation.. Can I use the same link
11-28-2023 10:34 PM
@Ranachahal eSIM or physical sim ? If physical can you try SIM card In another phone or reset network settings se if that helps
11-28-2023 10:32 PM
Port is complete, freedom mobile line got canceled because of porting, calling is working and shows ported number on call display but SMS is not working. Tried calling porting line, office appears to be closed.
11-28-2023 10:23 PM
@Ranachahal Did you leave freedom SIM card in phone to reply YES to the confirmation text to port ? An do all call go to voicemail ? If yes then I’ll send you porting team number private message and they can re trigger the port request for you . But if you should just need the SIM card re provisioned I’ll leave you with direct link to support to help
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437