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Issue with transferring number

Great Neighbour / Super Voisin

When I subscribed to this service, I mistakenly entered the incorrect information during the number transfer process. I bought a new phone and put its IMEI number in the information and I called my old provider to see why my number hadn’t been transferred and they clarified because I needed to provide the original IMEI number that was associated with my account.

i have the correct information now and would like to transfer over my old number but cannot open a ticket (I get an error message) and I cannot send a private message to the support person who is mentioned in the suggestion as that account does not exist, so right now I am unable to contact anyone about this issue. I do not have my old physical SIM card anymore but would like to transfer my old number over.


Great Neighbour / Super Voisin


Mayor / Maire

@SunnyD19  No worries I’ll send you the porting team  phone number private message right away .  and they can re trigger the port request for you 

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