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Signed up for 15GB-4G plan on December 1st, was ported over and now showing my old plan.

AGuyLafleur
Good Citizen / Bon Citoyen

I signed up for the black friday 15GB-4G plan on November 28th for my next billing cycle (which was set to be December 1st).  Checked on Dec 1 and plan was activated and speeds were at 4G.  Checked my plan again this morning and I was reverted back to the 1GB-3G plan.

 

What could be the problem here?

2 REPLIES 2

AGuyLafleur
Good Citizen / Bon Citoyen

Yes, I think that's what happened since it's showing the correct plan now.

 

Thanks

HALIMACS
Mayor / Maire

@AGuyLafleur 

 

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