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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Login to my Account / Complaint to CRTC

FIrst time, I submitted ticket to customer support and they fixed it. And now, a week later or two later, I have the same problem, cannot login to my account because Public Mobile's glitchy system does NOT send verification codes to my email/phone nu...

Setting up new account

So I want to join public, but I still have one payment on my current account.Can I still sign up and will it just get me to pay off the other account first. Or will I have to wait till my final phone payment is done

Resolved! Could not login to account because phone got stolen. Please help!!!

Hi there!my wife phone got stolen and she could not login to her public mobile account to update her new sim card and could not login to her gmail account to get the verify code number from public mobile. Anyone know what to do? Can I ask Telus agent...

Lock out of account

Keep getting this message everytime I attempt to login. "Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour" How do I fix this.

Payment amount

Where do you find how much your next payment is going to be? I just switched plans and need to know how much to add to my funds.

Paused my account - how to check how many days are left until permanent account closure?

As I am out of the country, I have suspended my phone service. I am aware I have 90 days until my account permanently closes. I do not remember when I first put a hold on my account. It still gives me an option to resume service so I assume that it's...

Cannot login to my account

I was able to login to my wife's account however I cannot login to my account nor get to Community that way.The login page does not recognize my email address, however the address has not changed in years. Billing shows up on that address same as eve...

Hey PM will you match BF plan from Lucky? 3gigs (4g) unlimited Canada for $20

PM hopefully you will match.

Resolved! Two phone numbers (The same) on Virgin and Public, both are working.

I initiated a phone number transfer, and my Virgin Plus SIM card is still working with calls and texts, while Public Mobile (eSim) is working with incoming and outgoing calls to the TELUS family, and Public Mobile is texting my Virgin SIM that it was...

Porting Issue - No one contacted me

Hello,I am trying to port my number to Public Mobile and unfortunately used the IMEI and got a text message saying it had trouble going through the process and someone will contact me.I know this has occured to others and wondering whats the easiest ...

Help! Need a new request text

Hello! I have been unsuccessful in moving from Shaw/Rogers to Public. I am currently paying for Public but cannot use it. I missed the original text message to move over. Please help! I also need a new eSIM because I have a new device.

Account configuration error

I created my account and started plan activation. ($40/month and free e-Sim). My credit card has been charged with the monthly fee. Then I got this message: Oops, Your payment was processed but an account configuration occurred. Please click bel...

Can receive calls, but cannot make calls.

Has anyone encountered this issue where you are sometimes unable to make calls? I set my girlfriend up with Public Mobile 2 days ago and when she tries to make a call it just says "Call Failed". However, she can still receive calls no problem. This h...

Locked out after credit card number changed

My credit card company issued me a new card a day before Public Mobile tried to process the monthly subscription fee. It bounced before I could change it. I cannot log it. I do have an Eversafe ID and have completed two factor authentication a numbe...

Unable to submit ticket

I didn't receive an sms to transfer my # (been more than 90mins)I tried submitting a ticket and keep getting error

wrong referral code

I gave the wrong referral code to someone. Can it be changed?

Data, SMS, and Calls not working.

Subscription was activated yesterday. eSim has been added to iPhone and is currently the only active SIM on the device. No data is working, SMS are not going through or going out, calls will ring for incoming and outgoing but cannot connect when answ...

Data usage

Is there a way to see details of data usage (when/how much was used), not just summary? It says I have used 2gb in less than 4 days, which would be highly unusual for me… I typically use about 8-10gb in a month. the usage summary button only seems t...

IMEI error

I signed up with public mobile today and entered the wrong IMEI when registering for eSIM. How do I correct this?

Resolved! Incoming Calls Issue

Hello,I ported my number on Saturday and everything was working fine until someone told me today that calls were going straight to voicemail. I ported my number by saying "YES" to the text message and everything seems to be working with text, data, a...

Resolved! Suspending service

How can I apply for a suspending service, and is there any extra fee I have to pay to remain my phone number active? and If I get suspending service, how can i reactivate my service and Can I still keep previous plan under my account?

Resolved! Hi, I put WRONG IMEI to get new plan....

I tried to contact, but it does not work.What can I do? just now I sent msg to cs agent.I want to call someone but I couldnt find number!

Unable to activate esim

When I tried installing the esim for my new account, it said it was unable to activate and suggested try installing again or contact carrier for assistance. When I did this and tried to scan the QR code again for the esim it says it's unable to downl...

Resolved! Delete

There really should be an option to delete your own post.

Resolved! Transfer over didn’t work: SOS only

Heeeelp!Activated as new customer. With an eSim on an iPhone SE. Transferred number. Getting SOS only. It is well beyond the max 5 hour transfer.Tried submitting a ticket, getting 404 error, even on multiple devices.Tried messaging @CS_Agent in priva...

Resolved! Sim card

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders

Resolved! How to Block messages

How should I stop spam messages, even when I have blocked them multiple times?

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