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Forum Posts

Need to update credit card for Autopay

I got a new credit card and would need to update my credit card info, do I remove my autopay first than reenter it? I am new to this

danlee by Model Citizen / Citoyen Modèle
  • 499 Views
  • 9 replies
  • 1 Bravos

Resolved! promotions

It's been a while since i've seen a promotion to entice to bring new customers, I am waiting for sush a promotion to sign my wife.

denis2 by Model Citizen / Citoyen Modèle
  • 969 Views
  • 11 replies
  • 3 Bravos

suspender phone

forgot login password add new credit card 10 day stop suspended my no help 4no going other carriers I know loos number no choice

Sangha720 by Great Neighbour / Super Voisin
  • 336 Views
  • 4 replies
  • 0 Bravos

Does public mobile work in Europe?

I travel to Europe every year.I buy a simcard there (a new phone number), it is very cheep.But I need to switch back to public network simcard sometimes, just to access my old number to get the safety codes to log in to secure sites, like Amazon busi...

EMCZ by Great Neighbour / Super Voisin
  • 1244 Views
  • 12 replies
  • 0 Bravos

Prorate account billing

Hi, I switched my plan from the $28 unlimited calling / text + 500MB data to the Same with $25 + extra 500MB data , and was half way through the billing period. It looks like I was pre-billed for a full month, and was looking ot get the account pro-r...

Yet another invalid sim post

Really, is Public Mobile just in the business of selling SIM cards?I'm about to consider mine a $10 loss and find a provider that works.My story is like a lot of the others. I was activating. Everything was working. My (perfectly ok, I don't even car...

AlmostGone by Good Citizen / Bon Citoyen
  • 498 Views
  • 10 replies
  • 0 Bravos

All circuits are busy

Has anyone else noticed this is happening more and more? "All circuits are busy please try your call again." Or I have also sent texts and the person never gets them. Other time my phone says the text failed to send and it went through. I have had th...

Degus222 by Great Citizen / Super Citoyen
  • 697 Views
  • 9 replies
  • 0 Bravos

Issues with auto pay amount after buying 1g of data add on

I purchased an extra gb of data as my plan doesn't renew until August 4 . 152.55 payment came off my credit card as well as the 33.90 for the add on I purchased. My funds say they're sitting at only 130 now . My funds should still be around 150 shoul...

Emmamay2 by Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

List of missing devices from Compatibility Checker

Hi Community, Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that there ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 4663 Views
  • 153 replies
  • 8 Bravos

Resolved! text and calls not being received

I activated Public Mobile for my son yesterday. He is not receiving any texts from me. Also, my calls to him are going straight to voicemail. He is on the $15 plan.

New add credit card

Hi I forgot my login id & password i want add new credit card my phone last 10 days to suspend please help647-xxx-xxxx suspended email@gmail.com Edit: Personal information redacted by will13am. Please do not post personal information in the public fo...

Sangha720 by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 1 Bravos

Resolved! How do I disable Auto Top Up

Hi, My daughter was just billed $40 for her plan and an additional $40 for auto top up of data!! From what I see she never used all her data. But the real issue is how do we prevent auto top up from happening again? I have another child with a phone ...

myMymy by Great Neighbour / Super Voisin
  • 607 Views
  • 12 replies
  • 0 Bravos

Resolved! Usage history

Why my usage history shows incoming calls duration when my plan has unlimited incoming calls

Resolved! Account verification

I sent a request to the mods along with my account number and PIN to verify my account. Thats has always been enough for them to look into things and correct my account because of the PIN. All I'm asking them is to check my autopay reward, not change...

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Lar by Model Citizen / Citoyen Modèle
  • 557 Views
  • 4 replies
  • 0 Bravos

AutoPay And Add On Questions

Hello can you guys please answer some questions for me: 1. I registered for Auto Pay on the 15$ Plan plus 500 Canada-wide minutes (so an additional 5$ add on) - the 2$ Autopay Reward which should make my bill 18$ a month but I am looking at my profil...

HereYouFixIt by Good Citizen / Bon Citoyen
  • 353 Views
  • 3 replies
  • 0 Bravos

unable to transfer the phone number you entered

Using my wife's old iphone 5. Got Fido to unlock it. Got PM SIM card inserted. Logged on to my PM account, and under Plans and Add-Ons>Change Phone Number, I select "Transfer a wireless or wireline number from another provider" and enter my current p...

pmpsammarco by Great Neighbour / Super Voisin
  • 363 Views
  • 4 replies
  • 0 Bravos

Auto payment

Hi I added money to my account and received a confirmation but still my number doesn't work. Can you please tell how can it work! Do I have to wait a few hours?

dchawla by Great Neighbour / Super Voisin
  • 335 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting seems to be getting faster and faster!

Ever since I started helping others port their numbers to Public last year, I've noticed the porting process getting faster and faster, today I helped someone port from fido and it took less than 20 minutes for their Public sim card to complete potin...

Calls and texts barely work

First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Sta...

astroveg by Good Citizen / Bon Citoyen
  • 560 Views
  • 8 replies
  • 0 Bravos

Resolved! Auto pay

Dear Sir/Madam, My account is new and I am signed up for auto pay. I just checked. The only tab available was to deactivate auto pay. However an email came today that says I'm not signed up for auto pay. I guess I ignore that ? Is there two kinds of ...

KenR by Good Citizen / Bon Citoyen
  • 338 Views
  • 2 replies
  • 0 Bravos

My account has been suspended

My account has been suspended because they say my credit card has been declined. There is money available and I phoned the credit card company as suggested by Public Mobile. The credit card company assures me there is no problem and they have not rej...

Ryounge by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

No Data - how to restore?

Hi There,I am reaching out on behalf of my mother who currently has the $30 plan for 30 days. She likely ran out of data last month, but since its been paid for a new month has been started, she still doesn't have any data access. Can you please advi...

why am i paying for a sim card

why am i paying for a sim card when other providers are doing it for free. I would like a credit back on my account ($10.50)

ponchuk by Great Neighbour / Super Voisin
  • 724 Views
  • 14 replies
  • 0 Bravos

Re: Cannot receive incoming calls from Rogers users

Hello Moderator - I joined PM several months ago and my situation is similar to @Selfy described above. I can text others on Rogers, Fido, Bell, Telus - I can call out sometimes - I have data access - but I cannot receive calls from them. It's REALLY...

RY888 by Great Neighbour / Super Voisin
  • 676 Views
  • 6 replies
  • 0 Bravos

How to restart payment reminder texts from Public Mobile

I was receiving what were to me irrelevant texts from Public Mobile, so I replied to one asking to 'stop messages'. Since then I have not received any messages, not even the reminder that my plan payment is due. Is there somewhere I can set my prefer...