Community

Resolved! Re: phone not working properly

My plan is 15$ I got that amount on my account and they suspended my plan why the money is thier for my plan 

Resolved! phone not working properly

I activated my SIM card yesterday and ported my number. After the activation process was completed, I tried my phone. I can call send text and receive text. But I don’t receive calls. When my son or my spouse call me, it goes to the voicemail ( no ri...

Resolved! Locked out

I've been locked out of my account all day and I can't get in even though I have the right password!! I'm so frustrated I want to cancel my account!!!!  My account show I've used 4 times the amount of data in one day that I usually don't use in a mon...

Resolved! Account improperly showing as expired

I'm new to Public Mobile..My account is showing as expired but it has a $$$ balance and the autopay is set up. Next payment is not due until tomorrow.  What is going on?My phone is showing the sin card as T Mobile too! 

Resolved! Short codes, or other method of quickly seeing my account status?

Is there a way to quickly see how much data I have remaining without having to login to the self-service website?  ie:  a certain code I can type in or something like that?

Resolved! can picture messaging work in $25 plan in home wifi

my plan is $25. I cannot use picture messaging when I turn off the cell phone wifi and using the home wifi. But the text messaging work in the same situation.Does the $25 plan support the picture messaging when I use my home wifi instead of cell phon...

Resolved! No signal?

phone has been showing no signal in places I should have one. Also can not make a call ?Something I did to my phone?Swiss

Resolved! Bills account suspended

I have auto pay and my account was suspended today saying insufficient funds but the bank said they paid. Why isn’t my plan working? I have had it for two years.

Resolved! data

data used 500 mb  additional 500 mb is not added. no internet for me

Resolved! Regarding the $30 refer a friend current bonus offer, does your dollar a month reward still continue

Resolved! How to Change PM Community Password vs using Forgot Password Process

Hello everyone, I have been trying to figure out how to go in and CHANGE/Update my Password for the PM Community Portal while logged in. I am fully aware of the Forgot Password process and can follow it but I would prefer to be logged in and change t...

Resolved! About rewards

I just recommended a friend to use pubic, but I only got a $1 reward. I saw a reputation saying that recommending a friend before December 31 can get a $5 reward

Resolved! Active a new service.

Hello,   I tried activating my new SIM card the other day but I’m switching over from Koodo. I put in all the info including payment method not realizing that I needed to select a new number before I can port my old number. Because it did not finish ...

Resolved! No service

Ok I have two phones with public mobile. Mine and my son’s. It came up saying that it could not make the payment this month on Dec. 24. So as I found out yesterday my phone is not receiving texts or calls. Now my son’s phone which had the same messag...

Resolved! Sim card puk

Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge.  I dont know it.. help 

Resolved! Going over the 100 calling minutes.

Hi, i'm on the $15 plan. If i go over my 100 calling minutes, can i still make calls and get billed for the extra minutes or i can no longer make calls?