Connection failure

[mwdawg]

I bought a new sim card activated it  and put in my mi 9t phone. For some reason it wont connect to the network. It worked with the old sim. I tried it on a friends Samsung A3, same thing. I put it in an old LG Nexus and it works.I cant figure this out

[mwdawg]

I used the proper adapters so they would fit

[mwdawg]

Yes, it's valid. There's a signal. 

[pmva]

@dymd3z you can check here for service outage.  

https://www.telus.com/en/on/outages

Check that you account is still valid and you've got signal of course.

[dymd3z]

My phone suddenly won’t connect to the network either. I tried rebooting my iPhone and resetting the network settings that the chatbot suggested. Nothing works. Surely this is an error on public mobile’s end?

[pmva]

@mwdawg Is it the size of SIM?  The 9t and A3 use nano SIM and the LG Nexus uses micro SIM.  Maybe that's the problem.

[Handy1 · Accepted solution]

@mwdawg  Try rebooting the device , otherwise you may need support to rest your account and re provision the sim 

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