Community

Resolved! How to Cancel pending add on

Hey! So my grandma who doesn’t speak good English typed YES to the 15 Gb data add on text offer. She thought she was accepting the holiday bonus international minutes. It’s set to start on the next renewal date. How do we go about cancelling this so ...

Resolved! Charged twice

I went to pay my monthly plan online and it said that the payment did not process so I clicked it again and it charged my card twice. I would like my money back for one of the payments

Resolved! pay problem

helloI setup automatic pay from my credit card. unfortunately, it is expired. but I didn't know early. so I want to change my credit card for payinghow can I do? I can't contact your staff. only chatbot answer, that is not good. I can't change my cre...

Resolved! 2GB data Public Mobile customer gift?

I never received a text message from PM to opt in for the 2gb of bonus data. I believe I was supposed to get a text by the 15th, but never did.

Resolved! Exceeded max login attempts.

Resolved! More the merrier 2022- free 2GB, free 500 Minutes are missing from my account

I accepted the text msg providing me with free 2GB, free 500 Minutes in Dec 2022I did see it as additional add on when I logged in, but now its no longer there I should have 2 x free 2GB (2021, 2022), and 2 x free 500 minutes (2021, 2022)Now I only s...

Resolved! Change plan to $40 15GB from $40 5GB.

Hi,I am currently on a $40 plan for 5 GB 4G data. Also, I do have a promotional offer for 12 months with additional 12 GB data. If I change my plan to $40 for 15 GB 4G data, do I lose my promotional offer of 12 GB additional data for 12 months? Or wi...

Resolved! username

I want to change my username and password for community sign-in.  When I follow the instructions on the community sign in option, the link and email only allows me to change password, not username?  Thanks for help in advance.

Resolved! Numbers

Does public mobile provide a new numbers when I activate the sim card?

Resolved! Plans

hi again community will pm come back with bigger data bucket plans once boxing week promo $45 for 20gb is over 

Resolved! Sim card not received

Order # 318462 dated 2nd December 2022 said would be received in 5 to 10 days and still have not received the same.  If this could not be  delivered on time then it should not be mentioned on the email.  Kindly provide the status for this order asap....

Resolved! Amount of subscribers

Hello pm community !! I recently heard from a Telus rep that they have 7 million subscribers strong , so naturally this got me to wondering how many pm has. So out of curiosity has anyone have an idea how many subscribers are on pm ?

Resolved! Billing History

Hello, I am not able to go back to year 2021 to view payment history. I need access to this, is there another way to get these statements? Thanks, Kien

Resolved! SIM Card not received

Hey, I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

Resolved! Current Plan Says 4G Speed, but when I make a call my phone says 3G at top right, any ideas?

Using an iPhone 14 Pro Max and my plan is:$40 , 15 GB data at 4G Speed30-day planUnlimited Canada-wide Talk Unlimited International Text

Resolved! How to unlock my account

I got my account locked, can you unlock it.

Resolved! billing options

Is a person able to pay for a full year of service or does it have to be monthly?