cancel
Showing results for 
Search instead for 
Did you mean: 

can't add money in my account....

Danpin
Good Citizen / Bon Citoyen

hey  community...

 

your  website  is  akward...everytime  I  try  to add money  to  my  account,  the  system  don't  take it. i will  re-try  today  a  few  times, but if  it's  still  not  functionning,  I'm  swithcing to  a  new   company.

 

feed up !  And  by  the  , bienvenu au  Congo  Belge !!!!

11 REPLIES 11

Handy1
Great Citizen / Super Citoyen

@Danpin  Fingers crossed ! 

@Danpin 

 

at this point,  I guess you can try to put a different credit card on the account and see if it works

 

or open ticket with PM support and hope they can explain and fix

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

@Danpin   For now it might be easier to purchase a voucher from the list posted earlier but be mindful that some vouchers can take several hours before the funds are released so try get one from SDM, London Drugs, 7/11 or Shell and add it by dialing 611 on your phone (no PIN needed) or muskbird.com sell them for a small fee.

Danpin
Good Citizen / Bon Citoyen

thanks  for  your  suggrstion; I  will try  it  !

 

Dan  

; ))

Danpin
Good Citizen / Bon Citoyen

I  haven't  tried  this;  I  will  in  a  few  minutes. 

 

thanks  a  million !

 

 

Dan

 

:  )

Danpin
Good Citizen / Bon Citoyen

thanks  for  your  kind  help !

 

:  )

 

Dan

Danpin
Good Citizen / Bon Citoyen

thank you  for  your  help;  I   already  tried  many  times  with   computer  at    home    or  office...without  success.  I  don't  know  what  the  bug  is  with  their  website....

Sometimes, I'm not  so  sure  that  americans  were on  the  moon  back in  1969...!

 

thanks  anyhow !

HALIMACS
Mayor / Maire

You hit the nail on the head, @Danpin 

 

Not only is public mobile self-serve site "awkward", it's downright horrible and they know about it.

 

It's caching and outdated information causes many unsuspecting customers to presume things which are not true and take actions they do not need to take because of the inaccurate information when they log in.

 

As far as your situation, if you have only being trying on a mobile device, if you have access to a desktop, try using that. I've had much better luck with desktop applications versus mobile.

esjliv
Mayor / Maire

@Danpin - if you tried too many times there may be a temporary lock on the account. Wait one hour before you try again using @Handy1 suggestions before you do.

 

If the account is currently in suspended status and want to know more about other methods of payments: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers here: https://publicmobile.ca/en/on/payment-voucher

 

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

softech
Mayor / Maire

@Danpin   did you try again using Incognio mode or try on another browser?

 

Also, when you are at My Account, make sure the credit card is not expried yet

and you might want to reset the 4 digits PIN at the profile page there.  Once the 4 digits PIN is reset, you can try to load money via *611 

Handy1
Great Citizen / Super Citoyen

@Danpin  Try again incognito mode private mode there are cache issues also if you know ur PIN number you can 611 or with voucher 611 no pin needed 

also we are just customers like you trying to help