Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why won’t my plan auto renew ?
The data on my account is not working. I purchased the 1 GB extra (yes, I did the two-step process), and despite restarting my phone, the data won't load. I use an iPhone 7.Can anyone help?Thanks
How do we talk with a human from public mobile anybody have a number?
Hi here, I'd like to have a solution to my problem of possible, I switched from Kodoo to public Mobile it's been more than a month ago and first problem: when I call or message people it's another number that's displayed in their phones and secondly ...
Hi there, I need to change my payment method of my account. I tried signing in with my old password and it is not working and I forget my security question. Please help me out?
Can anyone give me the lowdown on roaming in the US with the shutdown of the 3G network? I've read a number of threads here, but am still scratching my head... I've got a Samsung J3 (2018), SM-J337W. AT&T lists the J3 "Top" SM-J337U as "tested and ap...
In order to open an account I have to first ask PUBLIC to port the number from Rogers? If so I want to do it at the end of the Rogers billing cycle for my account, right?
I believe my Sim card has been activated as I received a text from public saying welcome and that I will receive email confirmation soon. Do I now replace my old SIM card with the new one from public, or wait until the email has been sent?
I have 2 accounts with public I recently changed credit card numbers was able to update one account .Cannot update other put in email brings up wrong phone .2 days without service is wearing thin should I switch providers
both our phones Apple are suddenly unable to be heard when taking incoming or making outgoing calls. The chat box made some suggestions but we can't sort this out. No point in having a phone when it doesn't work as a phone. We are in Yukon. No one el...
I bought an add on plan for the US and it is not working.
Does PM have any plans for an iPad/tablet?
I just purchased a data add on but my phone still has no data, can someone tell me if the data should be on my phone immediately?
In checking my payments I found this strange transaction, does anyone know what it means, and/or why it is appearing?
I changed sim card successfully and received email verification code and another email afterwards confirming sim was changed. But looks like sim was not provisioned correctly, and no working yet. Help me please.
Want to change my plan but can't access my account to do so. Also can't find a phone number for your customer support.
Hi;I got an unauthorized double charge to my credit card, all my attempts to reach Public Mobile support failed.Please advise who can I speak to to have this addressed.
Did the Rogers Communications outage effect Telus/PM?I ask because all day yesterday my data did not work in Toronto.
Yesterday I had an issue with the phone not able to connect to the Public Mobile system. That issue was resolved by buying a new phone. It seems not all cheap phones are created equal. My new (continuing) problem is the SIM number I am using is repor...
Good day, I was wondering if anyone can help me, please? My SIM Card was locked and cannot be accessed. required the PUK code number. Could someone guide me, please? I've already checked on my service term card and there was no PUK CodeEmail can be s...
I would like to gift my granddaughter some of my data as I do not use it all every month, is this possible? We are both with Public Mobile but when I signed up there were added bonuses that she did not get when she signed up. thank you
I GGGGGAVE A FRIEND A PHONE AND AND i ACTIVATED A SIM CARD AND VOUCHER A FEW DAYS AGO BUT DID NOT HAVE ENOUGH FUNDS SO HAD TO BUY ANOTHER VOUCHER BUT NOW I CAN'T FIND HIS ACCT . TO PUT ANOTHER $10.00 VOUCHER ALREADY PUT ON A $20.00 BUT NEED 425.00 BU...
Since Public Mobile is prepaid and I'm paying for plans in Canada ... If I'm going to Paris, does it matter if I'm not in airplane mode? Does it Roam?
Hello, I can't figure out how to contact someone for this so I'm asking for it here. I have so many things to check already, I'm not going to check voicemail on top of that. I've had so many people say they left me a message, but there's no e-mails, ...
I paid my bill but still no service
I had the 2016 fall promo 12GB-90day plan on LTEI ran out of data early.A mod renewed me early. I ran out of data early a second time, this time a different mod says there’s no way to restart a plan early but he could switch me from the 12/90 plan to...
If I haven't used up my data for my cycle, will the data disappear or reset once the new cycle begins?
I signed my daughter up using my code, we were supposed to receive $10 each and I think I should be receiving $1 off each month. Neither of us has received our rewards?
I just activated my friend’s SIM card for Public Mobile. She was with Koodo. We activated it at 7:17 pm. It’s now 9:46 pm, she still doesn’t have the line. I thought transfer would take up to 2 hours. Could someone help please?
