Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I bought a friend a sim card she wasn't with me so I made her a email and password. She wishes to change her plan, however I have forgotten the password and the email doesn't match? Can I not use the phone number to check the account?
I want to change my plan but I can’t I want to buy a add on and I can’t because someone buy this sim for me how can I change the email and put on my add on
HiI'm using an iPhone with Public Mobile and the Documents & Sync used 4.7GB in 3 weeks that I have been using Public Mobile.I don't recall this being a problem with Rogers. With Rogers, I'd use my phone a lot (Youtube, etc) and not spend more than 5...
How do I install auto pay?
I have had pre-authorized payments for a couple of years and the account has not changed. However, once in a while my payment does not go through. My step-mom, my dad, and my brother's come out of the same account and there is no issue. My brother's ...
I can’t click the continue button to finish setting up my SIM and get the plan set up either. I was told to speak to so moderator but not shore who that is
Using an iphone SE. Tried sending pictures with my texts and it says MMS messaging needs to be enabled. Everything is turned on. What am I missing?
Please port my phone number from koodo mobile
I see calls from my number on days i did not use my phone. How do i contact support?
I have followed all directions that I could find to set up my iphone 6s, activated new account, sim card and put it in my phone. it still says no service. what am i missing?
Hello, I need a moderator's assistance to port a number from Koodo. Thanks
Hey guys, Since the dynamic payment started now my payment dates are happening before the end of the month, when I signed up for my plan i made sure it happened a few days after the first of the month, this is now not the case. How can I fix this? Th...
Hello, After I changed to Public Mobile service, all my incoming calls were forwarded and I am not able to receive all incoming calls. Though I changed a phone or switched off the "Call Forwarding" function in my phone, the problem still exists. I di...
My phone say 1GB data used ( when I check on setting -data usage) but I got text notification form public mobile on phone saying I used 100% data - I have 2GB plan
My wife recently purchased an LG G6 H873 on eBay. It immediately worked with Public Mobile without any configuration. However, after a day or so, the phone had no mobile signal and could not send/receive calls or texts. As if it just disconnected...
A friend's PM Account has ON for her region instead of BC. If she changes the region would that create any problems for her account?
I thought I entered the number to be transferred as xxxxxxxxxx. However, the summary of transfers shows xxxxxxxxxxxx. I want the first number - how do I make the change? edited by computergeek541: phone number removed
Hello, On June 5, I got the "Unresolved complaint about telecom..." text message and immediately replied with "UNSUBSCRIBE", after which I got the "As requested, you’ll no longer be getting any promotional...".Fast forward to August 21, I got the sam...
i had to buy a new sim card and i cant remember my login information i have my phone number and my pin but i cant log on
Can anyone explain why my cell phone is receiving unsolicited verification code messages and if so what I can do to stop them? Many thanks
Hi, I need to update my credit card but I cannot access my account. Is there anyway I can get my account to reset? Thanks
Hi all, question about autopay please i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction so with autopay enabled for the next bill...
Will I be able to tether my cell to my computer when I am away from my home internet service?
I contacted the original phone carrier and the phone is certaintly unlocked, however my SIM card simpy says no service" when input. The SIM number is xxxxxxxxxxxxxxxxxxxx edited by computergeek541: account information removed
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