Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm able to call out and send/receive text messages but all phone calls to me are immediately dropping. What can I do to correct this? Thanks
If I add an add-on with my rewards when does this add-on take effect? Also if I purchase an add-on when does it take effect? Does the weekend affect when they take effect also? The reason I ask is I am going to the US on Monday and staying till the f...
My plan has 250 mb, last month my service was cut at 150 mb. This month it was cut at 150 mb again. I can't access anything online through data just like last month. My phone has now said I've used 180 mb, but when logging into the public mobile webs...
A noticeable asterisk has appeared beside the $40/15gb plan now advertised on Public Mobile's website and it looks like this limited time plan offer now has its limitations.Schedule it or activate with it or lose it.....you have 16 days and counting ...
We are both quitting PM for good. After 2 years I cannot take the frustration and unreliability for another day. It hasn't worked for a couple of weeks now anyway. This is serious because it could have cost us our lives recently on a busy American In...
Once again I am in the U S and having issues. I get messages.saying I am out of data. I go onto my account t and it tells me I have not used any of US add ons. Who do I believe ? These Add Ons never.seem to work properly.
I am from Toronto planning to visit U.S.A for two weeks. Can I continue to use my present Data there or should I purchase any other add ons?
I need to be able to receive SMS messages and/or phone calls to my Canadian phone number while I am in New Zealand.Are there any options/solutions?
I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I w...
I purchased a $15 talk and text pkg for my wife’s phone but she can’t receive or send a text unless she is connected to wifi, I thought she could send and receive texts without Wi-Fi, am I mistaken ?
How do I get into my account and change pass and 4 dig pin for the 611 line thanks
After back and forth with 6 different reps on community, each one asks me the exact same question and I keep responding with the same answer without any movement. Issue : cannot make outgoing calls and I get a message saying please add minutes. My a...
Hello. I purchased a talk text and data add on ($20) prior to my current trip to the USA. I started it a couple of days earlier than I’d wanted to, since I anticipated the ability to enter a start date. So, it ran out two days early. I signed on ...
How to I completely remove my account, phone # & auto pay?
I went through the process of setting up my wife's new phone right up to the point of adding and varafying the phone number from the old phone but nothing happened, How do I get to talk with a Public Mobile rep?
Currently travelling overseas and lost my phone. Is there a way to suspend services without accessing my account? It requires multi-factor authentication and I am locked out of my email (due to signing into an unfamiliar device) and don’t have my pho...
Have 3G here in Edmonton, Canada and am very happy with it. If I buy the US add-on (as we are spending 10 days in Palm Springs) will I have coverage (data, phone and text)? Will it be reliable - map shows limited co
Got “assistance” from the Automated support team and said something about needing to create an account here before I can create an account with the actual webpage? Not understanding how this works, tried relogging into this account and also doesn’t s...
Hi I have been to USA and added on the 10 days US roaming to my plan and that add on was such a waste of money. I wasn't able to make calls it kept dropping off lines and I couldn't do messages either!
Need help tried logging in too many times I need reset my password
I spent about 2 hours trying to use SIMon or open a ticket. It told me I had to make a Community account, which I did. I could use the account and browse posts, but my password wasn't accepted for SIMon/Ticket. I'll skip the details of what I trie...
I signed up as a new public mobile member during March 2022 and had the promo code 12months2gb applied to my account but when I signed in to see my add-ons, the extra 2gb a month has disappeared and it hasnt been 12 months yet.
Is it just me? Every time I try to log into my public mobile account, it’s harder to navigate and click things because the new updated look is more shifty and overlaps sometimes. I really hate it. Especially the home page with the little people icons...
Seems I'm not alone having that issue?? How to resolve that??
I can't log into my account ever since I canceled my phone but my wife has here phone on my account too and I need to update my auto pay details
Just bought an $8.00/10 day add-on to call the US and received a receipt. I enabled roaming and I called the US but a public mobile operator bot said I used my available minutes.
I had to update my payment method information. Is it going to try to process the payment again (in the next couple days) or do I need to pay the account manually using my bank? The payment was due to today and I received a message on my phone to ensu...
Delivery estimate has now changed to: And new look of cards:
I was having difficulty with slow 4g upload speed, so I was fiddling with settings. It asked if I wanted to cancel or remove Public Mobile (I can't remember which message) and I clicked on Yes. I thought I'd just be able to get back on it but now all...
I cannot use the 311 municipal number in my area. I get the um1 message. Is this something I can fix?
