I got a confirmation by e-mail.
I go to my account but still haven't show the add-on
@FredSuen - What about payments from your card company or history in My Account? If nothing, then you actually didn't get it added to your account, and ignore that email.
I would ensure you do not click on any links in this email or respond to it.
Do you have the email address it was from ?
HI@FredSuen before you open ticket , first login to My Account, check the Payment history page and see if the transaction shows you purchased that
And,anyone has acess to My Account or the phone? if someone has access, they can purchase addon via My Account or via *611 if they have the phone
Check Payment history first to confirm
I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it.
Is there is a way I can contact Public Mobile directly to fix it.
Confirmation by what method @FredSuen ? Can you share the text or message here? Remove any personal info. first though.
Do you see the transaction in your payment history: https://selfserve.publicmobile.ca/en/account/payment/payment-history
If not, I'd say you can ignore it, but still that is curious.
Yes. Click the get help section and on Simon chat bot search customer support and ask them to reverse it.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.