Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text message saying I am cancelling my account this is incorrect what do I do
I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...
Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line how can i sort data only and have it add it up for a date range
Long story short I dropped my SIM card out of my phone into my car seat and can't find it. I bought a new sim and need to transfer my phone number and my account info to the new SIM but I already have a Public Mobile Account. I need to transfer ever...
I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each, and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...
I needed more data so I bought more data. Trying to get the data I bought 1GB yet through an error on my part and not quite understanding the response time I updated my plan to start on next billing date. I see I have been charged for another month o...
I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method. It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...
i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb free data new year offer?thanks
My internet is down at home and I am hosting an online conference today thru thursday. having to tether to make zoom work. I purchased the 8gb and have already used 3.5 in the first session. Is there a way to get more data without having to purch...
How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks
Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...
Is a prepaid SIM card the same as a public Mobile card that doesn’t say prepaid ?
hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval
Hello, My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?
I have the 40 dollar plan and it renewed however now when I dial 611 it's telling me I don't have calling can. Someone look into this please immediately
I changed my plan starting January 22, 2021. I was charged 25.00 from my auto pay for the month. Then l had to repay 80.00 to activate my phone. My new plan is 500mb add 500mb and unlimited talk and text a plan offered on December 20, 2020. For 25.00...
Can someone help with xxxxxxxxxxxxx. I have paid for renewal fee, but now the plan and account are all disabled. I have checked the payment has went through. This was sucks! I have sent numerous message. Please give my money back or activate my accou...
I have changed my plan from 15 dollars to 25 dollars. Now, I m being charged 15 dollars and 25 dollars on my credit card. Can you please expalain and give me the refund for 15 dollars. Thank you,
Hi, My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Than...
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