Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just want to disable voicemail I don't want to see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tri...
Periodically during the day I fail to receive text messages from the US. Specifically from one person - from others i get msgs - Even from people in the same town.Also if i walk down the road all the msgs previously sent all come in.Last detail - in...
The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:Reset voicemail passwordReset phone services app (Samsung) - notification reappears after restart Did a network resetRestarted ...
I provided my referral code to my friend, who just signed up with Public MobileHow long before I see $10 rewards bonus get added to my account and his ? Louis
Autopay didn’t work so account suspended. When I try to pay, it says something went wrong. I’ve tried a different cc but same thing happens again. This has happened on two family accounts so far.
I went to update my credit card information and when I went to sign in, the code will only be sent by email which I don't have that email address anymore.
Hi, my call/text stopped working last night. I have an iPhone, and it can read the sim card but can't get any signal (been shown SOS mode, which means it can read the carrier info but doesn't have signal). To make sure it's not my iPhone issue:I trie...
So my account is suspended. I paid for all of February, and now that we are in march I am I owe for all of February?Why funny is I changed my plan to a cheaper plan, and your now asking for that plan rate. I lost a **bleep** good promotion, and I am ...
Hi my account shows as active on my accountmy payment cleared today but when I try to make a phone call it says that my phone is not active - can you look into this matter ?!
Once again, I used my points to get data. And waited 24hours and it's still not applied. Then again I wasted money on buying data and nothing. I've signed out and in. Turned off my phone n data. Why does this continue to happen. ??!!
I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have...
I need help, I submitted a ticket and have spent hours trying to fix this but it makes no sense. The phone it self is fine and I tested the sim card in another phone and I still cant make or receive any calls. This is really stressful as I am missing...
Why can't I login with a phone number, apparently my email isn't linked. I can change my password, but not my email. This is pissing me off. I need to get into my account within the next 24 hours or I loose my phone number because my credit card is a...
For the people that were affected by the March 2023 outage, they can no longer use the conditional call forwarding codes: when you enter the code, it says “unknown request error”. When can this be fixed?
I purchased the US roaming 15 day data talk text pack. Texts are coming through but data is not working. Any idea why? I'm in Fargo ND & it didn't work in Grand Forks ND either. It shows the roaming data in my add-ons. And I have 4 bars with the R be...
I added a US Talk/Text $15 plan two days ago and while it shows in my recent payments it has not been added to my account and now I am stuck in the US with no service. Help!!!!
Good Afternoon, Hope you are having a good weekend so far. I just had a question about voicemail notifications, I never get a notification that I have a voicemail anymore which pops up in the notification center as "New Voicemail" since I switched ...
My husband is in the US and he just added the roaming add on ( while in the US) as he forgot to do it before he left. On your help page it suggested turning cellular data on, then going into cellular data network and changing the APN to SP.MB.COM. ...
