Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: new reward points account ?

what is difference between new reward points account and exsiting rewards account? why do I need to sign for a points-based account? what is cons and pros?

Resolved! Activation

Hello. I tried to activate my sim card and followed all steps. When I clicked final step to activate sim card I got 2 check marks really fast but when it got to plans it was just froze then an error screen popped up. I tried to go back and go through...

Resolved! Why do I have to enter my password to check my voice mail?

Yesterday when I called my voice mail to check my new message it asked for my password. This is new and I didn't have to enter it before, all I had to do was enter "1" to listen to new messages, does anyone know why this changed? Is there a setting I...

Resolved! My phone won’t receive calls?

Hello I just changed over to public mobile and now I can’t receive calls? It just goes straight to voicemail.. can someone help??

Resolved! still being autopay billed for dead account, can't log in to cancel autopay

I transferred one of my Public numbers to another carrier (my sister's phone, that I pay for) several months ago, and at that time I assumed my account was cancelled because I lost access to it thru the Public portal (username, password not recognize...

Resolved! PM midnight text

can we change the time we receive PM text? or can we opt out some type of text from PM ?

Resolved! How the Reward Catalogue look like?

Anyone joined the new reward yet? i want to know how the reward catalogue look like, is everything the same price as the current one except we uses points?

Points & Data

duplicate thread asking the same thing as earlier

Phone suspended

Today I got a notification saying that I had 10 minutes left on my phone. Then the phone just stopped working. I got the text yesterday verified that my account was paid. I am using my wife's phone. Can I get a Moderator's help?

Voicemail does not work with iphone

Hello, my voicemail does not work properly from my iphone. If I dial my phone number directly I can access my voicemail. But if I use the "Call voicemail" option in the iphone phone app it displays the message: "Error performing request Unknown Err...

Resolved! Paypal

Serious question, actually I’m pretty sure I know this one but what the heck.. can you use palpay to pay for add-ons?

Resolved! Data

Ok, how do I get points to add on let’s say more data?

Why does, in My Account, it show a link to start activation ........?

Why does, in My Account, it show a link to start activation to use a referral code? I thought with the new activation web pages the link would no longer work and I thought it was removed from that box in My Account that shows the referral code.

Resolved! Transferred PM number to new PM SIM card but phone not working

Followed the Change SIM card instructions but phone still not working.

trying to pay bill

Payment due tomorrow, when I put in my amount it tells me I have sufficient balance. I need to top it up but it won't let me!! it says I have a balance of $1.00....help!!!!

Resolved! Porting number error message

I want to change my number from Rogers. I input the phone number to check eligibility and kept on getting this message. Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login P...

Problem with phone calls

Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through. Any suggestions?

Can’t receive calls

Hi I was talking with a friend with iPhone 13 pro max than it went silent so I got my wife which seating next to to call me but my iPhone doesn’t ring and she a message ( warning this number is no longer in service and I it showes I still have over ...

Resolved! Checking account

Can I pay via my checking account instead of a crédit card?

Resolved! Add on data

I purchased 1GB data last year that I have used some of with no time limit to use.then you gave us 2 GB of data I think in Dec with no time limit to use.now your offering extra 2GB per month for 8 months. So end of every month what ever is left is lo...

Resolved! Add ons

If a purchase a 10 day chat and text add on can i make calls and text from florida or am i only able to receive calls

Cannot switch from telus to public mobile

Unlocked from Telus. Still cannot access my Public Mobile network.

Resolved! Transferring a number

Not able to transfer number from another server, although other account is still active. Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?

Resolved! phone service got cut off

My phone service is no longer working, I never received an email warning about it.Now trying to login and my email no longer valid so can't reset password.Also can't speak to anyone so I guess I'm screwed

Resolved! My account is suspended.

My account is suspended for no reason today. Yesterday I just bought this SIM card and number. I can not use my phone now. Does anyone know the reason? Does it happen often?

I have figured out how the rewards Points work, though perhaps somewhat painful, but hope lives

Resolved! Internet Access configuration for Dumb phone

I just got myself a Nokia 225 4G and I am having issues with accessing internet. Anyone who knows the configurations for a dumb phone? Apparently I am not able to enter an AccessPoint longer then: http://aliasredirect.net/proxy Thanks,Dennis

Resolved! re: Rewards

I did not receive any rewards by being referred by another customer and the person referring me also did not receive any rewards.