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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activate

I have been trying to activate my sim card since but I have been unable to do so. At the end of the form, I am supposed to accept the terms by clicking on the box which I did but I can not move to the next stage of activating my sim. What do you advi...

Resolved! Compatible?

Are public mobile sims compatible with this phone?https://www.amazon.ca/Motorola-Unlocked-XT2015-2-International-Raspberry/dp/B07ZPJ799D?ref_=Oct_s9_apbd_simh_hd_bw_b3giNvP&pf_rd_r=TC54D9DHC6DC55RKFWY6&pf_rd_p=4bb9f44b-ccd2-5ece-93da-f0026c664a04&pf_...

Data

Why on earth can I NOT buy more than 1GB of data with my plans or even with the data add one!? I’m seriously ready to switch to chatr or even lucky mobile because of this! It is annoying to constantly run out of data

Puk number

Resolved! Puk number

My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

Porting a number

How do I port my number

Resolved! Doogee S40 - I can see my data plan but cannot use the phone to call

phone: Doogee S40; Android 9.0the phone indicates I have network access, the network setup seems OK but I cannot initiate or take a call.- When I dial a number (my other phone I have on my desk) it does not ring.- When I call my Public Mobile number ...

Problem with the service

I just paid a monthly subscription but when i try to call i am told i have no network.

disable account

my account has been disable since last night I have not had any payment problem do not have any idea why I can not go to my Account and my phone is disable

Resolved! Saving Community Chats

Hello community fellows ! I am wondering if there is a way to save chats that I find valuable so I can use as a reference when needed at a later time?? Merci !

Resolved! Payment

Can you pay your phone bill over the phone?

Resolved! Can I call my mom's public mobile cell phone from the US?

Hello! My mother has a public mobile cell phone. Her plan has unlimited provincial talk (New Brunswick) with unlimited international text (as I live in the US).My mother will be in Nova Scotia this weekend. Will I still be able to call her phone fro...

Resolved! International Long Distance Add-On

Hi everyone, I have just added a $15 add-on to place an international phone call from Canada to Australia. I can see it on my account although I am still unable to make the phone call via my mobile. Can anyone help me understand why? Is it possibly o...

Problem in online sim card order

I ordered a sim card online and when I wanted to finalize my purchase I got an error saying that the security code is not correct. However, the money is withdrawn from my account. Just wondering what should I do?

Resolved! Can I renew the same plan in the middle of the cycle for more data?

Hi there, I ran out of data in the middle of my plan. It seems like I can "change" to the same existing plan. Will this renew my data after paying for a new start date?

Resolved! Wrong sim card size

I accidentally purchased the wrong size of sim card, and already activated it and switched providers. Can I buy a new one and just switch over the existing information?

Resolved! PUK

I need the PUK for iPhone 11 to unlock my phone

Resolved! i lost my phone how can i stop/cancel the service till i get my new phone

Phone will not connect to websites

I am a new user and my phone will not connect to websites, works fine thru Wi-Fi.phone is an ASUS Zenfone 3 max. (ZC520TL)Error message is ERR_CONNECTION_REFUSEDphone package includes data, connected over a week ago and still no access to cellular da...

Network down

I’m being told your network is unavailable and to call later

Self Serve Account Takes a Long Time to Load

Is it just me or have other folks experienced this as well? Every time I log into my self serve account to review my plan and usage, each click of a button takes a significant amount of time to load. About 30 seconds to a few minutes... Not sure if i...

Resolved! Undo Last Transaction

I accidently added 25$ amount for next month but Next month I want to Port my number to different Cellular So is it possible that i can get back those 25$ or to transfer them anywhere else?or undo last transaction

Low volume in voice calls?

According to every single person I call, the volume recorded off my phone is too low for outgoing calls. This is the same issue for my family members who are also on Public and are making outgoing calls. The person on the other line says there is dif...

Inbound SMS and phone not working

I've been with Public for about a year and never had an issue before. I'm able to send SMS messages, but not receive them, nor phone calls. It's not just notifications that are missing, but the texts themselves do not appear. I have another phone num...

Resolved! automatic pay showing visa as a purchased

Hello there, I had a problem with my visa not giving me a rebate on my payments, visa said that my payments showed a purchased instead of re-occurring bill and this is the reason why I did not get the rebate. Can anyone tell me how to make my payment...

Resolved! Not receiving SMS

My phone number was transferred from Lucky Mobile 2 weeks ago. The chat bot said its normal to experience delays with the service. However im still not able to receive any SMSs. 0 - Can a moderator help me solve the issue ASAP?1- How do I submit a te...