Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I joined Public Mobile yesterday porting my number from Rogers. I have an iPhone 11.Everything went well during this transfer process EXCEPT for the iMessage.I got the $35/month plan btw.After 24-hours (per Apple article it says it could take up ...
I can't find my phone in the list of phones that are compatible with Public. Has anyone used an LG G7 phone or know if it is compatible?
I would like to know: if I block a contact on my iPhone, and that contact sends me an SMS message, will this get listed under the "usage history" in public mobile's self-serve portal? I understand that public mobile will "attempt" to deliver a messag...
Hi, just changed my plan and I noticed my loyalty program was not applied on my billing
I just got a new Realme 7 5G on Tuesday this week and set it up, put my sim card in from my Samsung Galaxy S8 into this phone and I can call, I can text but I have no data connection. Any answers would be appreciated and I thank anyone willing to hel...
Hi there, I'm with Lucky Mobile looking to switch for the rewards. I'm new to Public, I signed up to the 2 GB bonus promo email last week, and I was wondering if I could still sign up. I know the 13th is the last day to sign up using the promo code, ...
I am moving out of the country so I would like to cancel my phone plan. I have removed my autopay but is there anything else I need to do to terminate the plan?
The activation form does not accept Gatineau, my city in Quebec.......how will I proceed?
My daughter has a problem she does not have the Sim card for telus anymore she is no longer using the Telus phone number she used to have and is now using a new phone number from public mobile. Her phone can make outgoing calls and text messages but ...
I seem to be unable to tranfer my number from Freedom Mobile to Public. I already called freedom and they said all they need is the request to port the number from Public, but when I type in my number for the transfer on Publics site it says "Unable ...
My brother has a public mobile account but has lost his password and PIN. Because he has been unable to pass on his updated credit card, public mobile has cut him off so he has no phone! Worse than that, he has been evacuated from the fires near Mont...
I added on the 300 International long distance minutes as it advertised calling to Australia. The first call went through then after the call kept failing and there was a message from Public Mobile saying it can't be completed. I am trying to remove ...
"For a limited time only, get one month of service for $0 when you activate on any plan, online and in-store.*" I signed up with my email when this promotion was active. I activated online before the deadline. 3 months have passed and I didn't receiv...
Hi,It just to know how getting Public mobile's agreement to transfert my phone number to another company. Thank you very much. Best regards. Andrew
When i dial a call it tells me I've used up all my minutes but I have unlimited calls so wtf? How do I get this fixed when theres no people to talk too?
I was just trying to future date a plan change for myself, but when I go into the change plan page in Self Serve, I'm greeted with this: Tried the usual steps: logout/login, try different browser, etc...nothing is working. Anyone else seeing this on...
I forgot my pin. How do I retrieve it?
I have done everything, including Reset Network Settings and I still can't get service.
im trying to change my number and keep the last 4 numbers ... i cant find the option... any way i can do that ?
Hi folks,I'am exceeding my data plan. I have some data add-ons from giveaway I added a year ago that has not been used. My assumption is that it will roll over to the free data give away and once I have used it all up, it will disappear from my acco...
I can make outgoing callsand my texts are received but I dont receive texts and my calls go to voicemail when people try to call me...
Hello there , my account has been suspended and I can’t log into my account using my user name. Need to active my phone please can anyone help me ? It shows attempt fails to login. please help me .
Got a notification yesterday saying I've used 75 % of my data Thing is it's says I've used 792.435 of 3072 MB.. 3 gigs is normally plenty for me.If I buy additional data does it roll over?
Anyone else having this problem?I try to make a phone call and a voice says "You are out of minutes"But I have unlimited minutes.So I restart the phone.Does it again.Restart the phone.Finally can make a call. I'm wondering if anyone else has this? Is...
How do I update my credit card information?
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