Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Internal Server Error

I can't seem to access the internet. I tried reset a few time but the message I keep receiving says, "Internal Server Error" after asking me to sign in to the network?

I just payed for this month but it’s showing that I have used 9.5 Gb Data

I don’t know this is not fair I just payed for this month for my internet and calling but I have not received my internet for this month as it’s saying that I have consumed 9.5 bb of my 10 GB which was from previous month !!!!!!! And you guys dont ha...

Resolved! Activating a Sim card

Am I able to activate a new SIM card on an existing account using the same email address?

Points

How do i earn more points for my rewards it confusing?

Resolved! Telephone transfer

I made mistake when I was sent the text to accept transfer my number to public mobile, I had the wrong sim card in, now cant received calls, help

Resolved! International minutes

I received a text saying I've used all my minutes. Online says I have over 700 minutes remaining. What's up?

Resolved! unexpected change in my data

I've been with Public Mobile for several years and never changed my plan. For a very long time my data without charges was 500 mg=250 mg according to my plan and 250 mg as some kind of reward. Several months ago I noticed that I can use only 250 mg. ...

Resolved! No data, phone asks me to sign in to PM.

I've got data left on my add-ons. Yet I can't use the internet. My phone is asking me to sign into public mobile. I am traveling in a different province. It doesn't matter which browser or app that I'm using. No data. When I connect my phone to Wi-Fi...

Resolved! ticket reference number deleted Luddite

sims paid for but not delivered

Refund

No service

Resolved! data usage

I am traveling and may need some additional data. I added 1 GB to my $25/month plan. However, after about 5 days I am notified that my data was used up. This seems impossible as I rarely have used my phone in the past few days.! I would lik...

Resolved! Does public mobile have a kiosk?

I have another sim card from another country, and I want to add it to my phone as an E-Sim.

Resolved! Log in

I keep changing password but it still won’t lets me log in to add to my package been 3 days.

Data does not reflect reality

My data usage did not refresh after monthly payment. Still showing old available data. I am on a $25 plan

Resolved! Trying to set up my account

Dont have original paper from kiosk. Having issue setting up account to make payment

Traveling from Canada to US, I got signal the first few days but now there's no signal.

- No signals: it doesn't recognize AT&T nor Verizon, I tried to change to automatic but still no luck - I removed the SIM, an insert it back, no luck. - I tried the SIM in a different phone, no luck. - I rebooted the phone (iphone), and I also rest...

Resolved! usage shows calls I have not made

How do I prevent that from happening?

$15 Plan - Unlimited Text Messaging Included; Do you need Wifi to send text messages?

When I am not connected to Wifi, I am unable to send text messages. Do you need Wifi connection to send text messages, although it's included in the base plan? Thanks!

Resolved! SIM Card has not yet arrived

Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022. I received notification that it had been mailed on July 25, 2022. To date, I have not yet received it. Could you pl look into this delay? Thanks.

Resolved! mobile internet/data

My internet is not working for more than one week already. MMS seem to work but there is no internet connection. Do not ask me to check the APN. I did it already many times. It shows to me the data is using but in fact it does not connect to the inte...

Resolved! cant log in

I cant log in as I don't have my e mail anymore and I cant get the e mail code. I need to pay

Resolved! Automated Texts (2FA) are not being recieved

I ported by number 2 weeks ago from Shaw into Public Mobile and I haven't had automated 2FA texts come from my bank or other services. I can receive personal texts from my friends and for the public mobile login 2FA, but I don't receive any other 2FA...

Resolved! Security Verification Loop

Why does the security verification process continue to loop back after verification code is entered?

Resolved! I ordered a sim and it hasn't arrived

I ordered a sim 17 days ago and it hasn't arrived. Double checked the address and it's all good. How can i get a refund or new sim card sent to me?

Resolved! activation issues error code 821

wont let me activation i did one kid friday now doing the other 2 kids diff email and all and get error code 821

Resolved! Sign in

I need to sign in to my account and cannot it allows my to ‘successfully’ change my password and I still can’t sign in

Resolved! new 4g plan

I just switched to a 4G plan effective immediately. But I'm still getting download speeds below 3 exactly the same as my 3G plan. What's going on?

Resolved! SIM not registered message.

I just registered with Public Mobile and my phone says SIM not registered. I also have not received an email confirmation. But I do have the confimation page.

Resolved! Sim Card

I am trying to purchase a new Sim card- in my cart it is showing a bonus card and a triple punch sim. Do I need to order both ? I have an iphone 8

Resolved! Badges

Does anyone know how hard it is to earn badges

Community

Forum Posts