Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid for a SIM card got a confirmation by email but still have not received it it's been nearly a month
I happened to notice the promo on the home page.
I have 2 public mobile lines on 2 different phones. I have set up call forwarding on phone 1 to forward calls to phone 2. Sometimes it works fine, but often, when I answer on phone 2, I can't hear the person and the person can't hear me. I have been ...
Can not receive or make any calls.- Restarted phone a few times- Took SIM card outAny other suggestions?
See above I want a call back
Request Entity Too LargeThe requested resource/t5/notes/composepage/note-to-user-id/22437does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit. Then after clearning cookies/cache I ge...
I am trying to access my account to edit payment methods but the site won't allow me. I know my email and password but they won't work. I tried the forums but in order to create a ticket you need to log into the account. Getting very annoyed.
I am unable to register a new Sim card, it says that:"This email address is associated with an existing Public Mobile account, please enter another one." Surely it must be possible to own more than 1 Public mobile Sim card without creating multiple e...
The code that I can offer to friends to get a discount has letters, at least one number (4) and either "zeros" or "O's", and I can't tell whether the O's/0's are letters or numbers. Does anyone know if Public Mobile only uses letters, or only uses n...
Everything I do won't work I need a callback
I am suggesting that Public Mobile has a "view" option so that we can check what we type into the password section in order to make sure we put the correct values in. Also, I think that the number of tries before the account is locked should be more ...
My sim is not working. I ported it last month from freedom and now they send me another month invoice which I paid, but my service are not working.
So I'm trying to change SIM cards on behalf of my father who lost his phone with his SIM card. He's located abroad so I had to ship him the sim card that I got. Once I shipped to him, he sent me a pic of the sim card number. I went to his account > c...
I don't have a Credit Card yet, so I purchased it with a friend's credit card. Will the SIM be under the name of my friend or me? Please help.
For some reason my wife’s number receives far more than I. From what I understand the calls are threatening and may have a referral to a courier company. And yes I am aware that caller ID numbers can be spoofed. Most calls appear to originate in Ca...
Got text saying that autopay didn't go thru and to make sure credit card info had been updated. My card hasn't changed but I went online and paid my bill of $25. My credit card statement is now showing a debit of $28.25, not $25, as well as the autop...
Hello - I need to get an invoice detailing all of my payments for the 2021 calendar year (for my income taxes) as I am self-employed and use this phone as a business phone.Thanks!
How long usually does it take for Public Mobile to get back to you and refund money for a phone purchase? Phone was delivered and non operational when opened so returned immediately.
PM payment shows as Public parking garage on my visa statement. Is this normal?
I was promised a bonus SIM card on my first SIM card purchase. It didn't come. Where is IT. Order #282259
I update my credit card as the credit card date expired.How long it take to reactivate my phone
Twice since the change to the new forum format, I have received notification that my reply was selected as the solution. The most recent I captured as seen below. When I visit the page though, my reply is not the chosen one and in the case below the ...
So I lost my cell phone while walking through the park and I'm planning on buying a new one, but I need a Sim card in order to use it properly. I don't know how to order a new sim card from Public Mobile (I can't find the option on any part of the we...
I didn't realize that my wifi had a poor connection and somehow watched Youtube using my data. The thing is, I have mobile data-only apps turned on and Youtube is not one of the selected apps. I was just wondering why my data was used.
Hello, I just ordered a sim card thinking that my phone was compatible. My phone's model is Huawei p30lite(MAR-LX1A) I'm an international student from turkey and I have no idea if my phone would work. I just need a working phone number, I don't even ...
I placed an order for a pre certified Samsung phone on Nov 21, 2021 and received the phone on December 1, 2021. Now as a long time iPhone user we are having problem with the Samsung phone with iMessages etc. We would like to exchange the phone with ...
Today I called a phone number that I have been calling for years, including on Tuesday Jan 18th 2022 and today I got a 8UV1 message. The phone number still works from other phones. Just not mine outgoing. My friend can still call my phone from his p...
Hi wanting to cancel my account having a difficult time porting my existing number over and getting frustrated with lack of customer support’Thanks Don
Is pm getting rid of the ability to apply personal tags to posts for easy reference altogether? I noticed that they now remain only in the announcement thread. Once I discovered how handy they are especially given that it is much more difficult to se...
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