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Resolved! Reference Number "Public Mobile 855-4782542 BC"

My wife, Deborah Hxxxxxx, and I, Walter Sxxxxx, made 2022 credit card payments of $39.95 each on Nov. 11. Nov. 30, Dec. 12, and December 30, to Public Mobile.  On all four occasions the reference numbers listed were "Public Mobile 855 4782542 BC".  I...

Resolved! US Roaming Add-On Disappeared

Hi there, I had a 10-day US Roaming bundle which has disappeared from my account and I can no longer SMS. I also bought an additional IS data roaming add-on after using up the one in the bundle but am unable to use cellular data. I have very infreque...

Resolved! Charged 2 times

How will I get refund if I can’t talk to anyone!

Resolved! Petro Canada Mobility

Does anyone know what to select in service provide for Petro Canada Mobility? I want to switch from there to PM.

Resolved! Phone Post Purchase Issue

Hey thereI got a phone from Public in September and now it says the battery needs to be servicedIs there any recourse here?I mean I know its used any everything, but shouldn't a battery go more than 4 months before its pooched? I mean who inspected t...

Resolved! 4G Data speed

I recently upgraded to the 4G service but the speed still feels like 3G service. Any insight into this?

Resolved! Didnt change plan

Hi alli changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

Resolved! international data add-on

Hi,Is it possible to purchase international data add-on to my plan? not just Canada or US. I'm basically looking for a way to get internet access on my phone for voip calls. Is that possible with any Public Mobile plan or add-on? I only see Canadian ...

Resolved! Phone

How do I check on a phone I ordered, never received a confirmation 

Resolved! New SIM, New Public Phone Number and Cannot Send/Receive Texts or Calls

Hello,We bought this for our Son on our old Galaxy A8 and is not working.  I have reset and reseated and powered down at least 20 times.  The antenna seems to have a good signal and the phone does not recognize the SIM or carrier.  The compatibility ...

Resolved! Connected to what I assume is a CSA conversat

 I recently dialed *611 as it is the only way I can reliably check my data usage (I have a 2GB promotional bonus and a one time 2GB bonus from the holidays that doesn't show up on My Account)  Instead of being connected with the usual IVR menu, I was...

Resolved! Rewards

Here’s my issue  So will I need to submit a ticket or will this fix itself

Resolved! Ordered SIM card, but promo expires tomorrow

I want to get the boxing day deal and I ordered a SIM card. But the SIM card will not arrive for another 5-10 days and the promo expires tomorrow. I cannot make an account without the SIM card to select the plan and I cannot submit a ticket without a...

Resolved! Bell Fibe and Public Mobile - conflict

Since our building changed from Cogeco to Bell Fibe, all wireless to the TV, We have had problems with our PM phones.We cannot call or receive calls. It may be fixed for one of the phones, but how do you tell if someone has tried to call?5 days after...

Resolved! Public mobile self serve page down?

Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?

Resolved! Plan

Can I reduce my monthly cost on one of my plans if NO TEXT AND NO DATA MB IS NEEDEDJUST TALK?  Melvs

Resolved! Cancel the service

How do i cancel my service?

Resolved! Monthly bill

I need monthly bill for my proof of address. How and where to find it in the online account?

Resolved! Need creat account to update credit card info

Hi I need an agent to help to creat account to update credit card info. Trying to pay. Thanks.

Resolved! No Service

Thank You again for everyone's help, I contacted Telus and they confirmed that the port was successful, however, I still do not have service, they advised me to request tech support thru here. Currently, my phone number should start with 309, but it ...

Resolved! How do I get an update on ticket 263102-958

Resolved! UCannot receive all the phone calls which call from ItalkBB company's call

All the imcoming calls that call from ItalkBB company's hasn't rung and missed them all. I've checked with one of my friends whoes public moblie works well which she can receive all the phone calls from Italkbb company's well. Please kindly solve thi...

Resolved! New SIM

Hi - My daughter lost her phone so I logged into her Public account to change her SIM number when we got a new card. I type in the new number and when I hit save, the numbers all go back to zeros, not letting me save the new number. Help! 

Resolved! plan change

Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.now I see that I will have to pay again tomorrow my full bill.how ca...

Resolved! How do I empty my cart

How do I empty my cart?