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Getting port error

Great Neighbour / Super Voisin

Need help! Porting freedom mobile


Mayor / Maire

@Sonamkaur   are you porting from Freedom or porting to?


if porting into PM, there is a number to call, but you have to call tomorrow morning as the call centre is now closed.  I will message the number, check your Community inbox



if porting to Freedom, please open ticket with PM support using this direct link


If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link ( . This will put you in touch with our Customer Support Agents who will be able to assist you.



Town Hero / Héro de la Ville



Here are some alternative ways to contact support,


You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.


If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.


Here is a help article about how to contact the CS Agent.

Great Neighbour / Super Voisin

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at:


when I click on the link it takes to a page error

Town Hero / Héro de la Ville

@Sonamkaur what sort of error are you getting?  Are you using the IMEI or the Freedom account Number?  


Here is a help article for porting.


Port Fraud Protection (