03-13-2023 09:34 PM
03-13-2023 10:24 PM
@Sonamkaur are you porting from Freedom or porting to?
if porting into PM, there is a number to call, but you have to call tomorrow morning as the call centre is now closed. I will message the number, check your Community inbox
if porting to Freedom, please open ticket with PM support using this direct link
If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link (https://urlshortner.tiia.ai/Lc9xk8) . This will put you in touch with our Customer Support Agents who will be able to assist you.
03-13-2023 10:07 PM
03-13-2023 09:45 PM
Here are some alternative ways to contact support,
You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.
If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.
Here is a help article about how to contact the CS Agent.
03-13-2023 09:43 PM
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
when I click on the link it takes to a page error
03-13-2023 09:40 PM
@Sonamkaur what sort of error are you getting? Are you using the IMEI or the Freedom account Number?
Here is a help article for porting.