Lost SIM

[hai5]

I ordered a SIM and it never arrived so I went into a store to pick up one in person. Is there a way for me to reimbursed through my account for the SIM that never came?

[Swee_Pea]

Do the chatbot. It will lead you to a form to fill in. Then a CSA will private message  you. They will give 2 options based on their decision....1. Reorder to ship 2 more. ..... 2. You pay for one at corporate store, you use it to activate an account, you advise the CSA of the new account,  and CSA will credit your balance by $10. It’s a no brainer..take option 1.  

[hai5]

I will open a ticket with Chatbot to see if I can get credit to my account. I waited well over the 10 days and it never arrived and I needed it quickly so I went into a store to pick up a SIM in person.

[softech · Accepted solution]

@hai5   how long you have waited the sim ?  If it has been over 10 days, I would message PM support and ask.  Explain to them you need it quickly and cannot wait further as they failed to deliver within 5-10 business days as they suggested when you bought it

Please open ticket with Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there