Community

Resolved! Need help with number port

title says my number stuck with public mobile try to port number over from Koodo postpaid to Publicanyone can help

Resolved! overpayment

why they charge me twice a month the same amount on 17 and 22 from my visa.can somebody check it.it's going like that for months.Do you have any control what you are doing.They only suppose to charge me ones ,monthly fee.

Resolved! increased monthly payment without any change to the plan

Hello, Why is my account showing that I will have to pay $28 in December instead of the $25 that I paid July-November when my plan has not changed? 

Resolved! i lost my sim card with my mobile , how can i have the new sim card

how can i get the new sim card with the same phone number

Resolved! Change email on order

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. the email that was put in incorrectly was:  xxxxxxx Which should be xxxxxxx

Resolved! Still No 2GB Bonus Offer

It’s now the 16 of Dec and still I have not gotten my text for the 2GB bonus offer; what do I do to get that offer?

Resolved! Mexico use?

Can I use my public mobile phone in mexico? If yes what is the cost?

Resolved! Activate SIM without a credit card

Hi there, I'm new in Canada and don't have a Canadian or US credit card. I wanted to activate my public mobile sim card. How can I activate my PM sim without a Canadian credit card? I already bought the top-up voucher from Shopper. 

Resolved! Website inaccurate -- completely changes on incognito browser?

I had not logged in for months. Upon logging in today, "My Account" said I had used 210 MB of my data for the cycle.After a CS Agent suggested logging in on an Incognito browser window, "My Account" says I've only used 80 MB of my data.There seems to...

Resolved! I applied the black friday promotion and changed my plan... and now I don't see it anymore?

I upgraded my plan with the black friday promotion a few weeks ago; I clicked on "change my plan now" instead of having it wait for my rollover date. I had the $55 monthly plan with 20GB data. My payment date changed, and payments were withdrawn on t...

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

Resolved! Did not receive SMS for holiday reward-free 2GB+500LD

As described in subject. Please advise. Thanks 

Resolved! Ticket

How can I submit a ticket? I am at my wits end!!

Resolved! Why have I not received Christmas gift promotion. I replied to the text

Resolved! SIM CARD didn't receive it

I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I  would like to know what happened. Thanks. 

Resolved! Bonus referral not given?

I have referred a friend who had activated on Dec 11. Based on the promotion before I am supposed to get extra $5 for 5 months so long as he stays with Public Mobile if they activate before Dec 12. However, I do not see the credit today when my plan ...

Resolved! Auto renewal

I did not sign up for auto renewal but I have just been charged. I am currently overseas. How do I cancel. I want the payment reversed until I am ready 

Resolved! 2022 bonus data and minutes

Hello-I did not receive the text message with the offer for this year's bonus data and minutes that was to be sent between Dec 1 and 15th.   I tried to send the YES2 text to 4911 this am and received a text back saying I am not eligible.  Can you kin...

Resolved! Add-on rewards

For the More is merrier Christmas reward for existing customers, it saysFor current customers, your rewards are ready and waiting. Just reply YES2 to the text we sent you before December 31st, 2022.The only messages I have received from them are my b...

Resolved! holiday special bonus

i did not get my bonus data and long distance that i always recieved in december 

Resolved! Is data prioritized behind TELUS?

I've asked a similar question in the past about long distance calls, but this time it's about data. Does anyone know if Public Mobile customers get prioritized for bandwidth access behind Telus and/or Koodo customers? I ask because sometimes I notice...

Resolved! May I inquiry for my online order 317670 ?

I placed this order on November 27. But until now, I haven't received this order.  The system said: the order should arrive in 5 - 10 business day. Thanks.

Resolved! how to stop the auto pay after i successfully transferred to other carrier?

Hello there,I have successfully transferred from Public Mobile to Freedom last month,but Public Mobile still charged me this morning and my account is still Active.How to stop all of this? Please help me.Thank you very much in advance.