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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

isn’t expecting my prepaid voucher

I’ve been trying for almost two days and it just keeps telling me my services are disconnected

Resolved! Hi, I need to receive support please. I can't seem to change the address for the shipment of sim

it won't let me change the address, I forgot to write the unit number so I haven't received the SIM card to activate my subscription. please contact me

can't find account

My wife tried changing her email and password and now can't get into her account at all. Plus, she is being billed for 2 different amounts each month.

Resolved! 4 LINES

I am currently paying for 4 lines on my credit card. 3 lines are 2GB and 1 line is 5GB. I see you are offering unlimited for $45 - I pay $42.54 for 5GB. Is there some discount or extra GB that can be added to these lines?

Resolved! $45 plan gone

I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore. Will my chan...

Transferred from Rogers to Public Mobile yesterday, but phone doesn't work still

Hi,Yesterday I helped my uncle switched from Rogers to Public Mobile. I put the physical sim card and activated his account yesterday. Today, he says he isn't able to receive calls or texts. He called Rogers 30 mins ago to cancel his account. Should ...

Slow/no data

I just moved to PM from Fido. With Fido I was on a $35 LTE Plan with 20gb. With PM I'm on the $50 40gb USA/Can option. My data speeds/service with Fido were excellent, never an issue. I switched because of the USA roaming which is very beneficial for...

Resolved! international minutes not working for switzerland

I just ordered 300 international minutes thinking I could call Switzerland. But it looks like Switzerland is not included in the international minutes. Please cancel the 300 minutes and provide a refund.ThanksTony

Resolved! Can I cancel a purchase I just made

I just purchased a 3 GB data add-on. I didn't realize it expires in 30 days. I am leaving Canada soon and I cannot use this data in 30 days. Can I cancel the purchase?Thanks for your help

Resolved! Port failure

I tried to port my number from Fizz to Public Mobile. It failed. How do I reinitiate a new port process?

Resolved! Lost my Phone - Bought a new phone + sim card - But cannot login as OTP is sending TXT to a phone...

that's lost. I tried creating a ticket and it wont let me login - I'm currently logged in to another user, since I cant create a ticket without being able to login. This whole process is incomplete. If someone loses their phone - they cant login as i...

Locked out of account

I have been attempting to get into my account, changing the password several times only for it to tell me to wait 1-3 hours each time any way to avoid this in the future?

August bill

My auto payment did not go through and I have since paid but now my bill is 62.5 and it should be 39.55. Has my promotion disappeared? Can this be corrected?

Can't send texts

I signed up for my plan a month ago and since I signed up no one has been receiving my texts. I've been troubleshooting with an agent but anything I tried didn't work. I finally decided to get a new sim card to see of it was a faulty sim but it's sti...

I never know

I never know when my plan starts each month u til it's too late. Why don't a get a notification to let me know that I'm stating a new cycle. Not only did my 30GB of data not roll over but (now I switched to a smaller amount of data) I got a noti e sa...

Long distance calling

Hi there,I am a brand spanking new customer with Public. Within my first few hours, I realized long distance calling didn't work. It kept telling me that I ran out of time. Doesn't this come with the pay as you go type of thing for long distance call...

New phone number is being used by someone

Hi, yesterday my sister subscribed an account,and her new phone number is active by someone, now she can't log in to her account, because needs the code send to phone number not working with her phone.can public mobile care the customer pay the fee,a...

Resolved! Adding funds + Autopay

Hey All,I was thinking to add funds to my account and pay for my plan a few months in advance, but I was wondering if this would affect the autopay benefit of -2 dollars a month. I tried searching this up first, but I wasn't able to find a conclusive...

Resolved! Need help transferring my number from Koodo Prepaid to PM. Error Code: XXX when submitting a ticket.

I tried to submit a ticket in order to have my Koodo Prepaid phone number transferred to PM. However, I get a message that says "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". Does anyone kno...

Resolved! HELP - EverSafe account creation software problems

I'm able to log into my Public Mobile account, but it redirects me to this EverSafe signup/login page.If I try to log in with the same credentials, it says no account exists. When I click signup, the code sent to the email does not work. I've tried t...

Resolved! Does the rewards plan change on upgrade?

I have stuck with the original rewards plan as a long time user and currently get $7 off my $35 plan. I am looking at upgrading to get more data but will that mean I have to change to the new points-based rewards plan? Having looked at it the old rew...

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ACTIVATE

Hello, I activated a sim card but the phone is not connecting, please help me!My user name is : xxxxxxxxxxxxx@gmail.commy number is :587-xxx-xxxxI paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. tha...

activation

How long until you can text with your new public mobile sim card

transfer a sim card from iphone to new iphone? how?

need to transfer a sim card to a new iphone acquired from a friend.

Resolved! Unable To Create Ticket

I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't kn...

Resolved! 25 dollar plan

I can’t change back to 25 dollar plan although it exists until I sign in

Resolved! Travelling with Public

I plan to travel outside Canada and want to check roaming and internation call. Can someone help me how to register roaming? Can i use my add on international call when i am outside Canada? Thank you

Resolved! Subscription renewal

Can I just renew my current $39 subscription that ends on Au 26, 2023

Resolved! Cancel service

I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel. What do I do?this is the reason I’m getting rid of public mobile. It is so frustrating.

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