02-07-2024 03:12 PM
There is just NO SUPPORT with PM. The bubbles show and it's saying LOADING but that's 10 minutes already. What can I do? I don't have another phone.
02-08-2024 11:28 AM
Handy I did this. No reply. The support in this co. is terrible!
I did both. The Agent never replied. I need my phone desperately.
02-07-2024 03:16 PM
HI @ilanna please wait an hour first, then try on both browser using Incognito/private/secret mode as well as try using the Public Mobile app
if same, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-07-2024 03:15 PM
@ilanna
Are you paying via voucher or credit card?
Did you change credit card information recently?
Check online if your payment went through. If not, you can try again. Might want to try with a different web browseer, clear cache or incognito mode.
02-07-2024 03:13 PM
@ilanna You can use this direct link to support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
