I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.
Yes I was charged for account activation. My phone is still working through my Old carrier, I have not been able to access my public mobile at all, since I never got my new Sim set up (the old phone was locked by the carrier) I am messaging the Csa f...
I have tried logging in on multiple devices and in incognito mode. My husband can log into his account on the same devices with no trouble. I'm stuck and I'm not sure where to go next.
