Logging into my account shows no active subscriptions even though I have recent last payments?

[reanon12]

I tried to log into my Public Account today to add an add-on, but everyone I login, it doesn't show any subscriptions. It keeps trying to get me to activate a new subscription but I've been a member for years now. Very confused, not sure how to contact customer service either. Please advise, thanks!

[BKNS27]

@reanon12 

Best to DM a CS_Agent to investigate your issue at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[reanon12]

Thank you for your response, please see my reply above

[reanon12]

I have set up Eversafe within the last few months. When i log in, it tells me to reactivate and when I hit that button, I get the second screen with no options in the menu either to get to my account. But My account and number have been operational this whole time!

 

 

[BKNS27]

@reanon12 

If you are a longtime member and haven’t create an Eversafe ID…click on Sign Up.

 

[Dunkman]

@reanon12 

Have you login in your self service recently in the last several months?  Do you remember signing up for the new Eversafe login?  Public mobile switched over to Eversafe in May 2023

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting