subscribe plan

[RossVCS]

Good Day,

Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province

[Phil_Adelphus]

@RossVCS   If you're still  having problems you can send a private message directly to support using this link  It's pre-addressed so you just need to describe your problem and hit send.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The chatbot/ticketing system is currently unreliable and may give errors so this is generally the best way.  An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

[xempew]

I'm in BC, and getting the same error when using my valid BC postal code.

Chat with Support (click the 'Need Help?' link on the Review and Pay page).  Tell them the error you are getting, and they will tell you how to open a support ticket to get help with this error.

[Dunkman]

@RossVCS 

A few customers had similar issues.  

Maybe try a different web browser, clear cache or incognito mode.  Or try a different device. 

Or try to activate via the Public mobile app directly. 

[Phil_Adelphus]

@RossVCS  When I set the "shop" page to NL it shows it.  Where/when do you get the message that it's not available there?