I've had this issue ever since switching from Koodo to Public Mobile back in December. Occasionally, my phone will not detect incoming calls. On the caller's end, the call rings as normal and eventually goes to voicemail, as if I simply didn't pick up the phone. On my end though, nothing happens, and I don't even receive record of the call. It seems like this happens maybe 33% of the time when performing test calls.
I've tried the following
- Resetting my phone
- wiping my network settings
- Getting a new SIM card; I had an e-sim, so I purchased a standard SIM to try, but nothing seems to have changed there
- Talked to several Public Mobile agents; all have refreshed and checked my network settings on your end and it sounds like everything looks good over there.
What does seem to work is switching the preferred network to 3G. Seeing as my data speeds are 4 Mb/s over 3G though, this isn't exactly ideal. It doesn't seem like I'm going to be getting any other ideas from support, so I figured I'd see if the community had any insight, or if I just need to suck it up and use 3G until I finally get a new phone!
