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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! @Porting

How do I port back to Public mobile from Rogers

Resolved! @CS_Agent

Hello I'm trying to activate my phone and I am getting the error"7b1 your phone is not activated on the network"I have done the followingReset my phoneReset the network settingsTurned the Wi-Fi on and offThe phone registers its on Public Mobile but i...

Resolved! Number transfer to a new phone but can't receive any message or calls on the new phone

Hi,I transferred the SIM card (same phone number) from my old iPhone to my new iPhone around 2 weeks ago. I think it's because I didn't reply to the confirmation message in time and now I can't receive any message or calls on the new phone. Could any...

Service Ticket

Suggest service ticket initiation from account self serve page. That would save time and efforts for the subscriber.

Resolved! My account

How do I check my data usage? Many thanks Champa

Cant activate SIM

Hi,I received my new simCARD but cant login to my account. Keep saying that code is wrong....25 times code was resent, still wrong code. What is going on?

Resolved! Service

I'm planning to go on vacation to UNITED KINGDOM and I have Samsung Galaxy S9 phone. I have been advised that an app called 'Airalo' or 'Normad' is good with regard to esim. Has anyone of you used one of these apps on the Andrroid phone S9? Many than...

Resolved! European Travel

Hi there:I am travelling to Europe in September and would like to use my phone with an Orange SIM card. Can I switch SIM cards without losing the PM rewards I have now? I do not want to cancel my PM service. I just want to use my iPhone for a couple ...

$50/40gb Canada/US 5G Roaming plan

Is this plan for Quebec residents only? Or do they just pay $5 less? I asked for clarification for a referral of mine and I'm wondering if I just got the wrong end of the stick? According to the CSA I have.....? Not a big deal I just want to confirm....

how can I cancel the service ?

Resolved! Active eSim

Hi Community, I’m new here, I just made a payment, and now it says that the transfer of number has been made because I restarted my phone but I don’t have signal and can’t make any call or use my data

Resolved! need help reactivating my sim

im locked out of my sim and i cant make the payment the only option left is to leave public mobile

can not log in to my account

phone service in southwestern Ontario - problems?

For the past two weeks or so, mobile phone service has been very spotty in the Grand Bend area, on Lake Huron. This has affected several people with Public Mobile phone plans. Sometimes calls go through, sometimes they don't, sometimes they drop. Ve...

active sim

Purchased a plan with an eSim but want to use a sim card

Hi, I purchased the $39 plan with eSim option but cannot install the app without changing my country, which I'm not prepared to do as I will be going back in a few months. I would like to transfer it to a Sim card which I already have one from Public...

Add on not showing on account

I added 1GB of data to my daughter's phone from her rewards and then paid for 3GB to be added because she's gone on a trip. Both shoe up under the add on section but neither is being used and she got a text to her phone to add more data. I don't wa...

Resolved! Can’t get into my account

So I switched from freedom mobile today to public mobile through online and got my esim. My phone said that everything went through successfully. I can receive texts and make texts, I can call and use my data but I can’t receive calls and I cannot ge...

Cannot verify selected phone number

I bought an e sim and a 56$ plan and the cellular data said it’s connected to telus but the app says to gain full access verify the phone number u selected but the device is not getting any text messages and cannot send any text messages the esim is ...

Resolved! Missed 2022's Holiday Bonus

Last year I never got a Christmas time text message with bonus data + minutes. My partner received the text but I did not. What can I do to ensure I get the text this year? Is it possible that I accidentally texted STOP to the promotions texts that e...

Resolved! Activate Cell Network

Just switched my plan to the new Canada US plan but I keep getting tithe message “cannot activate cell network use wifi or turn cellular data on”. Cellular data is on so??

Is there a way to use add-on data instead of plan data?

I have 1gb of data plan and rarely use it up but I've been traveling this past month so got the 3gb add on data around July 20th to use for the rest of that cycle and into this one. My plan turned over August 5 and when I check my usage it's only usi...

Public Mobile E-Sim questions.

Resolved! Additional data

I ran out of my data for the month. How do I buy additional data? Many thanks for answering. Champa

Current subscription

Hi there, I'm paying for a 5G speed but it's still shows me I'm on 4G speed. What is the procedure for this?Kind regards, Roni

How to transition from a SIM card to an eSIM

Hello, I am new to Public Mobile and recently signed up for a $50 Canada-US plan - 40GB Data / 5GI would like to use the eSIM for my Galaxy Z Flip 5 phone for my personal phone number and physical SIM for work Followed the following steps:Download an...

Resolved! missing SIM Card Manager - assume Public Mobile has disabled this for some reason?

my Samsung S21 is unlocked (paid extra for that), but Sim Card Manager missing from phone to even select.

payment

For 2 days trying to make a payment. Won't except credit card payment. Next option to leave Public

Resolved! Need to ask, hypothetical question on the E-Sim

If lets say one has a E-Sim installed on their Phone, and they went on a vacation, and had to install another E-Sim for that trip,How can one reinstall the Original PM E-Sim back on the phone W/O having to pay for another?

My SIM card hasn't arrived, I ordered it over 2 weeks ago

Hi, my old phone got stolen, I ordered a new SIM card on July 27 and it still hasn't arrived. The email said I would receive it by August 5, which is already a very long timeline. Today is August 12 and I still don't have my SIM card. Can you send on...

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