[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not registered on network
Bought a used samsung A21 from best buy for my dad, when trying to call or text, it says not registered on network. So I did the usual stuff like reboot the phone, take out the Sim card , check if the phone was blacklisted and so on. The new Sim card...
Resolved! Plan length
I just got the 5G 50 gig at $35 a month plan. How long is that good for, a year 2 years?
Did not recieved 2 sim cards ordered about 3 weeks ago
My visa card was charged for 2 sim cards which I have not received yet. I have convinced 2 of my friends to join public mobile but we need the sim cards to do it.
Phone sucks
I have the USA can plan with 40 gigs of memory. I am connected to T-Mobile through you guys. The service is terrible. Takes a minute for a call to connect.
Limited time offer through TXT message
I received a limited time offer on Jan 12th for an upgrade to 10GB of data @ 4G speeds, for $29 a month. The offer expired on Jan 14th, I was wondering if it's possible to still get this deal?
International calls
I purchased the plan of 300 minutes international calls but still not able to make one.
Resolved! $24 plan
Hi is there any agent will help me change my plan to $24 plan thank you
Resolved! Accessing My Account
I'm just looking for a clear link to my accounts page. Prior to their new branding / website updating, it was already confusing there were two different accounts between My Account and My Community. I don't know why they don't consolidate. Then since...
No connection, bills paid Jan 4th
I am unable t make or receive phone calls today, just started this afternoon. Bills paid on Jan 4th.. what’s the issue..
Resolved! No confirmation email
The eSIM card would not download properly and I did not receive a confirmation email with a QR code. I’m now stuck with a phone that isn’t on any network. Does anyone know how to fix this?
call and text incoming problem
Have had same phone and service plan for many years. yesterday the phone stopped receiving texts or calls. can text and call out. public mobile activity logs show texts
Resolved! Lost sim, want to use old phone number and plan
I list my phone and public mobile sim. How do I transfer my old phone number and old plan to my new sim... I'm totally confused .. thanks
Re: Incorrect IMEI during activation
Hi Can I get that number as well?I received a mssg from Freedom Mobile that my port in failed. (I provided my IMEI number). I've tried Customer Service chat but it doesn't cover this. I have my old customer number from ChatR.
Resolved! Locked out of account
My grandmothers phone is lost and we can't access her account to cancel service. the two factor id only sends code to her phone number which obviously we can't access right now. How do I get access to cancel her account?
Resolved! Refer A Friend
I just activated a friends sim for Public Mobile and didn't see where to enter my refer a friend code. The sim was activated, how can I now get the refer a friend credits?
Resolved! Samsung Galaxy A14 LTE
I know the Samsung A14 5G works on public mobile, but will the Samsung A14 LTE also work?
Resolved! Request for receipt
Hello.I need a receipt for Account ##########From Aug/Sept. 2022 to Jan. 2024.My email is ***@***Can you tell me how long this will take?Thank you,Michele Moore
Resolved! Cancelling plan
I ordered the Canada US plane yesterday for 90 days but now I’ve just realized The public mobile does not offer Wi-Fi calling. I assume all carriers now after this I need this for work as I work in a remote location can I cancel this and get a refund...
Resolved! basic phine and text plan only
Hello thereWe are looking at getting a cell phone for our 12 years old. Does PM have a low monthly cost plan that would offer phone and text only (no data)?Thanks
Resolved! Double payment
I have been a Public Mobile subscriber for a few years and have always paid my plan by auto-pay. On Saturday January 13, 2024 my plan stopped working in the same day I pay a monthly payment, but my plan the same was inactive. On Monday January 15th 2...
Resolved! Lost phone - Will my $3 Subscription Discount stay with new sim card?
Hello,I lost my phone in a pile of snow and need to get a new one. If I order a new sim card, can I maintain my current subscription with new sim card and keep the subscription discount I currently have? Thanks.
US Data and Roaming
I recently travelled to USA and purchased data and roaming coverage from Public Mobile. Neither services worked while I was away for 4 days. I have already reached out to Public and no response to date. May you please advise as I paid for servi...
stuck on step 4 of switching from koodo to public on samsung phone.
i was doing the self serve switch and after completing the sim switch it just said error and unable to perform. no more details provided. how do i perform the switch now? when i log in and go to continue axctivating it gives me a blank screen afte...
Help with cancellation and refund
Hi, I've just moved into a new area and am finding the coverage to be terrible in my building. I've turned off autopay but would like to cancel my account asap and get a refund. Can you help?
Resolved! 2 issues with downloadable Receipts
I have already reported this to Public Mobile's support team last August 2023 and also again today as it has not been fixed.The downloadable receipts have these 2 things wrong with them that I have listed below:1) Receipt is spelled wrong and "YOUR R...
No service
I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? T...
I moved my number to Koodo, but public mobile still charges my card.
I got a number with Public Mobile in November and used it for 3 weeks. Then I switched to service to Koodo (transferred my number). Recently I discovered that my card was charged for two months after I transferred my number. I have no idea why.I trie...
Trying to reactivate plan... says "Sorry, we're not able to process your payment at this time"
The original card I had linked has been cancelled. So I connected my new card. I receive this error no matter what valid card I enter now.All the information is definitely correctI need this phone access, what can I do
Help !!! Top up not working with *611
I have a top up number and it says that it is not working when i try to top up manually by myself. Please help me. I also need to create my online acocunt for my self-serve and i have tried 10 times already and it is not working. It registers me as i...
Resolved! Unable to add US roaming package
Hi, I'm travelling to the US tomorrow, so yesterday I added a US roaming package (15 days talk/text/data for $30). The funds have been taken from my credit card (I can see that in the CC online) and it is available in "My Account" on Public Mobile , ...
