Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Received a text from Public Mobile that I was out of data for the remainder of my plan / monthHowever, when I login to My Account the usage bar is at 3.85GB / 15G The chatbot suggested creating a new APN (Access Point Name)And then resetting my data ...
I want to cancel autopayment.
I have droped my wifi service and relied on my plan to have an extra bonus monthly. But now when i check on my data usage and addons it seem i only have 2gb one timedata bonus. I seem to remember i always had 1Gb in the plan and like 1.5 Gb bonus at...
How do I get my account going after it was inactive I added the mins and the person who set up pin f
I just noticed that I got charged incorrect amount in the last bill and when I checked online, I saw my plan got changed! I didn't do change to my account.Why was it happened?
Will I be able to receive and answer a call from Canada if we are in US (without buying add-on plan)
Hi,I activated the SIM online several days ago. It charged my credit card but didn't create an account and my service is still working with Koodo.I tried to switch from Koodo to Public Mobile to save a few bucks but now I'm out $65 for nothing. The a...
I have cancelled my number but my husband's was on my account and now they keep billing for it even though it is not active.
Service has been a mess since last week. I have tried all the things and nothing is working. Is anyone else having MAJOR issues with calls? I am missing some very important phone calls because people can’t hear me and then the phone line goes dead.
Just recently, on my less than 2 year old Samsung s10, callers say.they can't hear me. Sometimes speaker works. I can hear perfectly.i have cleaned the mic and tested the mic on video and mic works perfectly on video. PM is saying see a technician. I...
For the second month in a row I did not receive a text notifying me of the upcoming renewal. Not a big deal for me with auto-pay functioning, but might land someone an unexpectedly suspended account. One more thing to fix.
Hi everyone We have two sim cards for our business that have not been used in more than 90 days, and we are unsure whether the numbers are suspended or still available. They are very important numbers for our company, and I would like to know how to ...
My plan cancelled on me without sending me warnings. The number is used for my business and I need to get I back, any answers?
Hi Public Mobile Community Yesterday March 8, 2023 I haven't been able to make calls, texts etc. I tried to make calls or send texts but the phone doesn't even start dialing it instantly disconnects as if I called a busy line. Today march 9, 2023 I t...
I need to change my email address on my log in account? I have it already changed in the log in for the community. Can someone help me with that?
Hello. I just received a text saying I have used 75% of my data. When I sign into my account it says I have only used 1.2GBP of my 4.5gb. Anyone out there who can help me get this fixed? Thanks
I purchased a Sim card and activated an account, I added funds, and transferred a number over, but I have no service at all. I tried buying a different sim card, but it was the same issue. "sim not provisioned" I am very frustrated, as I have now pai...
Can I ask someone about free add on data?from 2021 Christmas time usually everyone get free 2GB data also and 2022, If I don’t finish my 2GB in the end of 2022, the public mobile will delete the rest of data from my account?thanks
I WANT TO CHANGE EMAIL ADDRESS FOR PUBLIC MOBILE DOES NOT ALLOW ME UNDER EDIT IN PROFILE
I logged in and it says my account is active so I don't understand why I can't make calls. I have already done the basic troubleshooting steps that usually fix and issue such as this.
When I first activated my sim I noticed the Amazon app on my phone had the name Ryan Moss automatically because it was attached to the number. I was able to use Amazon Prime Video under this account name which is a major security flaw. I keep getting...
I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.
Purchased a 30$ US roaming package and paid for it but it did not activate. Downloaded receipt. 2 hours later I checked and it showed a 30$ balance in my account but no add-ons, so I tried again. This time it said it applied the credit(D/L'ed the 2nd...
I have two issues:1. When someone leaves a voicemail I don’t get notification. I tried resetting phone.2. When I’m on LTE network I cannot receive calls or make calls. This started happening in November 2022. I have to switch my phone to 3G for ...
Two days ago I was transferring from Chatr mobile to public and I didn’t receive transfer confirmatory sms from Chatr. What can I do?
Hi I'm unable to log in to my self-serve account and also I'm unable to log in to create tickets. Can I get some help with this please?
I bought the15GB for $40 plan last week, effective immediately, and it has not applied even though I paid. What up with that.
If I change my plan, do I still get my loyalty rewards? - I have been with Public for 3 yrs and don't want to loose those rewards.
I need hekp on how to get a refund because i was chharged two times for the same thing.
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