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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New subscription not activated

I subscribed last weekend and confirmed that payment was successful. All week I have been trying to finish activation but I am stuck in a loop. When I log into my Public App, I land at a screen that says Subscription Not Acticated, and says to click...

Re: New plan on renewal

Hello pls help I'm currently on the 34$ 20gig plan. How do I upgrade to the 34$ 40gig 5g

How to cancel the subscription before activating the Services?

Hi Community,I just subscribed to the services a few days ago and I am waiting for the SIM card. I want to cancel the $45 for 60 GB subscription but can't do anything until I get the new SIM delivered. The only option on the site is "Resume Activatio...

Frustrating experience with activation

Mike's mom

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Getting out

Ok so I have had nothing but a bad experience here all I want is to get out with my number if the powers at be see this, well it's your move because I'm going to continue to write horrible reviews of pm and Telus until someone finally does something ...

Who even am I?

Hey all...I've posted here a couple or so times this year. I had a few "badges" and what not. I had to create this fake account so I could ask this question: Where is the community log-in page? I keep getting a page that asks me to create an account ...

Boxing Day Deal - 60GB for $40

Hello All,I logged into my account this evening and selected the boxing day deal of 60 GB for $40 and i pressed subscribe upon renewal and I confirmed the change. When I went back into my account it was showing my current plan of 50 GB for $45 WITHOU...

New plan on renewal

Durin boxing day sales I upgraded my plan to the $34/mth for 40gb. Currently i have $34 for 20gb.My next renewal date is Dec. 21. It used to say on my account that it was changing as of the renewal date. I am not seeing this message anymore. Is it ...

Resolved! Wi-Fi calling

Hi! Just before completing my checkout to switch with Public, I want to confirm that Wi-Fi calling features is possible since I live where there’s no coverage and need Wi-Fi calling to make calls and receive my messages. Thank you so much.

How to pay the phone bill with the new card number

Hello I‘m sorry to inform you that the credit card I used to pay the phone bill has changed. Please tell me how to pay the phone bill with the new card number. Thank you for your time. Karina

Resolved! Can't seem to update Android any further

I have a Samsung Galaxy A8 phone (from 2018). I hadn't updated the Android OS since I got it until now. It was on Android 8. I was able to update it to Android 9, but no further. Since I know Samsung phones allow up to 4 Android version updates, I ...

Activation issues

It’s sending my verification code to new number but can’t access it yet I’m trying to add my new eSIM to phone

Payment not working

I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again. How do I get this simcard to activate

Resolved! When switching plans, I was not given the option to also switch from 30-day to 90-day billing.

I have signed up for a new plan which is currently set to activate at the end of my renewal period.However, I'm currently on a 30-day billing cycle and understand that I can save $5 if I switch to a 90-day billing cycle which I'm fine with.However, I...

Resolved! Change from 90 days to 30 days

Currently I have $5 off per month for 90 days and $2 off per month for autopay. If I change to $40/month, will I lose all my discounts? Thanks!

Issues setting up phone and transferring number from roger

It’s been months and haven’t been able to figure out wha the issue is. I haven’t been able to complete the transfer from Rogers. It will seem to work for a week and then suddenly I can’t receive calls or texts from some people. I keep having to turn ...

Want to cancel the service

I lost my phone and can't get SMS OTP to log in my account. any support on that?

Data Add-On

Greetings: I attempted to purchase a data add-on. It charged me twice, and I have no data. It did this to me once before, and that first issue is still not resolved! I cannot create a ticket, either, and keep getting a 404 error message. I am real...

Unable to send picture through mms

I have an iphone 15 pro max. Mms is enabled in iMessage app. I did a reboot of phone. Unable to send a picture through mms and also unable to receive a picture mms.

black friday promo did not work on next billing

subscribed to $34 40gb 5g black froday deal and on renew today it did not applytried to create a ticket but got error 404 - not helpfulis there a way to get someone at public mobile to fix the broken issue?

Failed esim transfer?

I'm switching from Rogers. Texted yes to the confirmation from them.Few minutes later I got a message on my iPhone that the esim transfer/activation failed. Now all I have is SOS. I can't call out at all now.Help!

Number is not in SERVICE...

Me and my wife switched from Rogers ported our numbers over we can call each other and other public Mobile users also call us but other service providers can't call us says our number is not in service. Help please. Thanks

Resolved! Is the Boxing Week deal permanent?

I just got the Black Friday plan for 50GB enabled on renewal today and logged into the website to confirm it, when I saw the Boxing Week plan with 60GB up for $5 less. Just to be clear, this is a permanent plan with permanent pricing, right? There's ...

Transfer number request

How to get another transfer number request if you missed the first one and it expired

Calls failing

This service is kife! both my wife and myself have issues calling out. To make things worse my data speeds are around 40 up and 2 down. We've only had PM for 3 weeks and have more issues than we had with Lucky in 2 years.Can anyone vouch for Koodo if...

reinstate number

my sim card number stopped working. I ordered new sim card thinking there was a problem with old one. but now the system wants me to choose a new number. I would like to keep my old number , what should I do?

Delayed Messages.

This afternoon at 12:44 I got 4 Text Messages from two individuals (Two Messages Each), and it was confusing because these Messages didn't line up with the previous conversation nor make any sense at all...Upon asking these senders to check on they'r...

Cannot connect to 5G

Hi there,I’ve been on public for a few months now and I have a 5G plan. The entire time I have been unable to connect to the 5G network and my phone is stuck on LTE! I can’t even change to 5G in my phone settings, it’s not an option. I’m in Kingston ...

Phone Connection

Just recently when I am away from my residence my Public Mobile data will not connect to my phone. When I check the Public Mobile it shows as no connection. I am unable to use maps, text, or internet unless I use a wifi connection at a mall or rest...

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