Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i'm trying to complete my new account activation and after I log in it asks me to "complete activation" at which time it takes me to a new login window where my login/password don't work. There is no way out. You guys suck. What should i do.
I just changed providers . I went from Rogers to Public mobile. I transferred my number. It’s been a few days . I can contact most people. There’s a few of my contacts that call me and just get a busy signal . I can not receive text messages from cer...
I deleted it on my phone, and now I need a new one to activate my new subscription
I've had about 5-6 Friend Referrals message me in the last two weeks saying they received a text message a few days after Payment telling them that their Bill did not process due to an 'Unresolved Issue with your Payment'... meanwhile, all of them ha...
Hi My friend refer-a-friend code is: 50xxxHis refer award is missing. Please help. Edit by Dunkman: removed personal information
Do you lose accumulated points if you upgrade your plan?
Hi Guys,I just resolved a text that my account is placed on hold due to an unresolved issue with my payments but my subscription is showing registered until next month and my payment history is showing successful? I am receiving & sending texts fine ...
my number cannot be ported:in this scenario can get a refund on a new activation?
I did order a Sim card, but I haven’t received it and the order confirmation either. What should I do now?
@J_PM For those on the legacy referral rewards they can tell how many referrals they have. There is a list of the last 4 digits of the phone numbers. Those on the new points system for referrals have no such list and makes it difficult to see who has...
I lost my phone
Hello,whom I should contact with? Now my phone is in SOS state. thanksJennifer
Last week, I signed up for the $45/mo plan and created an account, but I am unable to complete my registration. When I log in, there are two options: "Resume Activation" and "Go to Login Page". I've tried using both, but each time the website asks fo...
i am transferring my number from another provider to public mobile, i found this documentation:https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-numbermy phone has two IMEI numbers, when transferring numbers does public mobile need th...
Hi, Previously i have taken calls to Sri Lanka. But after i changed my mobile device i can not take calls. But still my IDD bonus showing 489 minutes left. and also I have redeem the reward 300 minutes international minutes. But still i can not take ...
i created a public mobile account but i cannot log in, and password reset does not work. when i open my account i get this page:if i click "resume activation" i get routed to https://identity-np.cloudapps.telus.com/ where it asks me to log in again b...
Hi, I have just installed a new SIM card into my phone, got a new phone number, but cannot get an OTP verification code that the system sends to my new phone number trying to verify my identity to give me full access to my account. What have I missed...
This summer, I came back to my home country and had to deactivate my account to not waste money on non-using subscription. I was planning to disable auto-pay for 90days since my account will be disabled after that. However, i missed the date and now ...
The voice message icon will not go away. I have no messages. Can someone help
Need help setting up account.
Good day allI have received 3 automated phone calls, emergency callsWarning me that I will lose my services shortly or soon!!! If I want to know the reason in English, I should press 1 --> which disconnect!! Anyone know the reason or if I should do s...
So i went to change my email and accidentally changed to the wrong one... now i am unable to get the email link to reset my email back to the original right one...it doesn't make sense to ask me for my phone number... to just send me a link to my ema...
Good Day,I purchased US roaming Add-On yesterday and arrived in the US today. Do I need to turn on my roaming or should it just automatically switch over to T-Mobile?Thanks
I got data from my rewards, but the data isn’t working. The regular data is working fine.
Hello,I'm trying to activate the call forwarding by *004*xxxxxxxxxxxxxxxx# and getting the error "Call forwarding MODEM_ERR".Does anyone have idea?
Subcribed to 5G speed plan and using samsung Z fold 3 but cannot connect to 5G network. Can only get 4G+ at the most, frequently get H connection. And help?im in GTA
I swapped my number from physical sim to esim. Esim is installed, but activation failed. Can someone please help? Thanks!
I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service...
Hi Everyone,My friend wants to subscribe to Public Mobile and is asking if his previous phone number from another provider (rogers) can be transferred over to PM. Thanks
I have been trying all day to update my credit card info but every time i have attempted to it says "i'm sorry we are having troubles right now please try again later. I went to the community and i tried waiting an hour clearing cookies, data etc tha...
