Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi My phone says emergency calls only
Hi, lost my phone in a lake. I have ordered a new phone. I need a new sim card.through public mobility. Wondering how I go about it and can I get the same phone number. Can I keep the same payment plan?Thanks in advance.
Hello,I accidentally purchased the wrong add-on to my PM plan, and I did not use it, since I realized that is wrong quickly, That is "US Roaming-Unlimited Txt(15 day)". How I can cancel it, the Chatbot directs me to send a ticket through the communit...
How do I link my two public Mobile phone numbers to my account?
@CS_Agent
July 20th I requested my number to be ported. July 21, I inserted PM sim card. I thought things were fine. Until I was told peoples phone calls are sent straight to voice mail, but mail box is empty. When talking to Bell Mobility last night about a c...
Most of you Activated before the switch to EverSafe ID, therefore you are all unaffected by this issue, but this is a very major issue for New Activations and needs to get worked on Stat @J_PM. I made a Post about this issue before, but didn't realiz...
Why can't I get costumer service page won't open
Hello Fine Folks at Public Mobile.As you can see by this screen shot, there are a number of threads related to these particular subjects that current and newbies can click on to get support. The one however that's not there, Porting. Can we please ha...
Message I get : DNS now found.Even if connect the speed is very slow
Went to pay for my plan (55 $ 50 gig) now shows it's 65 so I attempted to change my plan to the 45 $30 gig plan and bought a 50 $ payment voucher (xxxxxxxxxxxxxxx) to do this as I did not have funds in my bank account. It now showa my account still s...
It has been a week, number still not ported. Checked with old provider, they have no request to port my number. Why does not Public Mobile port my number as I have requested. I supplied all the necessary information a week ago.
As a old customer, how do I update my credit card information to make my bill payment as there's no option available? The new page keeps redirecting me for a subscription or activation; which is not what I want.
I am so sick of being abused! I need to contact public mobile’s customer support, preferably the management, ASAP. But they haven’t exactly made that info easy to find.They changed me from 2gb to 1gb without notifying me the plan I signed up for and ...
@CS_Agent hello, i cannot sign in to my account. it has been 90 days today. i want to login to renew my account and now i think my account expired. can you please help?
3gb plan is now 1gb
Did the Canada-US 40 GB plan at 4G change to 5G data?
Can't confirm for full access. Code never is delivered to my text #
Hello, I ordered a physical SIM around July 1st week 2023. Haven't got it delivered yet. Can you please help. Thanks.
I transferred my service and number to another provider. I went back to my PM profile to delete my payment data but I can no longer access it. I did turn off my subscription renewal prior to transferring.Please help. Thank you.
My camera will not respond to QR code. Could you please activate my account. Thank you
if i were to change back to my other company could i get a refund back on the funds i put in my account funds?
So I go to pay my bill I'm on the $55 plan for 50 gigs and today it shows that it is 65$ and always has been, which it wasn't so I go through my previous receipts and they're showing $65 but I paid $55 plus taxes what the hell is going on should I ju...
When I hit login the eversafe.id.com webpage supported by telus will not load.We've tried two different mobile devices and have uninstalled and re-installed the app.We're new customers trying to link an existing phone line to the public mobile SIM. N...
Please help as I have port my number today but I am unable to login because of the above error. It is sending the code to wrong number and not giving me an option to get the code to an email. Please help ASAP
I have paid my account as usual but when anybody calls its says they can't get through because I don't have a U.S roaming add on. I do not need one.
How do we speak with an actual person? This app really is horribly not user friendly as I try to help an elderly client
I am already a customer , I like to activate sencond number to my wife,s phone.Can I manage both numbers under my id ?
@CS_Agent I have not been able to make or receive calls in over 2 weeks. I have followed all the steps to try to resolve the issue and can not create a ticket. I need tech support.
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