Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How many minutes/messages are included with the add on purchase if I don’t purchase the add on, when I’m in the USA does that mean I won’t have any cellular coverage?
The promotion week plans are better for new customers than those who already have the service. I am so disappointed since I wanted to upgrade my plan and it seems I will have to consider another company. I have helped someone to get a plan for 29$ (3...
Is there a way Public Mobile can be added as a bill payee through online banking?
Hello, I think I did something wrong when I transferred my son's fido phone number to PM and I want to know how to get him the $10 off promo and have my number as a referral so I could get the $1 off my monthly bill.Thank you for your help..xxxxxxxxx...
Can't get an answer on Chat. If I purchase a US roaming package can I call back to Canada fron the US with no additional fees eg long distance charges?
I am not receiving any phone calls. My contacts tell me that when they call my number nothing happens. I need my phone to accept work assignments. Help!!!
Hello, Is the plan 40GB for $34.00 for new customer only? I would like to switch to this plan.Thank you.
Hi there, I am going to trade my phone with esim activated and I am wondering how can I transfer the service to the new phone
I referred to my son your services but forgot to give him my code. Is it possible to receive Rewards? Thank you!
Hi, how do I purchase roaming data,text, and calls for travelling in Mexico?
Are we getting Christmas free bonuses this year like we did last year??? I never received an email
Hello;I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).I got text that it was successful. FRom both Fido and Public mobile.After rebooting however under esim - still old temporary Public mobile appears. And I can not change...
I haven't received any holiday rewards this year the way PM has offered them in past years. Is it just me or has nobody received any?They used to give 2GB data and some intl talk credits.
I tried to transfer my phone number from Bell to public mobile. I accidentally put the new sim card into my phone too soon and didn't get the transferring activation text. Now I'm not getting any messages from Bell or from Public mobile. How do I fix...
I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card...
How w will I know when they will give me solution to get my line activated
2FA text verification is being sent to a previous phone number I had with PM instead of my current number. My contact information is correct in my account profile, so how can this contact number be updated?
Hello,I need help, I've just yesterday signed up for the service in the proccess of transfering my old phone number to public mobile I have recieved a message from PM saying that there is an issue with the transfer and I will be contacted by the agen...
I have been a public mobile customer for a long time and have referred several people to PM. I had the rewards where you get a credit of $1/month per referral which I thought was a lifetime thing with PM. But today when I logged into my account and...
Are there any plans that can be used for travelling in Europe?
Is there a easier way to get my PUK code then waiting for this ticket thing?
Hello!I have looked everywhere on my profile but can't seem to find where to change my Community user name. Does anyone know how to do this?
Is unlimited incoming calls still included in the $15 plan? The current plan description doesnt mention it. Could someone please confirm? Many thanks in advance.
I changed my plan by mistake, I want to go back to the $34 plan but it is not in my profile anymore
I just got a new phone and I'm trying to transfer my existing SIM card to and esim. I've tried on the app and nothing seems to work. How do I get the carrier activation/QR code??
Help! Received a text from my bank that the payment to PM declined due to expired credit card. Have now updated the credit card information on my account. Just need to know if PM will try to charge the credit card again or will I have to now manually...
Arrived in US today and connected to T-Mobile, but no data on iPhone. Data roaming is on, tried resetting network settings but issue persists. What am I doing wrong? I did get a Public Mobile msg when I turned on my phone here telling me I can buy a ...
I accidentally added on the 3GB CANADIAN data. Could I get a refund for this?
I am in the old rewards program but would like to upgrade my plan. Will it automatically enrol me in the points system if I change my plan? I want to keep my rewards as they are.
Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus...
