my payment is not being processed

[AndreeD]

Why is my payment not being processed?

I am having nothing but trouble with the Public Mobile app and website. The pages take forever to load, if they load. I always get page not responsive. 

This is terrible customer service.

[hTideGnow]

hi @AndreeD 

are you using the browser or app?  try both.  

When you try using the browser, use Incognito/Private/secret mode of the browser.  Also, try more than one browser, Safari, Edge, Chrome, Firefox

if you were using app, uninstall and reinstall the app and try again

[TheSterlinger]

Try clearing your browser's cookies, try logging in using Incognito. If those don’t work then try using a different device. Also try the Public Mobile app. 

If the system isn’t taking your payment then submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437