Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account
I have the new us can plan and in the us I am not receiving or able to send sms txt messages. I have e checked apn settings and have rebooted. I'm connected to T-Mobile but think it's an issue between the networks between pm and tmo. I have a androi...
My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you
Need help to get an email to allow port-in to Public MobileI switched from Virgin earlier today. Still having trouble getting incoming SMS and incoming voice calls. Virgin said they still have my number and I need to ask Public Mobile to send me an e...
Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent
I got a text from public mobile saying my subscription is on hold due to unresolved payment. So i went to log in but must have had my password wrong. I got locked out for an hour. After an hour i tried again, I managed to reset my password and got an...
I have an old data add-on that doesn't expire and I just purchased one that expires in a month. I'd like my data usage to be drawn from the one which expires rather than my old data add-on. How can I ensure this?
I've gotten a different cell phone and need a different size/shape sim card. What do I do?
How to I actually activate this when its sending a code to my new number that isnt even active yet.... im extremely frustrated
I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text. I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even...
I don't see any way on PM website to pay with my RBC bank/debit card (it is not a Visa card, it is not a master card, it's just a bank card).
signed up with esim my phone don't have it so got a sim card and i cant switch no option on app tells me to get refund
Hi. Something is weird. I keep getting this record "ATUT1 Your call cannot be completed" error when I dial1 310-278-4232however. I used TextNow and a friends phone, and went through fine. I can also call other los angeles numbesr no problem. Can s...
Signed up with PM on my s21, now i have a s23, how can i get the esim working on the new phone?
After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier. I answered yes to current carriers ‘alert’ to transfer number, and now have no access. Using QR code - continue to receive “unable to activate, con...
Who can I contact about overcharge
i bought a new I phone. I tried to mobe my esim to the new phone several times but it is not allowed from public mobilewhat should I do ?
When web site asks to enter 6 digit code sent to my phone number. I do not receive the code on my messages app.
I purchased my phone number from Numbershack and I have a port certificate. I can't provide an sms code confirmation since I don't have the phone number yet.. How can I contact anyone for help if my account doesn't allow me to sign in until the numbe...
I’ve been trying for almost two days and it just keeps telling me my services are disconnected
it won't let me change the address, I forgot to write the unit number so I haven't received the SIM card to activate my subscription. please contact me
My wife tried changing her email and password and now can't get into her account at all. Plus, she is being billed for 2 different amounts each month.
I am currently paying for 4 lines on my credit card. 3 lines are 2GB and 1 line is 5GB. I see you are offering unlimited for $45 - I pay $42.54 for 5GB. Is there some discount or extra GB that can be added to these lines?
I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore. Will my chan...
Hi,Yesterday I helped my uncle switched from Rogers to Public Mobile. I put the physical sim card and activated his account yesterday. Today, he says he isn't able to receive calls or texts. He called Rogers 30 mins ago to cancel his account. Should ...
I just moved to PM from Fido. With Fido I was on a $35 LTE Plan with 20gb. With PM I'm on the $50 40gb USA/Can option. My data speeds/service with Fido were excellent, never an issue. I switched because of the USA roaming which is very beneficial for...
I just ordered 300 international minutes thinking I could call Switzerland. But it looks like Switzerland is not included in the international minutes. Please cancel the 300 minutes and provide a refund.ThanksTony
I just purchased a 3 GB data add-on. I didn't realize it expires in 30 days. I am leaving Canada soon and I cannot use this data in 30 days. Can I cancel the purchase?Thanks for your help
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