Community

Roaming Add-on transaction - No confirmation

Similar issue here folks.  Tried to add the roaming plan (5 times) to my account but I kept getting the "Oops" message that something is wrong. Then I got a message from Mastercard notifying me of suspicious activity and that they locked my card.  So...

Who has had VoLTE enabled?

It's been a couple months since VoLTE support launched. Who has gotten it enabled for an existing account prior to the VoLTE launch? I just checked mine and noticed my calls stay on LTE now. I didn't get a notification, nor has a VoLTE setting appear...

Activate from the USA?

I'm currently in the USA and plan to come back to Canada later this year. I want a Canadian number and I don't mind activating a roaming plan from time to time. A friend will ship the SIM card to me. I'm wondering if I can activate the SIM from while...

Overpayment and no add on

I'm trying to add US Roam-Talk Txt 3 GB to my account $33.60,  I'm also on pre-authorized payments .every time I went to pay I get a something went wrong notice ? so I kept trying 10 times It never added US Roam to my account.After talking to credit ...

Need help buying add on

I'm leaving for the US tomorrow morning and I'm trying to by the 30.00 roaming and data add on but it will not accepted my credit card (which is my present method of payment), even when I tried to use my Visa Debit it won't work, the message says Opp...

New Account Registration

Good morning, I would like to create My Account Profile, but haven't registered online using my email address. Please advise. Thanks,Yu Fen 

May 4th - Phone not working

Topped up my account twice and phone still not working.   When dialed out says I don't have a US calling plan and no text messages received.  How long will this take to correct???

Topped up an hour ago and account still shows as suspended, No Service

I just topped up about an hour ago and account still shows as suspended but they were happy to take the money from my account. When I do try to make a call (to a number I know is correct), I get a message telling me "Hi, Public Mobile here, I'm sorry...

Can't make calls or receive them

I have paid and am active /up to date with my plan. Yet I cannot make or receive any calls. I have tried to reset my phone and nothing is working. I need help please. 

Outage? No internet today.

I'm near Barrie and my phone has no internet access, I have tried resetting and all that. I see others reporting the same thing.

Plan Change Not Working

I just tried to first add on data to my current plan (it wasn't going through at the payment stage), then change my plan completely (it also failed at the payment stage). On the public mobile page every time I tried to pay it said 'oops! try again la...

I paid my bill twice today and my phone is still suspended. It's doesn't work

Please fix the issue asap. I paid my phone bill twice this morning and it still suspended. It still show that I still owe PM money.

New sim card

I help my newcomer friend to register his new SIM card. Everything went well and success registration but when we try to call his cellnumber it says the number you dialled is not in service. Please I need help. Thanks

Paid twice but still suspended

I paid my bill twice this morning and my account is still suspended.  It's like my payments aren't being registered.  It still says I owe money.

Suspended

I paid my fee but it still says suspended. Been about 2 hours now, how long should I expect

Outage???

Was / is there a service outage today?May the 4th be with you in 2023…

Funds Available Not Showing Up so I can purchase a USA Plan

I added funds to purchase the USA plan for $30.00 ($33.90 + Tax). There are 2 of these charges on my credit card.  I ended up getting only 1 receipt.  When I go to purchase the USA Plan it says there are no funds available. Edit by Dunkman : removed ...

Charged 4 times and cannot submit a ticket.

I was just charged 4 times (46$x4) and every time I try to submit a ticket it takes me right back to the login. I’d really like to get refunded asap

Visual Voicemail

Hi all, I have recently ported my number to PM from Telus (3 years ago I had moved from fido to Telus). Now voice mail on my iPhone XR stopped working (it’s stuck at the Visual Voicemail screen, which PM doesn’t support). I have gone through every po...

Triple charged

I was just triple charged and not one payment went on my account. It also won't let me submit a ticket says there was a log in error. I tried my user name and my email associated with my account. 

Changing Sim card

Lost card got new one want to change email and keep number how that work I lost my Sim card got new one want same number

Can't seem to login to my account

Hi community, I am having trouble logging in to my account. It takes me to a blank page that says "forbidden" on the top. Any tips? Thanks! Sara

How can I get call history for Feb 2022?

reward

how to switch back to old public rewards? 

Can't sign in

I try to log in and it says "Password/Email wrong"I try changing password and nothing gets sent to my E-Mail. I just want to update my billing info. Needing the website instead of some app is a real pain.

Cannot send pictures/MMS

Hi. In the last 2 days I have not been able to send any pictures.  My phone is not in the list of devices that Public Mobile no longer support. What can be the issue? Thanks. 

i changed my email and now I cant get into my account because i dont have access to old email

cant access my account because i dont have access to my old email