Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my new SIM card last month, bought the plan $35/month, and added the promotion code on the payment page and also the reference code from my friend. However, my friend and I didn't get anything as the benefit said on the Public Mobile web....
So I achieved 95% of my data today and it doesn't show any usage for today. Not sure how this is possible; I was wondering does the period start at the first of the month, or some other date? When will I get a new batch of data?
Hi! I reupped by US roaming talk & text, but it isn't working. I can see the purchase in my purchase history, but it isn't in my plan overview. I bought more data just before buying this add on, so it's weird this one didn't work. I don't want to dou...
My new account (set up yesterday) was charged with 2 minutes useage yesterday and another 2 minutes again today. But I have not yet made any calls. Why is this happening? Do I need to do something to stop it?
I am getting a failed password at login. When I enter my (valid) email address at 'I forgot my password' it says failed login. How am I able to login to my account?
I have transferred my phone number to another service provider and I'm no more with public Mobile, but I have just paid my current month invoice. Can I get a refund please
for the last 3 months, on the same date, I have received a text that I have used 75% of my data. I reset my phone every time my data resets and my actual phone says I’ve used less than 40%my daughter is having the same issue and her phone says she ha...
im not receiving in coming calls I phone8
I am looking for a number i can call to speak to a supervisor or manager. I do not to use this community system.
I have more than one email address and can’t remember the email associated with my account to log in and make payment
According to this help article: https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons Making a Call to someone outside of Canada ---> In Canada: Canada-wide and to the U.S. ---> Excluding calls to the U.S., you will...
i am trying to set up my wifes phone
Can I please have a contact phone number?
How long does it usually take to receive a SIM card, it's been 2 weeks now.
My wife is a caretaker for a senior who received a call from someone who represented himself as being from Telus/Public Mobile. Michael #7701 - Contact # 647-493-6032 - Working at Erin Mills Parkway office.He was presenting an offer for a device (Sa...
Hi there,I bought a 10day US roaming add on and it is not working. Just got to the states from Canada and it’s a pretty big hassle not having it work. What can I do?
I need a PUK number to unlock my sim card
Hello, My Public mobile number is - xxxxxxxxxx. I moved to USA in May and since then I am not using my Public mobile SIM. It is on Auto pay and not able to access my account to disable to auto pay. Please discontinue my mobile sim and deactivate the...
I want to port my phone number over to Koodo and I need my account number. I got locked out of my account and I can't submit a ticket. Can someone help me?
I am not able to receive calls on my line.Please resolve as soon as possible
So I lost my SIM card and got a new one. I went on my account and followed all the steps to “Change SIM” all was good! I put the SIM back into my same phone I was using with the previous SIM and it’s saying no SIM. This tells me that obviously the sy...
Hi, I want to remove auto payment charge, can you send to me bill by email every month? my account number is xxxxxx. Thanks, Wei Edit by Dunkman: removed personal information
Hi, I want to upgrade my account, but want to make sure I will not lose the monthly rewards I have and the bonus data I was given at Christmas. Please advise. Thanks
Text messages not sending what causes this and how can I fix it
Hi, I keep getting this problem where, when trying to register my debit card to my account it keeps giving me this errorI checked both the addresses in my bank account and when registering the card for public mobile but it keeps doing the same thing
I have data for my phone but not able to access it . I have a Samsung A71. The error message says" sign in to network" .Any thoughts anyone ?
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