Cannot update VISA autopay card

[MyrtleCove13]

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no interruption in service. Please contact me to ensure I can accomplish this prior to my plan expiring. 

[hairbag1]

@MyrtleCove13 

if you're getting close to renewal time, consider getting payment vouchers at 7/11. Shell or Walmart. Then dial 611 to add them to your account, ready for renewal. Deal with updating debit at your leisure.

[Dunkman]

@MyrtleCove13 

Known issues with updating credit card for some customers.

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

You may need to try again in 24 hours.  Or try a different credit card. 

Website is finicky. Next time you try, maybe try a different web browser, clear cache or incognito mode.  Or a different device.  Or even the PM app. 

[Lyteforce]

Hi @MyrtleCove13 - you'll want to open up a ticket to get this sorted out. Simply click the little chatbot icon (bottom-right) and ask to create a ticket. It will as you to click a link to get things going. Support will then connect with you to sort out the issue.