Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost the email that was configured with my old account. The phone is still working and is still activated, but i cant login to cancel it. Nothing is working. I lost the email and the OTP with cellphone is not working. My new phone is also activated...
my subscription was Aug 12-Sept 12. i intended to not renew it. unfortunately the subscription renewed one day early. i would like a refund of $25can you arrange this please
Hi there,I followed the app instructions to port my number over. Using my IMEI and phone number. This was unsuccesful. I've trieed submitting a ticket through the chat bot but it just does the never ending circle when trying to sign in. Can someo...
I need someone from public mobile to resend a phone number transfer request ASAP.
How can I confirm the verification code if I lost my phone
I changed my bank card therefore the numbers on the new card are different than what was on the present card,so how do I give you the new numbers to cash my monthly payment..??.....J.Ellis
Hello Sir/madam,I have been using PM for a few years and recently noticed that I am receiving fewer reward credits than I used to receive in the old rewarding system. The auto pay and loyalty credits were gone.I read a post yesterday and was told tha...
What do I do?! I’ve tried 2 different cards, looked over everything, tried the app and the website and still!!! “Payment failed please try again with a different payment method”
I want to change the email address to something else on this account. I was able to change it. But now I want to change it to something else so my mom can add a plan.
Does PM send me a PUK? When I insert my PM SIM card I get a message on my phone saying I need to enter a SIM network unlocking pin.
Got a new phone plan today, got message from previous provider confirming the switch, went on public mobile app and did the process to keep phone number (IMEI, provider, account number with old provider). Then a pop up tells me esim is not working an...
I've just now created this community account, so I can maybe reach someone to help get me back into my own account. I've been blocked from logging in for weeks now, ever since I was asked to login with Eversafe. No matter what I do, when I try to log...
I’m trying to set up my SIM card, and I have an account, but when I go to activate it, it asks for my email and password twice, and on the second time says I do not have an account
I am trying to set up my SIM card but it will not let me login to do so
I am getting text only. Not able to call out.
Somehow my Huawei P20 Pro is not on Telus compatible voLTE list. However, I know my phone has voLTE when I was on other country's network. And I am sure when I am in the US roaming, my voLTE feature may appear.Is my phone able to use the US Roaming a...
I have a $500 Pre-Paid Non Reloadable RBC Visa Card, it's fully activated and is Functioning normally everywhere else. I'm trying to use it to add some Funds to a few of my Public Accounts however everytime I try to add it to the Account it is unable...
Hi,I am going to take a short trip to US. I want to confirm whether my phone can be used in US? My cell phone number starts with 672XXX-8666Thanks,Jun
Just received new SIM card. Have received sms from previous provider verifying transfer of phone number. Do I insert new SIM card now?
How do I remove a phone number and update to the new cell number ..... what garbage this is
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number.
Hello, long time subscriber here. I recently bought a new Samsung A65 and decided to ditch my old physical SIM which I no longer have access to at the moment. I had hoped I could simply scan a QR code on the PM site and purchase a new SIM number but ...
in recent weeks i have noticed more bad reception during calls. i am sitting the same place as always using the same phone. most time i have to go outside or to a different room to complete a call. this is new. i have never needed to do this before. ...
I have noticed a problem that I have been having trouble fixing. I am getting roaming messages and limitations in my service, despite me not being in the States as well as having roaming turned off on my phone. I get messages from Public Mobile stati...
I can't submit a ticket and the chat service won't let me talk to an agent. I need to port over my number to public mobile. Could someone please contact me @CS_Agent
Unlike the regular plans listed the Canada-US plans don't list Unlimited data (reduced speeds of course), what happens if you use all your Data while travelling through out the USA, I couldn't find it in the fine print.
Okay so I just ported someone in from Roger's, they have a Corporate Roger's Account but Public still had a better price so they made the switch officially today. I submitted the Port Request and proceeded to wait 5 mins for the Roger's SIM to Receiv...
I am a new subscriber with PM. I received confirmation SMS from Rogers to transfer my mobile number to PM but now over one day, my number still cannot be reached by a landline call. The error message received is "Sorry, your number is not defined". P...
Would this include Public Mobile considering its also a Telus Network? Figured I'd ask and share here. 'Our hearts are with those impacted by the tragic earthquakes in Morocco. Along with waiving all long distance charges made to Morocco until Sept. ...
The last time I was in the USA I got the Data only add-on because I can use apps to text people who I REALLY needed to talk to while I'm away... Anyway, I was messing around and found that I could send MMS messages to people even though I only had t...
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