Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I’ve placed an order for a new SIM card and it’s two weeks past due. Website reported my card shipped with Canada Post.Absolute silence since then. No tracking, no regards.
I have been charged twice for the month of Ju
Are there issues with online payments?
I just activated new SIM and my phone number won't activate. I got a text saying there was a problem and someone would call me
Are they getting rid of the unlimited Canada and US talk?
Tried numerous times to login and failed, now it says to many attempts and cannot access account
Last week you offered new clients a 2.5gb per month signing bonus, but offer nothing to your long time clients. I have been with you for years, yet nothing is offered to clients. Virgin mobile is offering 12GB at 4G speed for $52 and I was told b...
I have typed the correct email and password multiple times only for it to tell me it's the incorrect information. Tried changing my password and logging in with the new one and that didn't work either. Now its saying I'm "exceeded amount of login at...
My very last attempt to get Help, b4 making a serious complaint! I have been trying to get to 'customer service' to get a PUK code for 5-days now! No more Simon, No more tickets! If you won't help me now, today, I want my LD minutes, and 4+G of date ...
Hi I received a text saying not enough money in my account to make a payment , which is odd since Im set up on auto pay for 3 phones. and the payments come off my credit card. Im wondering if it is a scam? I get a text every month that says time to...
Got a weird text saying that I have insufficient funds to reload my plan for this month, but I’m registered to auto pay. I tried to update my card but it kept giving me an error message. Any ideas?
On my account I have this:Add-On Usage0.0%6 GB6GB one-time bonus6 GB leftDoes anyone know how I activate this bonus, and when I do, do I get all the 6GB until I use it up, or does it expire after a month if I do not use all of the 6GB within 30 days?...
I can't be the only one who thinks these new 4G plans are a joke. The reason most of us use PM is because of their pricing. We sacrifice customer service for better deals, but these 4G plans certainly aren't worth giving up phone support. If this wa...
Hello, I am new to this community and I would like to get more information about the financial rewards we get by asking and helping others. thank you
Hi.I’m wondering if I upgrade to a new plan with 4G speeds will I lose my monthly loyalty, refer a friend and auto pay credit rewards?
how do I set up a second account to monitor my usage on my new phone
Hello, Recently I am looking more further in order to see which of the both programs are beneficial in your case. Is there some people who decided to change ?
I am unsure if we have a My Account or not, as the guy at the store activated the account. I am unable to log in, unable to change password and unable to register an account. Very confused and very frustrated!
We have been with PM two years now with very few problems but with the new website update we are now unable to log in today.Can someone please help. Thank you
Need to get a new phone asap Phone broke and i'm using a phone from early 2013, cant add apps no space Does the Xiaomi phones work on Public Mobile or in Canada. Anyone used ali express before. What was your experience ordering from Ali Express.I ...
I wish to switch between a mobile that takes nano and another that takes micro. Is it as simple as taking out the nano in one and inserting the micro in the other? Thanks bargs
This network service is pathetic, I've not been able to update my credit card information
I asked this a few days ago and I believe PM plans have undergone a change since then. It used to be all the $50 or more plans included US calling from Canada but now, upon checking the plans page, it seems like all of them are just Canada-wide calli...
Hello!I'm on a 30-day $15 plan. This cycle, my payment fell awkwardly on July 1. I didn't notice till today, but I was charged for this on June 30 (posted date July 4), but from the Payments tab under My Account, Payment History records show it was b...
Hi, I recently logged into the new My Account experience and saw that my plan description now states "$25 1024MB data + 500MB at 3G Speed" instead of the "$25 500MB + 500MB at 3G Speed" from before. Has Public increased the data allowances on the 3G ...
So, my 6+2 gb plan went from $50 to $89, over $100 with tax...is this for real, with no "we're increasing your plan" message?
Received a curious text from Public Mobile. It said your payment is due on July 16 (as always), but added "...there are insufficient funds in your account to renew your plan." So 2 issues here:This account has always been paid for by the same Visa ...
I'm unable to find my account number in the new layout... Could someone point out which page it should be on?Thanks
I can't find the terms and expiry date for this, but this is kind of frustrating especially for people who had no choice but to get onto the new rewards plan which is far inferior. So a 35 plan would get you around $1.75 worth of points, but now it w...
Never really had this issue during the past 3 years that I've been with Public Mobile until today. I want to say that this may be caused by something from today's announced updates. I'm on Android 12 using a Pixel 3a. I have tried restarting my phone...
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