[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim card never recieved
Hello,I am still waiting on the sim card that was supposed to come by mail on february 24
Transfering number to PM - New User
Hi,New user here.I responded yes to the text from my previous provider to transfer the number. And they approved the transfer. However the number still hasn't been transfered over to Public Mobile. As a result I'm having access to data but can't make...
Resolved! Canada-US Promotion.
Hi there, I currently have Canada 60 GB at 5G with unlimited calling. Looking at the promotion for the US that seems too good to be true. Same money at 60 GB.Questions:This allows unlimited calling in the US as well as US to Canada?I have an old ipho...
Cancel service
Please cancel my service with public mobile. Thank you****###-###-###
Phone not working for calls in or out
New activation, transported my number but cannot receive incoming or make outgoing calls. Text and data working Help?
Entered an incorrect ESN/MEID number
How do I correct the ESN/MEID number ?
Resolved! Forbidden A1
Hi cannot log in it shows forbidden A1
I forgot my email associated with my number
Activation isn't working
Went through every step. Already paid, payment went through, but got the message " Something didn't go right while activating your subscription. Click below to contact a customer support agent. " I did that, but got no where with it. I need help to a...
Resolved! Calling out
I can text and receive calls from friends but I can not call out from my phone. Please help fixing it. Thanks.
cannot log in to account
cannot log in to my account itshows forbidden A1
FB and IG not working after Telus port over
Hi all,For some reason after a new activation and number port from TELUS, my FB and IG does not work while on data.Everything else works on data and I’m not sure why that is happening. any help would be much appreciated, thanks!
Update credit card
I don’t remember my account and I need to update my credit card.
Unlimited US & Canada Minutes not working
Hello, I have unlimited US & Canada long distance minutes and I am getting a notification that my minutes are gone. I had an old add on of 1000 minutes that was used ages ago that shouldn't have any connect to my unlimited plan now. I need to use my...
$34 CAN-US 50GB Unlimited Data?
Signed up for the $34 CAN-US 50GB promo over the weekend and am happy with the service. Looking at the package there’s no mention of unlimited data. Was wondering what would happen if I go over the 50GB. Will the speed slow to 512 kbps or would I hav...
Account
I already have an existing account and phone number but am unable to access it and need to get this figured out easily or will have to switch to another provider
subscription renewal failed
I've been a customer for 6-7 years. My payment was done automatically every month up until Feb 22 2024.My card is active and not expired. The system is telling to pay now or change subscription.I tried both and it's been telling for days that "it can...
Another eSIM porting issue
Hi there, wondering if anybody can help out. I recently ported into Public from Rogers. The port seemed to go well (e.g. I answered YES, rebooted phone when asked, etc.). I do have service now so that is good; however, the temporary number I was assi...
Can not receive text and calls
I just switched from Fido to public mobile yesterday. I do my why I can not receive any calls and texts?. Please help me !
Resolved! Roaming charges State/United States To Canada - Frais itinérances État/Unis Vers Canada
Question: New Canada/United States package $34.00. If I am and I am calling from the State/United States, is it included or not?Question : Nouveau forfait Canada/État-Unis 34.00$ . Si je suis et j'apelle des État/Unis, c'est inclus ou pas ?
new plan
Hello, I'm an existing customer and I look in the subscription promo section often, about 1-1/2 week ago I seen the US/Canada plan was up for the same amount I'm paying now so I signed up for it, now they ask if you want it started right away or at t...
Cancel Subscription
Hello all. I was prompted to “activate my subscription” when I logged into my account. I was not aware of the March 5 account shutdown. Therefore I was able to top up my existing account by calling *611 but I am also stuck with the “activate my sim” ...
Resolved! Not able to send or receive MMS (picture messages)
As per title. I've been with public for multiple years already; received an email to update APN settings back in Feb which I've already done as per the article below and rebooted my phone, however to avail. Any help would be much appreciated.https://...
porting not complete
I Just moved two lines to Public Mobile, and had problems to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication
Old phone number tranfer
Is there anyway possible to actually speak with someone on the phone. I am trying to keep my old phone number from my pervious plan and can't. I have had our IT guy at work try to figure this out and we have had no luck. He has sent in a ticket requ...
Resolved! Code for authentication
Hi, I Just moved to Public Mobile, and had problem to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication. Please advice.
Will this Umidigi G3 plus work
Vendors says it's not the global version but the networks bands should work in Canada? https://www.aliexpress.com/item/1005005754526914.html?spm=a2g0o.productlist.main.19.7c566e8eSJ4aJ0&algo_pvid=18b1bc0c-dd6f-4e62-946a-fc6d2d19380d&algo_exp_id=18b1b...
Switch to 5G -Sim card
Hi, I would like to know if I need a new SIM card to switch to 5G. my phone is 4G, can I use it for a 5G plan? Thanks.
eSIM and new setup - did not work
I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance
Resolved! 5G plan with older phone
Is there any issue putting a 5G plan on a phone that doesn't actually have 5G capability? Don't care about actually being able to connect to 5G obviously, just want the phone to work on the network
