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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! does referral discount change with change in subscription?

I originally purchased the phone plan using a referral code. The person with the referral code has upgraded their plan. I would also like to upgrade my plan. By doing this, does it change the referral discount?

Resolved! Can't login into just created account

I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.But this self-ser...

Urgenr

Hello,my data is 5g speed bur idk why i can’t even use it and i can’t log in to anyapp it really slow. Can you check what happen

Resolved! Canada-US plan

Hey Folks!I spend alot of time in the US. I see we have a couple of new Canada-US plans. Do these plans get you the roaming when in the US? Or do you still need to add on the US roaming package?

Resolved! eSIM to physical sim

Quick question like I have eSIM and now I want to physically sim does my phone will be the same and how can change my SIM card number not my phone number only my SIM card number I want to keep my old number

Resolved! IPhone 5S showing "unlocked" but now using SIMCARD in Ireland says it's locked.

Before leaving for Ireland, we checked my husband's old IPhone5S to make sure it was "unlocked" which it said in the settings and I was sure it was an unlocked phone anyway. Now in Ireland they took out the Public Mobile card to insert a Vodaphone SI...

Resolved! order new sim but do not get any order number

i ordered a new sim on 22 September but do not get my sim till today. how to track my order.

Resolved! Payment

I'm a new subscriber and subscribed yesterday to one plan to pay monthly. I paid for the plan, but haven't received my SIM card yet. But now would like to change it to 90 days subscription plan. Will my total payment be less that I already paid for o...

Resolved! Esim

Where can I get new qrcode to setup my eSIM again

Resolved! international call

I have 500 m,inutes of international call in my account, but can't make a call to France.

Resolved! Referal Code

How do I add referral code after my account is setup?I didn't have code handy when setting it up?******(update by Softech: Referral code removed)

Resolved! Ported number didn’t work

I recently purchased ESim and ported my number from another provider. They had some problems with the port and need another request sent to themit has been almost a week now with no phone- also I don’t have original sim anymoreplease helpthxdianne

Voicemail

I am unable to check my voicemails. I can call out and receive calls fine but when I call to check voice mail it says it cannot complete my call. I have voicemails sitting there that I can’t check.

Add on doesn't work

I purchased US bundle for 15 days, worked great, but used my data before the 15 days were over and purchased another bundle. Now data doesn't work. Phone is Samsung 20FE, software is updated and yes, I restarted the phone. What to do?

Resolved! Half time in Canada Half time in Mexico

Am I able to use my Public Mobile phone service in 2 countries without buying a SIM card for Mexico? I have been paying paying for 2 plans.

Resolved! Porting my to another carrier

Hi,Can I pre approve my port order instead of confriming by text message as I will be out of the country?

Resolved! Activation not completed

soon as I login says continue activationI enter same email and password but eversoft says it wrong.I reset password still doesn't workemail is valid as I got my notice of payment received.any help would be great as sim doesn't have a number yet

Resolved! Long Dis. call from HongKong

I need roaming service in Hongkong, which "add-on" should I choose? I have international long dis. min. but not sure if I can use there.thanks.

Resolved! Chat

Can I chat with an agent

Resolved! new sim activation

hello!i purchase a new sim and $15 voucher to add to activate but i dont have a creditcard. How can i activate without creditcard?? thx for helping

Resolved! Payment method

I need to change my payment method and this site is extremely confusing.

Resolved! payment error

why did i not get credit for my rewards on my subscription change to 90 day subscription

Resolved! Esim transfer to new phone ?

Just wondering if I could transfer esim to another phone or do I need a physical sim to do that ? Thanks

Resolved! Where can I find my data usage on my iPhone 8?

I am having a difficult time locating the reading of data usage on my phone. My friend has an android phone and it’s easy to see that data usage on his but it isn’t the same with my phone. Could somebody help pls?thx

Resolved! Referral bonus not received

As a referee, when will I get the $10 credit?

Service crashes (Montreal)

Patchy service in multiple areas of Montreal where i would lose service out of nowhere and it would come back after 10 seconds am i the only one

Transferring from Koodo Post-Paid to Public Mobile

Just finished setting up my Public Mobile with a new number and submitted a ticket for help, is anyone able to help me transfer my number from Koodo over? I need this done before Wednesday... Please and Thank you!

Réception d'appels

I recently transferred my mobile number from chatr to PM and after the transfer i can't receive calls anymore maybe because I didn't respond to the massege of chatr to approve the transfer so what should I do?

Resolved! New account and port issue

1. I have a partial port issue with no SMS service and only outbound calls and data, hut no inbound calls.2. I seleted the wrong plan on 90 day subscription, I changed over to the right plan that I thought would renew on 90 day as well, but after I p...

Overcharged for data

I wanted to purchase one (1) gb of data and somehow i was charged for eleven times one gb of data. How do I get a refund?

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! does referral discount change with change in subscription?

Resolved! Can't login into just created account