Interesting. So to me, if you haven't received a phone number yet, it means the account hasn't been activated yet. Have you tried making a call with it? If you can't make a call, it means the account hasn't been activated yet and you shouldn't have been charged. If you HAVE been charged, I hate to say it, but that little bubble in the bottom right corner is how you reach a CS Agent. Type Contact CS Agent. Then follow the prompts. Just know, there may be a several day wait as this current sticky wicket they placed themselves in may be overwhelming the time it takes to return messages. If you haven't heard back within 72 hours, try again, if you haven't heard back again within 72 hours, take screen shots of both attempts and reach out to your credit card company and ask for the fee to be reversed. Just know you may not be able to use your credit card with Public Mobile for a year.
