[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Getting error when trying activate my a new subscription
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again
Transfer nee phone to my account
How do I tramsfer new phone to existing account. Old phone has sim i want esim for new phone
Referral
Today a friend of mine moved from a different service provider to Public. She used the referral link that I had provided to purchase her subscription. Her purchase and move to public was successful and the plan is now active with her. I am expecting ...
@Ck_PM
Hey CK I need your assistance signed up via self serve credit card was charged , esim was sent I added it but it did not work . Read around the boards to delete it and readd. Of course as you know nope that don’t work I need a new esim . Submitted a ...
Resolved! 75 gig CAN/US plan
Hello...I just tried to change my current subscription to the 75 gig CAN/US plan for $40 that you're offering. Once I hit the confirm plan change button at the bottom of the screen, there were multi-coloured dots on the screen indicating it was work...
New customer
If someone switches from Koodo to Public, would that be considered a new activation?
Resolved! No inbound calls or text
I ported my number from Rogers. Sim card installed. Using just cellular service, no data, I can make calls and send SMS text but cannot recieve calls or sms texts... Therefore cannot fully confirm account. using iphone 12
No voive service
I have no voice service,only data…3 days ago I had both….mu number was ported from Koodo mobile and I was advised that service was cancelled (no longer have service from Koodo mobile)
Resolved! number transfer from physical SIM to eSIM
I have some questions about the number transfer process if you have a physical SIM in your phone from the old provider and using an eSIM from Public Mobile.Is the number transfer process the same as it would be if you had a physical SIM from Public M...
Don't know why my phone can not send/receive pictures recently.
I can receive txt message, but when receiving pictures, it always says, failed to download messages. Why?
Network not working
I transferred in from Telus last night via eSIM. After the port I tested the network with wifi off. Calling texting and data worked. This morning it stopped working even though I have full bars on public network. If I call another number on public ne...
Support
How long does it take to get an answer from support?
Resolved! new plan
I changed my plan and said I want it to take place when the current month is over, the plan is no longer available ($34 USA-Can plan with 50gb), do I still get the new plan upon renewal or do i get the one that is currently at the $34 rate(CAN only,n...
Data
My data is being used somehow after midnight several times a week even though my wifi is on and I’m not using my phone. How is this happening and all of my data has been used already.
My account error
I signed up for the promotion yesterday and need to verify my phone number, but I'm not receiving the verification code. What should I do?
Cancel subscription
How do I cancel my subscription?
Resolved! My Account
Hello,I am trying to log into my account which I created yesterday. I had a package in my cart but it expired last night. I went to log in today and it said Resume Activation. I clicked on that but then got an XXX error code. Can you help me with th...
Double charged on my visa
I have been double charged $16.95 on my visa on Feb 26/2024. Please refund the extra charge!
Resolved! Activation help
Hello, I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser....
Entered wrong phone number
I accidentally entered the wrong phone number upon activation and want to change it to the correct one.
Can't log in
My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I...
dropped calls
Is anyone having frequent dropped calls in Thunder Bay ON? I only have 1-2 bars of cell service at home. Calls are dropping more often than not.
New Activations Only Promotion Plans
I'm looking to transfer from Freedom to Public Mobile. Am I considered a new activation if I bring my own phone and sim? Thanks.
Unable to connect in the US
Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network. Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3...
Authentication Activation
Posting for a friend:I recently assisted my friend in signing up for a subscription service. Her account is active and can send and receive messages. However, when she opens the app, it asks her to authenticate her account by sending her a code by te...
cannot log in to account
everytime i log in itsays forbidden A1 i tried reloading clearingcache etc still no luckthere is no customer service atall
Resolved! Bad voice quality using eSIM → would switching to a physical SIM help?
I find the voice quality for phone calls on Public Mobile is noticeably WORSE than it was on Rogers. I have a Google Pixel 7 Pro. I was using a physical SIM with Rogers but changed to an eSIM for Public Mobile. Would switching to a physical SIM for ...
Resolved! How long do the promotion rates last?
What does the $40 plan revert to after the end of the promotion period? Also, is this a GSM service provider?
Port out
Please help me port out from PM. Whenever I get some issues, it's hard to fix it with you. That's why I am going to leave for another provider. However, I didn't get any help from you. Please let me know how to do.I asked the same question yesterday ...
