05-08-2023 10:39 AM - last edited on 05-08-2023 04:31 PM by computergeek541
05-08-2023 12:08 PM
@canjuraana wrote:My plan is $15 per month. My bank verify the charges
@canjuraana - does the unexpected charge show in your My Account payment history as well?
Are you able to answer @hairbag1 's question also, is there any other users of public mobile using this card for payments?
Did you receive a promo text in the last couple months (I know i did).
Have you recently activated and had issues activating your account? Which may have causes some extra charges along the way, but hope this isn't the case.
05-08-2023 12:06 PM
And when you look at your payment history here do you see out of the ordinary charges? And are you sure no one else uses the card or that you're paying for a family member. The family member may have replied to a promo offer and the plan may have been changed. But still, the amount doesn't work with taxes.
05-08-2023 11:59 AM
My plan is $15 per month. My bank verify the charges
05-08-2023 11:24 AM
We like to think of the pre-tax amount here. That number comes closest to an even dollar of $50.02 in SK. Cents are rarely used here though but can happen in very odd circumstances.
05-08-2023 11:20 AM
Call your CC company and see if the charges were from PM. Your card maybe hacked. Also login to your account and look under the Payment section for details of the charges.
05-08-2023 11:18 AM
Do you see those charges on your account or only on your credit card?
That card does not fit into any plan nor add-on from PM?
05-08-2023 10:50 AM
are you certain the charges were from Public Mobile ?
Is there anyone in your family circle who may have upgraded plan to something else ?
05-08-2023 10:50 AM
@canjuraana does your payment history also show this amount? If so what does it say? Check it here: https://selfserve.publicmobile.ca/en/account/payment/payment-history
Did you happen to accept a plan change via text for next renewal?
05-08-2023 10:49 AM
@canjuraana $55.52 is a weird amount that does not make much sense. If you login to My account using Incognito mode, does it show anything on the Payment history?
either way , open ticket with PM first as advised by @LitlLdy
05-08-2023 10:43 AM - edited 05-08-2023 10:49 AM
@canjuraana , please submit a support ticket to CSA & explain what happened so they can fix this for you. They can issues a refund that will be added to your account balance to pay towards your future payments on your plan.
I wonder what happened! That’s quite a difference in price!
To contact a Customer Support Agent, there are 2 methods:
Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon ✉️ to the left of your Community avatar.