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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change email in profile

hello i need to change my email in the profile

Register

Resolved! Register

I want to register and change my cars information

Resolved! Not Happy Customer ,Ending my service

I have been with public mobile for about 8 years and ive come to the conclusion that your service is simply neglected , i constently receive ajustements towards my account often without any warning ive often lost my connection , i often receive inter...

Resolved! Enter referral code after activation

Is it possible to submit my referral code after my friend has activated his phone ?

deactivation

We had attempted to switch services to Public. When port our phone number to Public at the beginning of Sept, then decided to stay with current carrier. They said the service had not been transferred to Public. Since then I can't receive calls or tex...

New sim Activation

My new sim Activation is not working but my credit card account has been charged.The first no. I selected when activating , when I called went to someone else.When I changed my no. It says the no. Is not active.Can you please help here.my account is ...

Resolved! Tranfer number from PC MOBILE

I just try to switch my pc mobile number to public mobile but in rush of activation I took sim off from my phone and I was not able to reply of that text message in 90 minutes and now I have no idea how would I use my sim

Data not working

Been a public mobile customer for a while. Just used my phone in another country with a pre paid sim to avoid roaming charges. When putting in my public mobile sim again after vacation I can make calls but don’t have data (I can only connect to my wi...

Resolved! Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

Telus owns Public Mobile, and they (along with Bell, Virgin, and Koodo etc.) have announced they're waiving data overage fees for Telus clients in Eastern Canada affected by Hurricane Fiona's wrath. https://twitter.com/TELUS/status/157378407903567053...

Resolved! Data usage text

I got a text from PM saying I have used 75% of my data so I signed in to my account to check. It first said I had used 11.8G of my 20. That is not 75% , So I clicked the refresh button and it changed to 12.1g used that still is not 75% . I checked ...

Resolved! (Urgent) Plan automatically downgraded for no reason

Hi, I got the student plan in Aug and was using it all fine in September.September 22nd was the beginning of my new cycle, and somehow my plan is automatically downgraded to a cheapest call/data plan.I only realized this because my data ran out on th...

Cannot receive calls or text messages

I just paid my phone bill yesterday and received a text message that the payment was successful. However for the past two days people have been telling me they cannot call or text me. I also have to use a verification code to login to my public mobil...

Phone not connected

Sim card is in - why does phone not work. Payment went through

Resolved! 500mb Autopay

Hi. What happened to the 500mb included in my ($25 1gb) plan when set up for autopay? Did this get removed? Why did I not receive notification of this if it was removed? Is there any compensation for this if it was removed? Also these new Public Poin...

Resolved! I paid twice this month

Nothing. It is a wrong.

Resolved! "Enter a valid Canadian Phone Number" error when trying to sign up/port over a Bell mobile number

Hi, have been a PM member for awhile and haven't been on the forums lately. Hope you're all keeping well. My father in law got a few nasty bills in a row from Bell, so he wanted to explore PM. I was telling him about the legion of benefits. Yesterday...

Resolved! payments tab doesn't work

Get error 404 when I click on payments tab

Updating profile

I have moved and want to update my mailing address but my new city is listed as "invalid". What should I do?

I don’t get the reset email

customer service

Is it possible that I could dail an real person to ask what I like to know?

Loyalty Program

Why I am not getting any more loyalty points after two years? I am with PM for more than FIVE years? Bhairavi

basic plan

my daughter has a $10 plan for few years (without data), we want to recommend it to one of our friends. but I cannot find it in website. do we still have this plan?

How can I use my rewards to pay the plan

Resolved! Can't call Landlines

I have 3 phones with Public, and all are in good status, and active. None of them can call a landline, but they can call each other. Is there something wrong with service at the moment?

Promo code for extra data

Hi,We just signed up a few days ago. We seen on the website there is a promo code for extra data for 12 months. How do we add this to our account?Thanks

Resolved! Why didn't my US plan work when I was in the US?

Last month I bought a plan for travel to the US, and yet it didn't work when I was there. I had my cellular data and data roaming turned on, but couldn't make phone calls or access the internet unless I was on wifi. Does anyone know why it wouldn't h...

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