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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27985 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39989 Views
  • 185 replies
  • 29 Bravos

Resolved! Used all my minutes and purchased the wrong add on

I thought the add on would allow me to get my phone connection back.  I misunderstood what an add on was.  How can I have access to my phone for the next week before the automatic payment kicks in?  Thank you

Josette by • Good Citizen / Bon Citoyen
  • 2065 Views
  • 26 replies
  • 0 Bravos

Resolved! account suspended, active credit cards on file, *611 says balance zero

I am out in the bush and isolated. I have 2 credit cards on file. Account suspended for 2 days. I called *611 and the message said my balance was zero, so I don't think I owe anything. Since account was suspended I can't check banking or credit cards...

K8T by • Good Citizen / Bon Citoyen
  • 2652 Views
  • 26 replies
  • 0 Bravos

Resolved! Charged for service, service not provided.

I paid for the 10-day US roaming several times while in the US. Half the time I paid for this service, it would not work. They day I purchased, it would not start working, and never started to work at any time throughout the 10 days. Other times it w...

dskrenes by • Good Citizen / Bon Citoyen
  • 1283 Views
  • 9 replies
  • 0 Bravos

Resolved! Stollen phone, claim requires information from Public Mobile

My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...

dskrenes by • Good Citizen / Bon Citoyen
  • 1202 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit card payment

My credit card always shows payment to Public Mobile.  My wife’s first payment shows Koodo. .?What am I missing?

Pipcan by • Great Citizen / Super Citoyen
  • 787 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't log in to my other account

Hello, I can't log into my other account. They share the same credit card info. The recovery email has been deleted and the main email, we can not get the password correct. Please help. The account we are trying to log in too is *******.  Edited by @...

Derbana by • Great Neighbour / Super Voisin
  • 724 Views
  • 4 replies
  • 0 Bravos

Resolved! NANP acronym as phone destination

Hi: What does NANP mean as a phone destination.  I suspect it is related to 1 800 numbers.  Are we charged for those? 

Josette by • Good Citizen / Bon Citoyen
  • 688 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching Sim Card - activation error

Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error...

bgmcneil by • Great Neighbour / Super Voisin
  • 828 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Transferring Number to new phone

Hi There     i have my phone is out of service now. i can not do forwarding. could you help me forward my phone to xxxxxxxxxxxxx.  THANKS  edited by computergeek541: phone number removed

flyingdida by • Good Citizen / Bon Citoyen
  • 1048 Views
  • 6 replies
  • 0 Bravos

Resolved! I want to know PIN to transfer provider.

I want to know PIN to transfer new provider.they asked me to give PIN but I don't know what is that.Can you help me to find PIN please?

mjsteven by • Great Neighbour / Super Voisin
  • 981 Views
  • 6 replies
  • 0 Bravos

Resolved! phone purchase declined but funds withdrawn

I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch.  so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i gue...

Davealpha by • Great Neighbour / Super Voisin
  • 677 Views
  • 5 replies
  • 0 Bravos

Resolved! Light Phone 2 not making calls

Hello everyone, I've just joined Public Mobile as I wanted to get the Light Phone and wanted to get away from the 'big carriers' as best I could.  Light Phone says they have users that use the phone on the Public Mobile Network. I got the phone and I...

waymz by • Great Neighbour / Super Voisin
  • 4524 Views
  • 9 replies
  • 0 Bravos

Missing voicemail

Hello all, Today I got a notification on my iPhone that I had a voicemail, but when I called my voicemail there was no message. I had been getting an error message from my voicemail when trying to call, it would say ‘call failed’, and I couldn’t acce...

itshannahivy by • Great Neighbour / Super Voisin
  • 1276 Views
  • 9 replies
  • 0 Bravos

Resolved! Talk and data usage count doesn't match history

New customer here, trying to understand usage reporting over the first few days.My history reports one call of 31 seconds. Usage shows 2 minutes.History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.Why the discrepancy? History is accu...

IanM1 by • Good Citizen / Bon Citoyen
  • 3134 Views
  • 39 replies
  • 0 Bravos

SIM card issues

Trying to switch my SIM card from an iPhone 6s to iPhone 6. Unfortunately, it says “no service”. phone is not locked so I am not sure what the issue is.

mikehange by • Great Neighbour / Super Voisin
  • 604 Views
  • 4 replies
  • 0 Bravos

Emergency - Public Mobile not offering US service in 2022

I'm shocked that Fido is telling customers that they will no longer be able to call emergency services in the US as they move to VoLTE only. When is PM going to get their act together and offer this service. Why wasn't I notified as I'm on an unlimit...

allardljosh by • Good Citizen / Bon Citoyen
  • 3364 Views
  • 38 replies
  • 0 Bravos

Resolved! Unable to sign in to Wife's account - Don't remember password/email

Hi, My wife and I have Public Mobile accounts; I can log in to mine, but forgot her email and password. When we try to chat with SIMON, he's useless. He tells us to open a ticket, but when we try, it asks to sign in to the account...which we don't kn...

Lakhvinderb by • Great Neighbour / Super Voisin
  • 1513 Views
  • 11 replies
  • 0 Bravos

Resolved! Spam call to report or block

Today I've gotten over 30 spam phone calls. Is there any way to report these calls? Also because they spoof the numbers is there an recourse?

sck1975 by • Good Citizen / Bon Citoyen
  • 1223 Views
  • 9 replies
  • 0 Bravos
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