Community

Resolved! how to transfer a mobile phon number from fido to publice?

Resolved! Re: Transferring or Changing your Phone Number

How do I transfer my number from Petro-Canada when I am activating an account at Public Mobile

Resolved! I chose one plan- was given a different one. How do I change that back?

I chose a Canada wide plan, but was given a province wide plan instead. And was billed for it, as well. I need to have the Canada wide plan- and no, I'm not paying twice for the same plan. Who do I talk to, to get that changed back?

Resolved! Does Call Forward use outgoing minutes on $15 plan

Seen this question asked and answered with many different opinions. Just want to clarify.

Resolved! Compatibility of cell phone with Public Mobile

Hi community,I have a question.Is Samsung Galaxy A51 working with Public Mobile? Thanks 

Resolved! Activating SIM and Porting Phone Number

Hi,I am in the process of activating SIM and porting Koodo post paid phone number.I am still in the process waiting for the system to verify phone number (step 2 of 4).  It's been about 30 minutes with the arrow circling around and around.  Any idea ...

Resolved! Unable to Text Australia

I'm pretty new to Public Mobile - activated my SIM a week ago yesterday on the $15 Province-wide plan. Everything was working fine - number ported from Telus immediately and I was able to send and receive phone calls and texts within Canada.On Saturd...

Resolved! Monthly Statements for each month of 2020

I need monthly statements for each month of 2020 for my tax accountant. Is there a way to get this? I noticed that it only goes back 180 days?

Resolved! International Calling to Jamaica from Canada

I have had the basic monthly plan which today I ungraded to include international calling. I still am unable to make calls to jamaica 

Resolved! International calling add on

Hello, Does the international calling add on of $15 include calls from Canada to the States? I am hoping to be able to call anywhere with this add on. I am from Canada.  Thanks. Also: I keep being bumped out of actually buying this add on. (I have mo...

Resolved! What will happen if I cancel my credit card

That’s the problem. I bought a SIM card last year, and activated it online. But it couldn’t go through the last step. So I returned it and activated a new one. Now the number I returned kept charging me monthly. I cannot remember the number and email...

Resolved! xplore mobile not listed as "old service provider"

Hello. I wish to transfer a phone number from my existing provider (xplore mobile), but it is not listed  under the "Old Service Provider" pull-down menu. I recall this not being an issue when I transferred over my spouse's phone a few months back. I...

Resolved! Re: Transferring or Changing your Phone Number

Hi I am porting out my number to another network. My account is inactivated with your network.Can you please send me the message to port out.Thank youShashi

Resolved! Referred my brother to join PublicMobile. 3 days later, he can't receive calls HELP

Since my brother is not tech savvy, I went with him to a mall kiosk to "port" his Telus number to Public Mobile. It took the clerk over 1.5 hours to complete the transfer with someone on the phone with Public activation.... Problems from the start. E...

Resolved! Is the $10 plan at 4G vs $25 plan at 3G ????????

Just got this advise as cut and pasted below -@darlicious wrote:@BEER Keep in mind that your data on the $10 account is full speed 4G LTE. Is this correct ???? If this is true then it's best to hold on to the $10 plans and just purchase top ups as re...

Resolved! FORGOT PASSWORD - NEED TO UPDATE CREDIT CARD FOR AUTOPAY

Hi, I forgot my password and I have been locked out.I forgot my security question. Now I have no cell service. I just want to make a payment. Why is the password reset method so complicated and inconvenient?This is frustrating...