What @Aggie1 ?
Did you activate in store and they did not check to make sure your services work?
OR, did you activate and transfer over a number from another provider? In this case, the incoming calls are normally the last to port over, so ensure you use the previous provider's SIM or phone (if landline) until the calls stop coming to the older provider's account.
Since you activated in-store, register for a self serve account here: https://selfserve.publicmobile.ca/self-registration/
And check to make sure your account is ACTIVE status. Or, call 611 from your device to check.
Also, do outgoing calls and texting in/out work, and data?
See helpful info. for porting/transferring numbers over to Public Mobile here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
If this was a new number you activated with, ensure your do not disturb has been accidentally turned on your device.
If after restarting your phone does not help, you may consider to submit a ticket to CSA for assistance if other troubleshooting is not helping.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
