Answering machine messages

[Mariley]

I usually am unable to listen to my messages. While I am typing in my password, there is a beep that says it is invalid. I have tried setting new passwords. What is my next step?

[eddieO]

Since you have already tried resetting your password I would open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

...and then type: Customer Support Agent

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 (note: you will need to be logged into your Community account for this link to work)