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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Issues with calling and receiving calls after loading to activate next cycle

Hi, am on the $25 plan. Loaded my voucher and have not been able to call nor receive calls. Also, I should get 1GB data and nothing is working. I tried to call out multiple times and the feedback I get was that I do not have minutes to make calls. Am...

Phone number transfer

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...

Resolved! Transfer from Shaw to PM but as an authorized user

Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...

Resolved! Why can I not make a call or send a text.

I paid my monthly bill, I have a credit balance and still cannot make a phone call or a text message.

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

I checked "My History. I noticed 15 outgoing and incoming calls from/to an unknown phone number.Number with an area code 778. I did not make those calls. I do not remember receiving those calls.Is my phone number compromised? What is going on? Can so...

Resolved! Missed the port-out request

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I...

Resolved! Payment Confirmed, but still can't call in or out.

Hello, I have confirmed that my payment was received, but my account still reports that I have used all my minutes.I can not call in or receive calls.Please help ASAP.-Richard

Resolved! Switch

I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in.

Resolved! Resend Port Number Request

Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John

I am not able to add us roaming add on

Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.

Resolved! Is the website down again?

I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.

Resolved! 40/5Gb opps

I messed up when I change my plan I need more then 5gb of data help?

Resolved! Roaming

Hello I need international Roaming for two days, how can I do that. Please reply urgently

Auto pay

My auto pay didn't go through yesterday so I manually paid it this morning. The payment was successful but I still don't have service on my phone.

Resolved! Using old sim and porting while roaming

Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin. Can I use my old sim? Can I do the entire porting process from Virgin...

Resolved! Add-ons

Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...

Resolved! number transfer

do I lose mobile data if I transfer my phone number

my line not working

I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx

Active Plan but can't make calls

Resolved! Pixel 5 not receiving texts issue

Hello Support, I signed up for Public Mobile earlier this week and have been I'm unable to receive text messages from non-Public Mobile members. A few things:I have an unlocked Google Pixel 5 that was previously on Virgin Plus.I can send messages and...

Data Usage Discrepancy

UPDATE: Never mind lol, did some digging and found the incognito browsing trick. Everything matches up now. -- Anyone know why my device would show a drastically different amount of data usage than the self serve my account page?? Like it's a 10GB ...

Ads after calls

Whenever I make a call I see an ad afterwards. How do I deactivate that? Also text is supposed to be included in package yet the text app I have also shows ads. How do I get the right text app that is without ads?

Data Running out

I have had the same plan for quite a few years and have been camping and out of wifi for a week and didnt run out of data however in the last two months I have barely been out of wifi service and my data always seems to be running out. The same is t...

My Account Sign in Still not Working.

my 4g data is not working

It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.Speed is still the same as previous 3G plan?

Vouchers not loading

Hi there,inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my accou...

Data cut off

Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.

when dies my new plan start

was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.

Resolved! Porting my number over

Hey I am looking to port my number over to another carrier. I've already signed up with them, but I am unable to receive text message for the port request on my current Public mobile since it is suspended because I have to Top up the acct. Can any as...

15GB 40$ Text Sms Offer

I was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.

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