Community

Resolved! IS IT POSSIBLE TO TRANSFER A PHONE

IS IT POSSIBLE TO TRANSFER A PHONE NUMBER FROM A SIM TO A NEW SIM WITH NEW CLIENT, BUT THEN I WOULD NEED A NEW NUMBER----THE REASON BEING I WANT TO KEEP 1 YEAR LOYALTY DEDUCTION OF 1 DOLLAR PER MONTH AND NEW CLIENT NEEDS THE NUMBER ALREADY IN USETHAN...

Resolved! Text messages not delivered or received

My text messages were not delivered to recipients nor was I receiving texts. This happened for about an hour. Seemed to remedy itself but wondering if anyone else has this problem periodically. 

Resolved! Payments

You said my account would be free this month and its cut off

Resolved! i cant get through to a human

Resolved! Forgot my password and answer to my security question for my account.

Hi there,  I have forgot my password and my security question answer so I am now locked out of my account. Can you help? Thanks.

Resolved! Phone has not activated after sign-up

Hi - I ported my number from Telus over to Public Mobile (ie owned by Telus). I set-up my public mobile account the night of April 6, and inserted the new SIM card. It is noon April 7th and my phone has not yet connected to Public Mobile. My old Telu...

Resolved! LG Velvet 5G

Hey Guys, So I am looking at the LG Velvet 5G, model # is LM-G900UM. I'm not over "techy" but my little bit of research seems as if this phone *should* work with PM, but I just want to have some other opinions on it before I move on the purchase. Tha...

Resolved! SIM card not working

 Payments up to date.It says I am not connected to a mobile network even though my sim card is inserted.Have tried restarting phone and reinserting sim card. When I try to send a text it says:  "You may be able to send after inserting a sim card" but...

Resolved! Why doesn't PublicMobile provide a telephone number so I can talk to their staff?

Why doesn't PublicMobile provide a telephone number so I can talk to their staff? I used up ALL of my current month's data except 88 MB and I still have 17 days to go until April 24, 2021 when I am given another 1 GB data. Last night, I purchased a $...

Resolved! Phone doesn't take a SIM Card

Is it possible to use public mobile on an old flip phone from Telus that doesn't take a sim card?

Resolved! Curious

How many questions or answers do you need to do before you get a discount

Resolved! Cannot send or receive text

On my lg g5 phone all of a sudden I cannot send or receive text messages.Also it is saying that my provider is telus but I am with public mobile.Can anyone help?

Resolved! My account is locked

I enter the wrong password and my account lock

Resolved! Suddenly cannot make or receive phone calls

Hi,My phone suddenly cannot make/receive phone calls (the phone was cut off during a call, refer to that 10 mins call, refer to the attached image) I am on a plan which has 50 min per month but I did not use this phone heavily (attached is one month ...

Resolved! Transfer number from old account to new account

I am moving out of my parents house and taking responsibility for my financial endeavours. This includes my phone plan. I want to move my number from their account and their billing to my own. How would I do this?

Resolved! Private message link

Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.Thanks

Resolved! payment made but account continues to be suspended

Hi, my account was suspended due to insufficient funds. I changed the credit card info and paid the outstanding. My account however continues to be suspended with no access to phone calls or data. I've restarted the cell a few times. The payment has ...

Resolved! Porting out to Telus even if PM account is suspended?

Hello everyone, My PM phone number will be ported out to an EPP Telus account on April 14... Only issue is that my AutoPay/renewal of my plan is set up for April 9. If I decide to cancel my AutoPay and my PM account gets suspended for this reason, wi...